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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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Tried to stop the charges. No one replied. Tried to remove my card—system crashed. Still being charged. What kind of app works like this?
ASK Nebula Reviews outline the same trap—no warning, no support, just monthly billing until you cancel your card or go through your bank.
Dear Nora, hello!
Thank you for your feedback. We’re truly sorry to hear about your experience. Please reach out to us at [email protected] so our team can assist you directly, clarify your subscription, and help resolve the billing issue as quickly as possible.
Kind regards,
The Nebula Team 🔮
ASK Nebula Reviews warned me, but I didn't believe it until it happened to me. Hidden billing, no support, and false cancellation confirmations.
Hello Jasmine!
Thank you for feedback. We’re sorry to hear about your experience. We want to assure you that our billing practices are transparent, and cancellations can be managed anytime via settings.
Our support team is available 24/7 and ready to help — please reach out to us at [email protected] so we can look into this for you.
Best regards,
Nebula Team 🔮
Their Astrology content wasn't even good, yet they kept charging me for three months. Customer support was useless. A complete money trap.
Hello Owen!
We’re sorry to hear about your experience. Our goal is to provide valuable and accurate content, and we regret that we didn’t meet your expectations.
Subscription charges can always be managed through the platform of purchase, and our support team is available 24/7 at [email protected] to help resolve any issues.
Best regards,
Nebula Team 🔮
Nebula Feedback made me realize it wasn't an error. Their whole system is built to make canceling harder than signing up. It's so frustrating.
Hello Carter E.!
Thank you for your feedback. We’re sorry to hear about your frustration. Please rest assured that our subscription can be canceled anytime via the platform where it was purchased, and our support team is available 24/7 to assist.
Feel free to contact us at [email protected] so we can help resolve this promptly.
Warm regards,
Nebula Team 🔮
Nebula Reviews explain this well—it's not a bug, it's a business model. Get your money, ignore your complaints, and make canceling impossible.
Dear Julian,
Thank you for sharing your experience with us. We’re very sorry if our cancellation process felt confusing or unfair — that’s certainly not the experience we want any of our users to have. Your feedback helps us understand where improvements are needed, and we take it seriously.
If you haven’t already, please reach out to us at [email protected]. We’re here to provide support and ensure every concern is addressed respectfully and transparently.
Sincerely,
Nebula Support Team 🔮
They billed me even after deleting my profile. I even received an in-app confirmation of cancellation. Still, they kept taking my money.
Dear Aurora,
Thank you for taking the time to leave a review — we truly appreciate your feedback. We're very sorry to hear that you were charged after deleting your account and receiving a cancellation confirmation. That should not have happened, and we understand how upsetting this situation must be.
Please contact us at [email protected] so we can look into your case in detail and make things right. We’re committed to resolving issues like this promptly and fairly.
Warm regards,
Nebula Support Team 🔮
Nebula Feedback shows how many people face the same issue—zero customer service, and a broken cancellation process designed to delay refunds.
Dear Maxwell,
Thank you for your honest feedback — we’re truly sorry for the experience you've had. We understand how frustrating it must feel to deal with cancellation issues and slow responses, and we regret that our service didn’t meet your expectations.
Please know that this is not the experience we aim to provide. Our support team is always available at [email protected], and we’d be happy to assist you directly with your refund or cancellation. If you've already contacted us, please check your inbox — we may have sent you an update.
Your feedback is valuable and helps us improve.
Warm regards,
Nebula Support Team 🔮
My Nebula Experience was awful. I canceled within the trial period, received confirmation, and yet was billed the following month anyway.
Hello Esme,
Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused you.
It seems there may have been an issue during the cancellation process, and we completely understand how frustrating that can be. Please know that all subscriptions require confirmation, and we strive to ensure these are handled smoothly.
Could you kindly reach out to us directly at [email protected] so we can look into your case and resolve this issue promptly?
We truly appreciate your patience and are committed to making things right.
Kind regards,
Nebula Support Team 🔮
I sent five emails asking to cancel. I got no reply and was billed again. Eventually, I had to file a dispute with my bank to stop further charges.
Hello Eden,
Thank you for reaching out, and I sincerely apologize for the inconvenience you've experienced. We completely understand your frustration, and it’s certainly not the experience we aim to provide.
It seems that there was an issue with our support system, and we're truly sorry you didn’t receive a response in time. We're committed to ensuring that your concerns are addressed promptly.
Please contact us directly at [email protected] with any further details or questions. We will make sure to assist you and resolve any outstanding issues regarding your subscription and billing.
Thank you for your patience and understanding.
Kind regards,
Nebula Support Team 🔮
After I unsubscribed, I received a confirmation. Yet I was charged the next month again. No customer service, no way to get help. Total fraud.
Hi Penelope,
We’re truly sorry to hear about the issues you’ve experienced with recurring charges after you unsubscribed. This is absolutely not the way we want our users to feel, and we understand your frustration.
While we aim to provide a smooth experience with our subscription management, it seems there was an error in processing your cancellation. This should not have happened, and we want to resolve it as quickly as possible.
Please contact us directly at **[email protected]**, and we’ll investigate your account thoroughly to make sure this is addressed. We’re committed to ensuring that this mistake is corrected, and that you get any applicable refunds.
Thank you for your patience, and we’re here to help make things right.
