Horrendous service from this company. Placed an order, queried NUMEROUS times that an item was listed as the wrong colour (brown jacket listed as stone and stone as brown) and was told several times that this was in fact 100% correct and I should order the stone if I wanted brown, only to be sent the incorrect item (surprise surprise) and told that I would have to return it or arrange a collection which would be attempted in a 12 hour window (this was done and they didn't turn up!) then wait up to 7 days to be processed and up to another 10 working days for a refund and then reorder the correct one. Refused to let me speak to a manager! What was I offered? 20% off which is what was offered when I placed the original order anyway! Also told me in writing there is no min order to get the 20% off but there is in fact a £4 delivery charge for anything under £35 so I've now got to either pay an additional delivery charge or order something else to increase the value. All because of their error
I'll def be avoiding this company in the future!

If I could give 0 stars I would.
I've placed an order at beginning of October due to be delivered on the 14th. Receive an email on the day that my order has been delayed for 2 days so no biggie. After 2 days I contact on the chat and they ask me to wait 2 more days and the contact again. That happened 2 more times. I ask for a replacement and I receive no emails regarding that. Today I received something finally. Not sure if it is the replacement or the original order (mind you that's almost a month later) but frankly I want my money also for the freaking unacceptable and dismissive treatment I have received from them. Completely horrible and incompetent on the chat and on Facebook messenger. That whole experience was horrible, unacceptable and very dismissive. After all this years being a costumer with very regular shopping I feel very mistreated and I won't be using the services again which is a shame cause I really like the products. Horrible company as it is not the first time this has happened and even the other times I didn't even receive a compensation. One time even almost lost my job because they shipped late even though I had paid for express delivery. Just horrible

I bought Christmas presents for someone in October and they delivered the wrong package. It did not have my order there, it was someone else's order. Then I request support and they tell me to ship the item I received back. It took them 2 weeks + to deliver, then it will take 2 weeks to return, 1 month to refund, and another 2 weeks to deliver new items. I will not be ordering from them anymore, not only is my money on hold for a long time, but it also has a lot of effort to get my refund and I will miss my present for Christmas. All of this because of a mistake in their end.

Absolutely horrible service! I would give ZERO star if I could! Every time I buy few items something is missing. My order doesn't get delivered. They took the full payment and said they're out of stock when I didn't receive my order! I didn't get any refund! They don't have a customer service number. You'll have to message on a messenger or email them then some stupid robot replies with an automated answer. They don't resolve anything. This is the third time I'm missing an item in my order and my last time ordering from ASOS. I am a regular customer and you lost one! I have all the proofs with me.

No phone number to call and take days to reply to emails. Terrible customer service.
I ordered a pair of men's shoes $150 and received the wrong size. I sent it back and reordered. Same thing happened again.
In my email complaining this happened twice in a row and since it was their mistake if they. Could send the 3rd order by express post because I needed it for a birthday gift.
I didn't get a reply back.
I ordered for the 3rd time thinking surely they can't get it wrong 3 time's in a row. To my disbelief the wrong size was sent again.
Clearly a size 43 is not 42.
I emailed again and just received an apology back. No effort whatsoever to rectify the issue.
Another deserving store received an order instead.

I order couple of the staff with them, 1st thing i had to wait more then my time line, then all in a sudden i had to go pick my staff from the post office and they said i gotta pay for customers and guess how much it is for order of $167 i had to pay $70 bucks customs charge then when when i told them about this asos said these charges r not on there hand, anyway i paid it and bring the staff home, when I opened it i saw its wrong size instead of large its xl and i asked them about the return policy they said i gotta pay for it but they refund me the money back, so ipaid $22 for the return, like a month and ten days ago. Still didn't received the refund of the product or the shipping money, these guys r bunch of crooks, playing with our money online and their customer service suck all buch of automatic computer systems no phone contact or anything

I ordered a few products and one of them was a completely different item. So I contacted ASOS customer serivce and they told me to return it to get a refund, except they told me the return cost of $25 was my responsibility even though they sent me the wrong product. So I ended up keeping the incorrect product, that is very ugly and too small for me, becasue I didn't want to waste $25 sending the item back for a $30 refund. Ridiculous.

I was excited to receive jewellery and a cute fluffy purse I purchased from this website. Not only was I charged $15 in additional fees upone picking up the order but I was entirely scammed out of my money. A $40 purse with the inside looking like a Claire's purse and $40 earrings that looked to be made for 0.10 cents. Complete rip off and horrible customer service. The cost to return the purchase isn't even worth it after all the additional fees. Super disappointing and want to let anyone whose curious of the website to NEVER order from them. Try an etsy seller instead this is total garbage.

Appalling company, they sell cloths not clothes. The quality is rubbish and nothing looks like on the pictures. Better quality you will get in Tesco or even Asda for a fraction of their prices. I have been waiting 2 weeks already for my refund and I've found out today I have to wait for another 10 days. Their customer service is rubbish. They don't have phone number to speak with someone like other companies, have only online chat which is another rubbish. Only one star because I cannot give minus 5 star.
Update: I paid by PayPal and now they are in charge of my case!

Sends item to wrong address then says 'tough' reorder if you want. Nothing they can do to sort their issue. Then says item won't be delivered for another week and won't send 1st class as the delivery date is stated on the 2nd order, ignoring the fact the package should already be with me.

Unbelievable.

2 orders, 1st order shoes fall apart and cut feet- crap quality
2nd order sent to wrong address even though I confirmed address during order.
No more.

Awful company BEWARE.
Any attempt to get an answer from customer support, they basically never send an email from the same person so you are going round and round.
They choose really low quality delivery services abroad and take no responsibility.
I spent over 200 pounds and they showed no consideration nor did they refund knowing that the item was delivered to the wrong place.
Horrible company processes BEWARE_ SPEND YOUR MONEY ELSEWHERE

This experience has been horrible. I have contacted them via messenger and email and they are unable to stick to their word. One service agent told me I would receive the return cost of my shipment (otherwise I would have sold them myself) and they are refusing to give me the refund now. Pathetic excuses for "customer care", they sent me a mens shoe size in the pair I ordered. That was the first red flag. Never ordering from them again. (from Canada)

Unbelievable I spent 360$ ship to Canada when I went to pick it up had to pay $95 that's honestly unacceptable even the post office lady she said customers who shop from this company all of them unhappy and complaining it's a big scam they charged me for the third party carrier fee I always shop fro US or other countries the only store had this problem was ASOS even when I talked to their customer service very politely rejected me and saying it's not their problem it's our post problem and customer Rep was like feel free to leave your feedback here I've never seen like this
Ok here is my feedback
The worst the worst the worst!