I have yet to receive my order (purchased in the middle of March!). After no tracking updates at all, I had a corresponded via email and was told to wait until May 21st and to contact them if I had yet to receive my order, then I got an email that I would be refunded within 5 business days. The next day, I get ANOTHER email that states I should wait until May 29th and answer a list of questions regarding the order being undelivered. Since May 29th I have yet to hear from a customer service representative. I am extremely disappointed in their customer service and very displeased that I was told I would get a refund, then a second email which stated I should wait until May 29th. I won't be shopping here again.

ASOS' customer service is a disappointment. I have yet to receive my order (purchased in the beginning of April). After no tracking updates at all, no clear answers when I requested updates (was told to look into it myself) and then no product received on my end, I was told it should have been delivered and asked for proof I haven't received my order. I work for a company where customer satisfaction is of utmost importance so to be treated like this. Speaks volumes of what ASOS stands for!

Placed an order a few days ago and didn't receive a confirmation email. No big deal but I decided to follow up. Contacted customer service which can only be done via account or Facebook messenger. The messenger replies appear to be a bot which apologises and asks repeatedly for your email and order number.

They can't find my email or order number even though I have screenshot proof plus the transaction on my card.

If you look at their most recent Facebook post there are many unhappy people that don't have orders or have not receive refunds. It also looks like influencers have stopped promoting them as much. I wouldn't be surprised if they were about to go out of business.

I have reported to the ACCC and flagged the amount with my bank.

I would not be placing an order with them unless you want to go through this hassle.

About a month ago I ordered a bathing suit from there "bustier" line which, yes you guessed it, is for bigger breasted women. Or so I thought. I ordered my size which is a 30DDD and what arrived to my house was a $#*!ing joke. The cup size of this bathing suit had to have been an A cup but the tag said 30DDD. I started attempting to find a phone number to call which apparently doesn't exist so I found that you can contact them on FB. Did that and received no reply. Found an email address, emailed them what seemed to be 20 $#*!ing times and when they finally answer me, IT'S A $#*!ING BOT GIVING ME BASIC REPLIES. I read about how horrible returns are here so I just took it as a loss. Then a couple weeks later I thought " maybe I should just buy the same type of bathing suit top but like 3 cup sizes bigger and it's got to fit right?!" NOPE. Recieved my package this morning which I ordered in a 30H and IT'S THE SAME SIZE AS THE LAST BATHING SUIT. Is it my fault that I ordered more $#*! from them even after the first experience? Yes. But this company should not be advertising a "bustier" line for bathing suits and send customers a joke of a bathing suit top. I'm now out 80 dollars for these two tops and i'm just done now. This company needs to be shut down. It is a royal $#*!ing scam and I'm furious. I NEVER write reviews but I had to with this. I've also already filed a complaint with the BBB so let's just hope something happens. Especially with all of these horrible reviews idk how this place is still in business. Please listen to these bad reviews I promise they are true. DON'T WASTE YOUR MONEY!

I ordered three different orders this past month from asos. My first order was two shoulder bags, order went smoothly (bags were very overpriced for the quality) but all in all I wasn't upset. My second order was a paid of joggers and jeans. Now the joggers were thick and similar to Walmart material, however the issue was my pair of jeans. The stitches near the zipper was completely torn, and the jeans itself was a darker denim as oppose to the one I ordered. Now I live in Canada, meaning i have paid over $75 to qualify for free shipping and $37 for duties and tax (just this order). So as soon as I received this package, I contacted them asking for a solution ( a refund or replacement). Three emails later their solution was for me to send it back for a refund. Now I emailed them back explaining how i would end up paying an extra $22 to ship the item back that was THEIR MISTAKE. And they emailed me back saying that since i have the jeans its " my responsibility until they get it back". No asos it's your responsibility to send your PAYING customers the products they deserve. I asked them for not a refund but a free shipping label to send the product back, they responded with "I'm sorry but you have to pay for returning the product". No asos, I'm trying to return YOUR FAULTY PRODUCT. Reading the reviews I'm assuming they don't even process refunds ( all missing packages). Terrible service for a terrible brand. Lastly, I'm always online shopping and I remember i ordered a product from a small business that was also torn, I emailed them and they gave me a refund, FULL REFUND no questions asked. Another time it was a missing item, I got store credit. Take notes asos, your brand is not doing very good. I advise everyone to save their money and shop elsewhere, i am no longer purchasing anything from this overpriced cheap brand

Used to love asos. Not anymore. For about a year now I have received horrific customer service. They have ignored emails for months about refunds they haven't given, leaving me out of pocket with no goods to show for it. When they do respond to emails, they never address the issues raised in your original email, but deliberately play dumb in the hopes you'll give up after a while and decide it's not worth it. I hate this company now and when I finally receive my refund of almost £100, which I have been waiting for for a very long time, I will be deleting my account and never shopping there again.

In the beginning, I was somewhat impressed with their online presence and wide range of product offerings. I ended up purchasing 2 coats for around $170 CAD (one of which being on sale). At the time, I was unaware that this company was from the UK as they made it very difficult to find out where they ship from. When I went to pick up my package from the post office, I was hit with a $90 Cost of Delivery fee that I was unprepared to pay for. After paying the fee and getting the package home, I was disappointed with my order as the coats did not fit and quality was not good. I was forced to send them back, which is a $20 fee; something that is free with other online clothing companies. As friendly as the customer service was, their answers were often cut and paste and never actually answered my question as to why I had to pay $90 upon delivery when I was not warned. Overall, if you are from Canada or even the US, there are much better options out there, cheaper options as well.

I ordered an expensive dress from ASOS for my birthday party and it came but the size was wrong and it was asos who made the mistake. I wrote to them and they told me to return the item. I am in Azerbaijan and returning the item would cost me money and time, so not only did I not get the dress I wanted I also had to pay for it to be shipped back in order to get my refund. I believe that if asos made a mistake then they should pay me a full refund and send their regrets and maybe even a discount voucher so that i can be satisfied, but they didn't even care about paying me atleast for the shipment to return the item. I am so upset and definitely won't recommend anyone to use ASOS. They do not care for their customer. All ASOS cares about is making their own money at any cost.