Best wishes,
Nebula Support Team 🔮
ASK Nebula Reviews are full of users like me—people charged after canceling and completely ignored when they ask for refunds or explanations.
Hi Stella,
Thank you for sharing your experience — we're truly sorry you've had such a frustrating time 😔. It's absolutely not the experience we want anyone to have when using Nebula. We understand how upsetting it is to be charged after canceling a subscription, especially when it feels like your concerns are being overlooked.
While we do our best to ensure that every user receives clear cancellation instructions and timely support, we recognize that there may have been a failure here, and we take that seriously. It’s never our intention to leave our users without proper communication or assistance.
Please reach out to us directly at **[email protected]** — our team is ready to investigate your situation thoroughly, including reviewing your subscription history, any cancellation attempts, and what went wrong in the support process. If there’s anything we can do to resolve this for you, we absolutely will.
Thank you again for your feedback — it helps us improve and be more accountable.
Wishing you peace and resolution soon,
Nebula Support Team 🔮
I tried the free trial, canceled before it ended, but they charged me anyway. Tried to get a refund, but no one answered. I lost money and time.
Dear Aaron, Hello!
Thank you for your feedback. We're very sorry to hear you were charged after canceling your trial — that’s absolutely not the experience we want for our users.
Please contact us at [email protected], and our team will urgently review your case, assist with your refund request, and make sure no further charges occur.
Respectfully, The Nebula Team 🔮
Nebula Reviews make it clear—once you sign up, you're stuck. I wish I had checked them first. Their cancellation process is intentionally broken.
Dear Jasper, Hello!
Thank you for your feedback. We’re truly sorry to hear that your experience with the cancellation process was frustrating. It’s never our intention to make it difficult, and we understand how disappointing this must have been.
Please contact us at [email protected], and our team will work with you directly to ensure everything is resolved as it should be.
Respectfully, The Nebula Team 🔮
ASK Nebula Reviews warned about silent auto-renewals. I ignored them, signed up anyway, and now I'm fighting charges every month with no help.
Dear Robert, hello!
Thank you for sharing your experience.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies We pride ourselves on full transparency regarding renewals and subscriptions, and we regret that this process did not meet your expectations.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kindest regards, Nebula team 🔮
Nebula team 🔮
There's no real cancel button in the app. I removed my card, deleted my account, and they still charged me. Had to report the transaction as fraud.
Dear Isabelle, hello!
Thank you for sharing your feedback. We are sorry to hear about your negative experience with Nebula. We pride ourselves on full transparency and a straightforward cancellation process.
Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Kindest regards,
Nebula team 🔮
Nebula charged me even after I received a cancellation confirmation. When I emailed their support, I got nothing but automated responses. Very shady.
Dear Isaac, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about the charges after cancellation and the automated responses you received. We take full responsibility for ensuring our cancellation process works correctly and that our support is helpful.
Please contact us again at [email protected] with your confirmation details, and we will personally investigate and resolve this issue.
Best regards,
Nebula team 🔮
Even my bank flagged this company as suspicious after I reported multiple unauthorized charges. I only signed up for a trial, canceled it, and still kept getting billed. I contacted support several times and never received a real response. It feels like a planned scam operation.
Dear Jonathan,
Thank you for sharing your experience with us. We are truly sorry to hear that your experience with recurring charges led to this frustration. We understand how concerning it can be to feel like you're being billed after canceling a trial, and we sincerely regret that you had trouble reaching our support team.
Please know that we are committed to transparency and strive to ensure that all billing is clear and correct. We understand how frustrating this situation must be, and we deeply apologize for any inconvenience caused. We want to make sure we resolve this issue for you as quickly as possible.
If you haven't already, please reach out to us at nebula. Support@nebulahoroscope. Com with any relevant details, and our team will investigate the charges and work towards a resolution. We genuinely value your feedback as it helps us improve and prevent such situations from happening again.
Best wishes,
Nebula Support Team 🔮
They promised a $1 trial, but within a week, they charged my card $39. Then another $39 the next month, even though I canceled. I never got the reading I paid for, and support ignored me completely. It took three disputes with my bank to stop the recurring charges.
Hello Anthony,
Thank you for sharing your feedback, and we’re truly sorry for the frustration you’ve experienced. We understand how upsetting this situation must have been. If you were charged after cancellation, please reach out to us at nebula. Support@nebulahoroscope. Com, and we’ll do everything we can to investigate and assist you with this matter.
We value your feedback and appreciate your patience as we work to resolve it.
Best regards,
Nebula Support Team 🔮
Every time I attempted to cancel, their system glitched. I emailed their support team five times and received nothing but bot responses. Meanwhile, they continued charging my card. I had to block them with my bank to stop further theft. I lost over $120 before acting.
Hello dear Jake!
Thank you for feedback. We're truly sorry for the frustration and inconvenience you've experienced.
That’s definitely not the experience we aim to provide. Please note that the cancellation option is available on all our platforms. Also, our support works 24/7 promptly and is always on the side of our users.
Please reach out to us directly at nebula. Support@nebulahoroscope. Com — our team will be happy to investigate your case and help make things right.
Thank you for bringing this to our attention.
Best, Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Bella, hello!
Thank you for sharing your experience. We sincerely apologize for the inconvenience you’ve faced. Please contact us at [email protected] — our team will prioritize your case, help stop the charges, and ensure your concerns are resolved.
Kind regards,
The Nebula Team 🔮