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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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I agreed to pay a dollar for something, I don't recall what, quiz results? And then I accidentally clicked to buy $50 worth of AI crap. I immediately informed PayPal, but it became clear when PayPal found in their favor that PayPal is in bed with these scammers. Note to Nebula: you want to comment on this review? Don't make excuses. Just give me a refund or get lost. Thanks.
Their system keeps charging you even after you cancel. I canceled, got confirmation, and then noticed another $45 charge the next week. When I asked support why, I got no real answer—just an auto-reply. This is one of the most dishonest online services I've seen.
Dear Melissa, hello there!
Thank you for taking the time to leave us feedback. We're truly sorry to hear about your experience. We understand how frustrating unexpected charges can be and want to make things right.
Contact us at nebula. Support@nebulahoroscope. Com so that we can assist you in resolving the problem by contacting our payment system. We pledge to use every resource at our disposal to help you find a quick solution to the problem.
Kindest regards,
Nebula Team 🔮
FALSE ADVERTISING I paid for a full soul connection report only to find out to get the full thing it takes 8 days One day after the free trial ends that comes with paying for the full report. When I email them about the false advertising suddenly (within 2 minutes) my report was completely lost and no astrologers were available to redo it.
Dear Amanda, hello there!
Thank you for sharing your concerns we’re truly sorry for the confusion and frustration you’ve experienced. We absolutely understand how upsetting this situation must be and we want to make things right.
At Nebula, we’re committed to providing clear and transparent information about our services. What you described is not the experience we want for our users, and we take your feedback seriously.
Please contact us directly at nebula. Support@nebulahoroscope. Com with the email you used for your purchase. We’ll be glad to investigate and assist you further.
Kind regards, Nebula team
Their support team is a joke. I sent over six messages asking for help with a cancellation that never worked. Each time, I got a bot response with no real answers. Meanwhile, they charged me $39 every single month. It's a money trap and needs to be investigated for fraud.
Dear Adam, Hello!
Thank you for your feedback. We’re sincerely sorry for the frustration and lack of proper support you experienced. Automated replies should never replace real help when you're reaching out repeatedly, especially about billing concerns.
Please contact us again at nebula. Support@nebulahoroscope. Com with any payment details you can provide. Our team will escalate your case, ensure you receive personal assistance, and help resolve the charges as quickly as possible.
Respectfully, The Nebula Team 🔮
I thought I was getting a personalized horoscope for $1. Instead, they secretly enrolled me in a recurring plan. I didn't receive any warning or confirmation. I emailed them four times and only got automated replies. It's been two months, and they've taken over $80 from my account.
Dear Nathan, Hello!
Thank you for your feedback. We’re truly sorry to hear about the unauthorized charges and the difficulty you've faced trying to cancel. The $1 offer does include a recurring plan after a trial, but we understand how frustrating it is if this wasn’t clearly communicated or confirmed.
Please reach out again to nebula. Support@nebulahoroscope. Com with any payment details you have. Our team will escalate your case immediately, review the charges, and do everything possible to resolve the situation.
Kindest regards, The Nebula Team 🔮
This is the worst experience I've had with any online service. They never sent a receipt or confirmation for my purchase, yet they charged me multiple times under different company names. I didn't even realize until I had lost over $150. Their support team was no help at all.
Dear user, Hello!
Thank you for your feedback. We’re deeply sorry to hear about the charges and lack of communication you experienced. You should always receive confirmation and transparency for any purchase, and we understand how upsetting it is to be charged multiple times without clear explanation.
Please reach out to us again at nebula. Support@nebulahoroscope. Com with any available payment details. Our team will prioritize your case, investigate the charges under different billing names, and do everything we can to assist you.
Respectfully, The Nebula Team 🔮
They charged me $39 every month for a service I never used. I thought it was a one-time astrology report, but I was stuck in a subscription with no way to cancel. Every time I tried, the system glitched. I had to block the company at the bank level to stop them from stealing more.
Hello, dear Richard,
Thank you for sharing your feedback. We're very sorry to hear about your experience. When ordering a report, users also start a subscription, which is clearly mentioned during the process. This subscription can be canceled anytime via the app, website, or with the help of our support team. If you faced technical issues while trying to cancel, please contact us at **nebula. Support@nebulahoroscope. Com** so we can assist you directly and ensure everything is resolved.
