Order number: *******

So I shopped on 11/05/2022. They left it near the bins and attached a photo calling it my secure place even though I know nothing about it. I don't receive the package. I report to Asos who agree that they will refund me. I have been emailing them since and every time a new person responds to the email about a week or two later and says some irrelevant stuff and won't make a refund. They've emailed me a discount code now which I have refused and Kelsey who thinks it's a good idea to tell me to take it. So a five month wait for a refund and insulting discount code. Basically Asos philosophy is: We'll mess you about and then offer you a discount code and force you to shop i within seven days so we can make more money from you. The customer services are a bunch of idiots.

Paid for something over a week ago on next day delivery and it's over a week late. They haven't bothered to offer a refund or replacement. And I still haven't received the item even though I was toLd it would definitely arrive today.

PROMISED delievery 01/10 and its 06/10 still havent recieved anything!
Chat unhelpfull, they promise me again a date which went by without me getting my delivery.
And Asos wants me to wait more
INSISTED on a refund they refuse
BULL$#*! company!

I have never been so pleased with anything like I was with your products. It's beautiful, it's specific to a perfect size. It's absolutely beautiful. I will definitely be using them again and again.

Terrible company practices. Recently had a few items not turn up in clearly resealed bag, reported to CS they are all fine and will refund etc. Then two days later get an email stating they have banned my account and will not refund the money for the stolen items during delivery. No reasoning! How they treat a customer of over 10 years, never had issues before. Just hope you don't have an item lost or stolen during delivery. They will banned you for life and not refund you for reporting to them.

I'm a frequent online shopper, It was first time I tried ASOS and shipping to UAE. They delivered wrong order and the order received was off lesser price with wrong trouser design. It seems to be a scam as I just lost shipping charges which is about 70% of the order value. Perhaps the company is just collecting shipping charges and making money by delivering wrong orders. Very displeased and lost fate in UK apparel companies now. Never again.

I have ordered several times and I have always been pleased. Thank you for a great product. I will buy again!

I usually never write reviews but I am so disappointed and disgusted by ASOS. I ordered a package recently that contained at least 10 items (about $450). I never received my package, I contacted ASOS twice with my concern. They assured me that I would get a refund. I waited for about four days and received an email letting me know that my account had been deactivated and that they were refusing to process my refund.
If you order from ASOS you better hope that nothing goes wrong with your package, and that every item you order fits you perfectly or else you will be out of that money you just spent. My recommendation is to avoid ordering from them. Worst customer service I've ever encountered!

Customer service was excellent and the communication was timely. Very helpful in understanding the process and working with us

Fabulous quality, style and production! Great communication and customer service! This was my first experience and it was excellent

I purchase from another website, and the items come to my door and I don't have to pay for duties. Ever…
With Asos, whatever company they are using, you end up emptying your wallet, to pay extraordinary amounts of duty. I refused an item as the duties were $50. When I complain to them they try to make an excuse and say that it was not their fault. It IS their fault because other companies in the UK I can purchase items from and bam. Right to my door. Most of their stuff is okay but a couple items were really cheap. Either way it's definitely not worth paying the extra money in duties.

Returned item waiting for refund been over 2 weeks can't get through to anybody ring head office to be told to do it online which you can't, put complaint in only to get reply email not Mand Asos is a nightmare to get through to i am closing my account as soon as i get my refund it used to be ok but gone down the pan it isn't worth the stress avoid at all cost.

I ordered on the 6th of September, and I did not receive any emails saying that my order has been shipped or is on its way. I contacted customer service three times. No tracking at all for 12 days. The customer service won't place a new order for me, they won't offer me the same discount code I had when I first placed my order, and they won't pay for express delivery so I maybe can receive my order before my holiday. They ask me to wait 4 more days when the order obviously is lost. Then I won't have time to receive a new order. It's the worst experience I've ever had. Not only are they not willing to resolve the problem, but they also won't even give me my discount code "back" for a mistake they did. This was my first time ordering from Asos, and it will definitely be the last time.

Item sizing is completely unreliable on the website. They elude that duties are included in checkout price (which they are not), and return shipping is over $22. I wanted to return an item and would already be paying over half of the item in shipping and duties. Customer service was completely unhelpful and did not want to help in any way. Will never purchase from them again.

I know I can't speak for everyone since I live in the United States, and we don't have cod problems, at least, I don't think. I really love the clothing selection at asos, and the huge selection of brands is also pretty awesome. I wish they would be a little more helpful when it comes to returns/exchanges though. They sent me the wrong item, and I did not have the money to purchase a new one. They refunded me the money instead of just sending out a new item, but the refund took 5 days. By the time the refund went through, the item I wanted was completely out of stock in all sizes. What I purchased was a part of a set, and now I only have the top without the bottom. So, I get a little miffed when stuff like this happens, but overall, the customer service agents are really kind and helpful, the prices are great, they have so many sales, and most of their products are of a high quality. Sometimes, quality can be hit or miss when dealing with asos house brand, but I would say it is generally favorable. Easily, one of my favorite places to shop on the internet!

No point to pay special delivery, you will get just "we are so sorry, we apologise ", your parcel will never arrive next day!
Plus they deliver your staff to random addresses, giving you a picture of a closed door and that's it, you end up paying for some clothes which other people enjoys. Absolutely disgusted about their services!

I recently bought from one of their company ASOS and were charged a surprised Cash on Delivery remittance fee of more than 25% of my order (102 out of 397CAD). This was never indicated when shopping with them, and I was redirected as a "custom fee" at first, which clearly isn't. I feel this is very disrespectful to customers, and Wish to have this taken care of, but customer service says it's not their fault, but Canada Post setting this Cash on Delivery fee... doesn't make sense.