Ordered a pair of Adidas Stan Smith's in US size 5 and received a men's US size 5. Spoke to ASOS via Facebook Messenger and ASOS tried to mansplain to me the difference between US and UK sizing... Yes, I understood the difference which is why I checked your size guide AND your fit assistant. They tried to tell me that the fit assistant is not available for shoes but I provided screenshot which clearly shows otherwise. Then they told me that the fit assistant says I have a 60% chance of fitting in the size 5 so that's why my shoes don't fit. That's not the problem! Size 5 women's may have a 60% chance of fitting me but you sent me a size 5 men's which has a 0% chance of fitting me! Then they said I can send the item back within 21 days but I have to pay the $22 for postage. It would take 20 days to get this item back to the UK and I would have to incur this cost. Seriously, ASOS? I'm frustrated and disappointed. Do better.

I feel in love with a white one piece bathing suit! It was alittle more expensive than I usually spend so I figured the fit would be nice. Turns out it was horrible I did not get a return label (even a credit would have been better than throwing money away) they emailed me one i wrote them several times letting them know I don't have access to a printer and asked them to send me one they ignored me everytime. I work 9-10 hours during the week and haven't had the time to print out a label when alot of companies send you one with your order. Looks like I'm out of money and all I have is this bathing suit that I would Never. Use!

I ordered from ASOS quite a few times as I love all the brands they carry and they sometimes have great deals. However, the customs charges for each order didn't make the orders worth it for me. It was a hit or miss before but now 100 percent of orders will have massive charges on them. If you need to return it's expensive and if you have an issue with your order contacting customer service is an absolute nightmare! It's only worth it if you're from the UK.

Edit: they've changed some rules so now I believe you're able to order up to 120 dollars worth of items without custom charges! Yaaaay!

I have ordered 2 dresses and 2 pairs of shoes from Asos. The first dress has a terrible chemical smell & I cannot hang it inside my home. After 5 days outside it still smells. I contacted Asos and they have not responded. I am forced to pay for return shipping to return a FAULTY clothing item at the tune of $22. Both pairs of shoes are fine if you like cheap plastic shoes. The second dress appears white in the photos but when it arrived it has a pink & green sheen to the sequins & I look like a 5 year old in it. No woman over the age of 12 would want to wear it. In order to return it, I am (again) having to pay $22 for return shipping. There is no where on their site that they allow for customer reviews of their products in order to forewarn other potential buyers - clearly deliberate on their part. Asos gets a big fat fail from me & I will not be making a purchase from them ever again.

Terrible customer service. Advertised on the website "free shipping to Canada". DONT listen to that. I had to pay an extra $42.09 at the post office, almost half of what I spent on my bridesmaid dress. The lady at the post office said this is not the first time someone had to go in to pay customs on an order from ASOS. I emailed customer service 3 times and got the same exact generic answer from each one. They all said they can't control the custom charges, but if my package says FREE delivery to Canada like it said, there are NO CUSTOMS. Clearly my package didn't come from Canada, but that is FALSE advertising and they won't admit that they did wrong.

I ordered something on June 23,2020 and expected to arrive June 30,2020, didn't arrive on date and was pushed until July 2,2020. I live in a apartment complex but each apartment is separated and lettered A-Z & not only did they input my address wrong, the company that shipped it delivered it to the wrong door with NO proof! So I proceed to call the shipping company where I found out what happened, they told me to contact ASOS which I did and they told me to retrieve it from the wrong doorstep that it was delivered to. How can I retrieve an item when 1)no photo proof was taken upon delivery 2)if these neighbors would actually fess up and say they took it?! ASOS HANDLED THIS SO POORLY. The fact I reordered the same item in worry of my size selling out before a response is so frustrating. I just want a refund/or store credit at this point!

DO NOT, DO NOT Order from ASOS. I placed a big £700 order which was never delivered, in their words, "never left the warehouse". They told me the refund would be in the account within 24 hours! I have been chasing my refund for 7 days now via email and phone wasting my energy and time (!), calling every day to be told they will request again AGAIN and AGAIN and Customer Service guys cannot do anything and you can't even speak to the "mysterious" refund office! Guess what, they put £100 in the account but not full £700! Thank you very much, do you think I'm a charity? Robbing people who think won't bother. Big company but dodgy and will take every chance to rob you with their mystery backoffice staff and "can't help" customer service. I'm still chasing my money! I will now contact my bank, trading standards and seek extra compensation from robbing bastards and I will WILL NEVER ORDER AGAIN AND FOR YOUR OWN SANITY DO NOT ORDER ANYTHING. Order from Missguided, PLT, a lot more reliable and caring.

I've had so many issues with orders and customer service. Twice I've received clothing that was previously worn/returned, one was also the wrong size and the other was COVERED in deodorant (ew). Customer service clearly just skims over messages. Last time I contacted them with an order issue, I specifically said "I DO NOT want to cancel my order" and explained that the order contained now out-of-stock merch. I got an auto-reply stating "sorry it is too late to cancel your order"... and nothing helpful. Takes days to hear back from support. Delivery is ALWAYS past the delivery "on or before" date. Anything ASOS brand is basically a toss-up in terms of quality. Only worth it if you buy during a major sale. I'd never pay full price. They also sell clothing from some really crappy/shady other brands (Like PrettyLittleThing and Missguided).