Warm regards,
Nebula Support Team
I never agreed to a recurring payment, but this company kept charging me month after month. There was no invoice, no email, and no explanation. I only noticed after three charges went through. When I contacted support, I received a generic response with no solution. Absolutely fraudulent.
Hello Timothy,
Thank you for your feedback. We're truly sorry for the confusion and frustration this has caused you. Please know that all subscriptions are initiated with user consent and details are shown before confirmation. That said, we understand your concern and want to make things right.
Could you please reach out to us at nebula. Support@nebulahoroscope. Com? We’d like to investigate your case further and find a proper solution for you.
Sincerely,
Nebula Support Team 🔮
Their website looks professional, but it's just a trap. I thought I was paying for a $3 astrology reading, but I ended up losing over $200 to repeated charges. Their cancellation form never worked, and support never replied. I had to change my card information to finally stop the scam.
Hi there, Abigail,
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
If you haven’t already reached out to our support team, please contact us at nebula. Support@nebulahoroscope. Com, and we’ll immediately investigate your case to resolve any outstanding issues.
Thank you for your feedback, and we sincerely hope to make things right for you.
Best regards,
Nebula team 🔮
This company is incredibly deceptive. I thought I paid for a single horoscope reading, but they enrolled me in a monthly subscription. Their cancellation system didn't work, and support never replied to my emails. I lost over $150 before noticing. I had to contact my bank to dispute the charges and stop the scam.
Dear Ruby, Hello!
Thank you for your feedback. We're truly sorry to hear about your experience and the confusion around the subscription. Charges should only occur with clear authorization, and we regret that you didn’t receive a timely response from support.
Please reach out to us again at nebula. Support@nebulahoroscope. Com with any case details, and we’ll make sure your situation is reviewed thoroughly and urgently.
Respectfully, The Nebula Team 🔮
Support is a bot that loops "contact us later" while I'm out $40. No human anywhere—phone, chat, email—all dead ends. Infuriating!
Hello Samuel,
Thank you for sharing your experience with us. We sincerely apologize for the frustration you've encountered. We understand how important it is to receive timely and effective support. Our team is dedicated to resolving your issue as quickly as possible. Please reach out to us directly at nebula. Support@nebulahoroscope. Com, and we will make sure a real person assists you promptly with your case.
We appreciate your patience.
Kind regards,
Nebula Support Team 🔮
Nebula Astrology promised a one-time fee, then auto-charged me $45 monthly. No warning, just took it. They're masters at hiding the real cost—avoid!
Hello George,
Thank you for sharing your experience with us, and we sincerely apologize for the frustration caused. We understand how important it is to be fully aware of the costs involved, and we regret that this situation occurred.
At Nebula, we aim to be transparent about all charges. If there was any confusion regarding the subscription details or if the billing wasn’t clearly communicated, we’re truly sorry. Our team would love to assist you further in resolving this issue.
Please reach out to us at nebula. Support@nebulahoroscope. Com, and we’ll do our best to clarify the situation and ensure everything is addressed to your satisfaction.
Best regards,
Nebula Support Team 🔮
Thought it was a one-time $5 purchase, but it morphed into a $40 monthly charge. The subscription details were hidden so well I didn't notice until too late.
Dear Charlotte, Hello!
Thank you for your feedback. We’re very sorry to hear that the subscription terms weren’t clearly visible during your purchase. Our goal is to be fully transparent, and we regret that your experience did not reflect that.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will review your case and assist you as soon as possible.
Respectfully, The Team 🔮
They charged me under a completely different company name, hoping I wouldn`t notice! I had to block my card to finally escape! This is beyond shady - how is this even legal& They make it impossible to track where your money is going!
Hello dear Emma!
We greatly appreciate your time to leave a review.
We are sorry to hear that you are not satisfied with our service.
