I have been contemplating placing an order with ASOS for years, I noticed they had a special promotion code for Canadians for 15% off. I placed an order for 230$ and when I went to pick it up I had to pay 90$ in duties! When I got home I opened the box and everything was 2-3 sizes too big for me(even though I took the time to put my measurements in for the fit assistant.) I returned my order to ASOS for another 25$. I contacted customer service and they really don't give a $#*!. Extremely bad experience. Extremely bad service. I have lost 115$ and wasted my time.

Dreadful experience.
Dreadful experience.
After losing few of my returns they have closed my account. I clearly got punishment for them making mistakes and losing parcels however as much as I accepted this I have made a return of my order that has been partially refunded for some reason whilst all items has been returned.
God knows what was behind that person mind but they have literally pick and chose few items to refund and ignore rest of them that were in the parcel returned back.
Now Asos refusing to refund me for the items I have returned( my whole order) and obviously decided to keep these items too.

How wrong is that? I have contacted ombudsman's services it's just a shame that they won't do anything to help you But turns you away every time

What happened to rest of my clothes that I've returned? Will they be resold? And I have to still pay for them?

Save yourself hassle and shop elsewhere

One star is generous. We live in Canada. By the time we paid the surprise fees at the post-office and the return shipping fee, we were out an additional 42.5% on the actual purchase price. Most of the clothes were far, far too small, even after measuring carefully and using the ASOS online sizing tool. It is impossible to contact customer service. We just gave up, sent the clothes back and chalked it up as a terrible learning experience. DO NOT USE THIS COMPANY!

Ordered a pair of jeans over 15 days ago with a 2 days delivery, sent millions of email, contacted them trough messages, keep telling me they are checking were my package is as last record at the depot was 10 days ago. Asked multiple times for a refund and after telling me to wait 24h, then 48 they have just stopped answering me. Used to buy on asos all the time but will never do it again. Horrible customer service, full of patronizing people.

I live in Canada. The company is advertising free shipping but it's a lie. On 2 separate item I ordered from them there was a COD (Collect on Delivery) which is a way for the sender to collect money from the receiver... = shipping cost.
Customer service didn't want to admit that and told me they wouldn't refund the extra expense. That's a full lie and they should be charged for false advertising!
I WILL NEVER ORDER FROM THEM AGAIN.

I never got a confirmation email for my purchase so I contacted customer support. They asked me the same 5 questions over and over again each time they replied to my email. Then they asked me to provide my order number, which I didn't ever get and also the reason I reached out in the first place. Then my package arrives, 5/6 items I want to return because they fit weird and are cheaply made. There was no order or return slip in my package and now I want to return the items but can't because once again I have no order number! These people give you the run around, I asked for a phone number I could call to directly speak to someone and they won't give it to me. Absolute worst experience I've had online shopping.

I live in Eastern Canada and have now ordered twice from ASOS. The first time, I placed an order in March and it took over 3 months for my parcel to arrive. I had to give the same information to customer service at least 8 times before they actually believed me. They did finally offer to either reship the items or grant me a refund in July, the day after my order finally arrived. In this case I gave them the benefit of the doubt that Covid had caused the shipping issues.
I ordered again (September), and while this time the order arrived a day before it's expected delivery date, I was hit with a $70 charge at the post office (on a $150 order), despite the website claiming shipping would be free. The lady at the post office said it was most likely a customs charge. An additional charge of nearly 50% of my original order is just ridiculous. I won't be wasting my money on them again, which is a shame as they have some nice articles and are one of the few places I've found that offer decent tall styles.

Very disappointed. Get your **** together, ASOS.

I made a pretty big order which had included a $300+ watch. I received the package, box damaged and looked like it has been opened. Upon opening I had noticed the watch box had been tampered with and to no surprise the watch wasn't inside.

I contacted ASOS and post to try and resolve the issue. Post wouldn't do anything unless ASOS asked for it. I sent photos and described what happened and was told they put in a refund. The next day I got an email saying my account had been deactivated for fraudulent activity and that no further contact will be made by me. I'm still trying to fight it but getting no where.

Long story short ASOS stole $300 from me and made no effort in an investigation. I've bought from them multiple times so to be treated like this is unacceptable. I would not buy from here if my account was still active and advise others to do the same.

I ordered 2 items on sale. Shoes were on sale and had a defect on the side of the shoe and the pad that is inside came out. Not a horrible defect but still too expensive to sell defect for 120$ And it's just sale price, so don't buy sell items from them probably all have defect lol
I spend 150$ plus it says no shipping fee included because I ordered enough to get free shipping that's what it says lol
But wait, when I picked it up at the Canada post I paid extra $50. I asked the person why, They told me possibly because items were on sale so they make you feel like you saved money but in reality they didn't pay for shipping so they making you to pay it. I won't risk again! On sale or not definitely they will charge again. Basically shop locally! Also their clothing measurements are off, my T-shirt is size L when I needed size X. But it's ok I like it loose too lol. Basically shop or order locally :)

I ordered two bras from ASOS. The duty charge came to about 150 dollars. Which is fine I expected to pay duties. I open my package to find out that ASOS sent me the wrong size bra.
So I messaged them and they want me to send it back. Which yeah, if I ordered the wrong size I would be okay with sending it back. But now I have to pay to ship it back to the warehouse AND pay new duties on the bra for their screw up? No. When I spoke to customer service about my concerns they basically told me it wasn't their problem and it was mine but that's why they have a discount code? And then never answered me back. Honestly this place is absolutely garbage. I will never shop here again. Waste of time and money.