I ordered multiple items including a black puffer jacket for winter. Instead of sending me the jacket I ordered, they sent me the most hideous dress I've ever laid eyes on. They refused to send my jacket until they received the dress back so I decided to return my entire order on principle and delete their app. The quality of the other items in my order were very bad as well and they smelled HORRID.

I ordered a sweatshirt from them and it came faster than expected. The quality was nice, if a bit flaky on the lining material. Can't really complain about that, though, because it was fine after a wash. Currently waiting on a coat from them, we'll see how that goes

This company lures you in with a first time purchase discount only to cancel your order the next day and block your account. No explanation given! No customer service to contact! No way to get back to them because the website has issues. Just pure awful experience! Don't recommend it!

My order came very quickly, I am completely satisfied with the quality and packaging, everything came in good condition

I hate shopping and picking up clothes or shoes, so for about six months I've been ordering things only from this online store, it has everything in one place, it's easy to find the right size, and this way of shopping saves me a lot of time.

Awful every other order has an issue and their premium delivery can take 7 days which isn't premium, Aman on customer service is useless and their chat function shows they really don't care about their customers

I ordered now for around 1 month and half and never got my package, tried to contact them and they never answered me. They blocked me from my account and they stopped answering me! Thiefs! Never buying again with this company!

Extremely angry at ASOS for not having any form of communication. My order was "delivered" but was never at my address. It was a gift using a gift card and haven't been able to even track its where about or get a refund because ASOS doesn't have any customer care. VERY Sad.

Having ordered shoes, no sight of them even though asos says they are delivered! Do not bother with this company!

I ordered a simple electronic gift voucher for my son's birthday. It was never received. Asos never contacted me at all in any way to let me know they ran into a supposed problem with PayPal. I contacted them three different times using their online chat and nobody could find an answer as to why my son never received his gift. Be wary of this company!

I'm writing this review because After reviewing the previous reviews I can purchase Anyvitem from them. They wanted 73 dollars for a dress but I refuse to be taken
Thanks reviewers for leaving your review.

I tried to purchase a jacket, and received the same wrong item (a pair of boots) on accident TWICE. They wouldn't refund me without me returning the wrong item, which is understandable, except that I have to spend my time and money getting to the UPS to return it. TWICE. When I reached out to them, I was offered nothing in return, just something about how my feedback will help them get better at their business. Honestly, not worth trying to get the right item.

The refund for a large order took a month. I sent the package with everything in it and somehow they were missing products so I never got full refund. The sizes are so off a $700 order and I had to return everything. Customer service was so slow and they had no solutions. Never ordering again.

112 AUD then their chosen carrier adds 82 AUD for taxes that are completely undisclosed... Parcel hasn't even reached destination country so how would you estimate tax on parcel? Just been ripped off majorly

Asos cancelled my order and blocked my account after making ONE purchase due to suspicious activity. I know they recently made changes regarding returns but this was the first time I ordered. Now they will not give me any explanation as to why saying it will be looked into. Meanwhile I can't even order from their site. Probably for the best. I will be taking my business elsewhere.

The COD was 1/3 of total order price that's insane, the customer service Jasmine was really profesSional but my issue didn't get solved so I won't buy from there ever again and I wouldn't suggest any Canadian to do so either.

Not delivery on time and bad response. Not recommend to deal with them. As many site more professional than them and respect the time