If the transaction is under a different company name, it may be unrelated to us. At Nebula, we ensure that users are informed at every step regarding potential charges. Users can only proceed with payments after reviewing and agreeing to all terms and conditions. Additionally, confirmation emails regarding purchased items are sent to the registered email address. Regarding our support system, we do indeed have a bot designed to assist with basic inquiries. However, should you require further assistance, you can always reach out to one of our support agents at any time.
Please tell us more about an issue at nebula. Support@nebulahoroscope. Com. Your opinion is crucial for us, as only real users can help us to make our product actually better.
Have a nice day, Nebula team 🔮
They never tell you when they`ll charge you! No emails, no invoices, just missing money every month! I only realized after checking my statements, and by then, they had already taken hundreds! They make it impossible to stop!
Dear Georgia, Hello!
Thank you for your feedback. We’re truly sorry to hear about your experience and completely understand how upsetting this situation must be. Subscription and billing details are provided during registration, but we regret if this information wasn’t clear or if cancellation was difficult.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will carefully review your case and assist you in resolving the issue as soon as possible.
Respectfully, The Nebula Team 🔮
I asked for a refund multiple times, and every response was an automated email! No real person ever answered, just more charges!
Dear Miles, hello!
Thank you for sharing your feedback with us.
We are truly sorry to hear about your experience and understand your frustration. We pride ourselves on offering transparency and supporting our users with any issues they may face.
Please contact us at nebula. Support@nebulahoroscope. Com, so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes,
Nebula team 🔮
I tried removing my payment method, but their system won`t let you! They keep billing me, and there`s nothing I can do expect block my card!
Dear Connor, Hello!
Thank you for your feedback. We're truly sorry for the difficulty you've experienced. Payment methods are typically managed through the platform used for the purchase (like the App Store, Google Play, or PayPal), and removing them directly from the app may not be possible.
Please contact us at nebula. Support@nebulahoroscope. Com, and our support team will assist you with cancellation and guide you through the proper steps to stop the charges.
Respectfully, The Nebula Team 🔮
I canceled my subscription, got a confirmation email, and they still charged me! They refused to refund me, so I had to dispute it with my bank!
Dear Jonathan, hello!
Thank you for sharing your feedback.
We totally understand that payment troubles are the most unsatisfying, so we kindly ask you to accept our apologies.
We aim to make the cancellation process as easy and transparent as possible. Please know that we take your concern seriously, and we’d love to assist you in resolving this issue.
We’d appreciate the opportunity to investigate your case further. Kindly reach out to us at nebula. Support@nebulahoroscope. Com with your account details so we can work on resolving this matter as quickly as possible.
Best wishes, Nebula team 🔮
I never even created an account, yet somehow, they charged my card! When I reached out for a refund, they ignored me! I had to report them to my bank for fraud!
Dear Isaac, Hello!
Thank you for your feedback. We’re truly sorry to hear about this situation. Our service only processes payments with user authorization, typically through account creation or checkout. If you were charged without knowingly signing up, we absolutely understand your concern.
Please reach out to us again at [email protected], and our support team will prioritize reviewing your case to assist you as quickly as possible.
Respectfully, The Nebula Team 🔮
I signed up for what I thought was a one-time payment, but they kept billing me monthly! I only noticed after losing over $100. Their cancellation process is broken on purpose, so they can keep charging you!
Hello Daniel,
Thank you for feedback. We're really sorry to hear about your experience. We understand your frustration and want to make this right. All terms should always be clear, and if you encountered issues, we truly apologize. Please note that all payments are initiated solely with the consent of users.
Please reach out to us at [email protected], and we will assist you with your case promptly.
Best regards, Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Meg, hello there!
Thank you for sharing your experience, and we’re truly sorry to hear about the issues you’ve faced. We understand how frustrating and disappointing this situation must have been for you, and we apologize for any confusion or inconvenience caused.
Our goal is to offer transparency and clarity in all of our services, and it’s clear we fell short in your case. We take these matters very seriously, especially when it comes to charges and cancellations. It seems there was a significant issue with communication and billing, and we deeply regret that you had to go through this.
Please reach out to us at nebula. Support@nebulahoroscope. Com with the email linked to your account this will allow us to investigate the charge directly and see what can be done.
Respectfully,
Nebula Team 🔮