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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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I canceled my subscription, but they kept charging me under different company names. I had to get a new credit card just to stop them from stealing my money. This is fraud, plain and simple!
I requested a refund after realizing I was being charged for months without my consent. Their response? "We don't offer refunds." How is this legal? I never even used the service, yet they refuse to return my money!
Dear Matthew,
Thank you for your feedback, and we apologize for the inconvenience you've experienced. We understand how frustrating it can be when you're charged unexpectedly. Refund requests are subject to our policy, but we’re always here to assist in resolving issues to the best of our ability.
Please reach out to us at [email protected], and we’ll review your situation in more detail.
Best regards,
The Nebula Team 🔮
They charged me $39 a month without my consent! I never agreed to a subscription, and their cancellation process is a nightmare. Every month, more money disappeared until I finally blocked my card!
Dear Isabelle,
Thank you for sharing your experience. We apologize for the difficulties you’ve faced with unauthorized charges and the cancellation process. We understand how frustrating this must be.
Please contact us directly at [email protected] so we can assist you with resolving this issue.
Best regards,
The Nebula Team 🔮
Their website is designed to trick you! I tried canceling, but their system kept glitching while they continued charging me! Support doesn't respond, and I feel completely cheated. I had to cancel my card to stop them!
Dear Samuel, Hello!
Thank you for your feedback. We’re very sorry to hear about the issues you encountered. This is not the experience we want for our users, and we sincerely apologize for the inconvenience.
Please contact us at [email protected], and our support team will prioritize your case, review what happened, and help resolve the matter as quickly as possible.
Respectfully, The Nebula Team 🔮
They advertise a trial, but it's a trap! They charged me without warning and refused to refund me! I never even used their service, but they kept billing me monthly! Stay away unless you want your money stolen!
Dear Holly, Hello!
Thank you for your feedback. We’re truly sorry to hear about your experience. The trial offer includes clear terms regarding automatic renewal unless canceled before the trial ends. We understand how this could be frustrating if overlooked.
Please contact us at [email protected], and our support team will review your case and assist you as soon as possible.
Kindest regards, The Nebula Team 🔮
I canceled twice, got confirmation emails, and they still charged me! Their customer support just sends useless automated replies. I had to contact my bank to get my money back. Avoid this company at all costs!
Dear Henry, Hello!
Thank you for your feedback. We deeply regret the experience you’ve had and sincerely apologize for the frustration caused. If you received cancellation confirmations but were still charged, this should not have happened, and we want to make it right.
Please reach out to us at [email protected], and our team will personally review your case to ensure it’s resolved properly.
Respectfully, The Nebula Team 🔮
Nebula astrology charged my PayPal $39 us without my knowledge or permission. They are running a complete scam. Do NOT click on their site! Anywhere. They steal your personal information.
Dear Tina, Hello!
Thank you for your feedback. We understand your frustration and sincerely apologize for any confusion. Our service only processes payments with prior authorization, and all subscription details are provided during registration.
If you believe you were charged without your knowledge, please contact us at [email protected], and our support team will review your case and assist you as soon as possible.
Best regards, The Nebula Team 🔮
I canceled my subscription, got a confirmation, and yet they still charged me the next month! No response from support, just stolen money. I had to dispute the charge with my bank to finally stop them! Total scam!
Greetings Jack,
Thank you for sharing your experience with us. We’re really sorry to hear about the ongoing billing issue you’ve faced, and this is certainly not the experience we want for our users. Please reach out to us at [email protected] so we can investigate this further and assist you directly.
Best wishes,
Nebula Support Team 🔮
Their website says you can cancel anytime—total lie! Their whole system is built to keep you stuck in payments forever. I lost $200 before realizing!
Hello Lucas,
Thank you for bringing this to our attention. We’re truly sorry to hear about your frustration with the cancellation process and billing. This is not the experience we want for our users, and we’d like to help resolve it. Please contact us at [email protected], and we’ll do our best to assist you directly.
Best wishes,
Nebula Support Team 🔮
They charged me twice in one month, and when I asked why, they ignored me! I never signed up for a subscription, yet they keep taking my money!
Dear Ella, Hello!
Thank you for your feedback. We sincerely apologize for any confusion regarding the charges. Our service only processes payments with prior authorization, and all subscription details are provided during registration.
If you were charged twice or never signed up for a subscription, please contact us at [email protected], and our support team will review your case and assist you as soon as possible.
Best regards, The Nebula Team 🔮
They changed their company name on my bank statement so I wouldn't notice they were still charging me! If I hadn't checked, I would've lost even more money!
Dear user, Hello!
Thank you for your feedback. We understand your concern and sincerely apologize for any confusion. Sometimes, the billing descriptor on bank statements may appear under a different name due to payment processing systems, but we assure you that our company operates transparently.
If you have any concerns about billing or need assistance, please contact us at [email protected], and our support team will be happy to review your case and assist you.
Respectfully, The Nebula Team 🔮
They keep billing me every month without my permission! I contacted support three times, and all I got were generic, automated responses. I had to block my credit card to stop them!
Dear Mary,
Thank you for your feedback. We apologize for the frustration you've experienced. All charges are processed with user consent, and we aim for clear communication. If you've encountered issues, please reach out to us at [email protected], and we will help resolve this promptly.
Best regards,
The Nebula Team 🔮
Even after removing my card, they still managed to charge me! Their entire system is designed to trick people into never-ending payments. I had to report them as fraud to my bank!
Dear Betty,
Thank you for sharing your experience. We're truly sorry for the inconvenience. If you have concerns about charges after removing your card, please reach out to us at [email protected], and we will work with you to resolve this issue.
Best regards,
The Nebula Team 🔮
BEWARE. They charge you for nothing and are very crafty. They charged me 39 euros and i received NOTHING. At no point was i aware of signing up for 39 euros. They will not even have the decency to tell me what i've paid for. AVOID LIKE THE PLAGUE.
Dear Jenny,
Thank you for your feedback. We’re sorry to hear about your experience. All charges are processed after user consent, and we strive to be transparent about our services. Please contact us at [email protected], and we will assist you in resolving this matter.
Best regards,
The Nebula Team 🔮
They charged me after I canceled, ignored my emails, and refused to issue a refund. I feel completely deceived. This is the worst experience I've ever had with an online service!
Dear Sandra,
Thank you for your review. We apologize for the inconvenience you’ve experienced. We understand your frustration, and we’re here to help. If you need assistance with your cancellation or refund, please reach out to [email protected], and we’ll resolve it promptly.
Best regards,
The Nebula Team 🔮
I wish I had read the reviews before signing up! This company preys on people who don't check their bank statements. They charged me $39 every month without my consent, and now they refuse to refund me!
Dear Charlotte,
Thank you for your feedback. We apologize for the experience you’ve had. Our aim is to provide clear terms and ensure our users are fully informed. If you believe there’s been an issue, please contact us at [email protected], and we’ll help you resolve it.
Best regards,
The Nebula Team 🔮
They advertise a cheap trial, then secretly sign you up for a recurring subscription. No refunds, no cancellations, just endless charges! I lost over $300 before I noticed! Do not trust them!
Dear Lisa,
Thank you for your feedback. We’re sorry for the frustration caused by the trial process. Please reach out to us at [email protected], and we will help resolve any issues and address your concerns.
Best regards,
The Nebula Team 🔮
Their cancellation system is broken on purpose! Every time I try, I get an error message, but the billing system works just fine! I lost over $100 before realizing they were never going to let me unsubscribe!
Dear Sarah,
Thank you for sharing your experience. We apologize for any difficulties with the cancellation process. Please contact us at [email protected], and we will assist you in resolving the issue promptly.
Best regards,
The Nebula Team 🔮
I never agreed to a subscription, yet they keep taking money. Support is completely useless, and they don't respond to refund requests. I feel like I've been robbed, and now I have to go through my bank to dispute the charges!
Dear Olivia,
Thank you for your feedback. We understand your frustration and apologize for any confusion. All charges are processed with user consent, and we aim for transparency. Please reach out to us at [email protected], and we’ll assist you in resolving the issue.
Best regards,
The Nebula Team 🔮
They refuse to let you cancel, refuse to refund, and ignore your messages. I had to block my card because there was no other way to stop them from taking my money! This is nothing but an organized scam!
Dear Matthew,
Thank you for sharing your experience. We apologize for the difficulties you’ve encountered with cancellations. Please contact us at [email protected], and we will work with you to resolve the issue.
Best regards,
The Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Freya,
Thank you for sharing your experience. We're truly sorry to hear about the issues you've encountered, and we sincerely apologize for the frustration this has caused. It's never our intention to mislead or inconvenience our users.
If you're still facing any problems or if there's anything we can do to assist you, please reach out to us at [email protected]. Our team is here to help and ensure your concerns are addressed promptly.
Your feedback is very important to us, and we’ll continue working to improve our services.
Best regards,
The Nebula Team 🔮️