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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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Their "trial" is a complete scam! Nowhere does it say you'll be auto-billed $39. I only found out after seeing multiple charges on my bank statement. This company is pure fraud, and they need to be shut down! Trial Scam! No Warning, Just Charges!
They use fake discounts to trick you, then start charging you $39 a month. Canceling is nearly impossible, and they refuse to issue refunds. I had to change my credit card just to stop these unauthorized charges!
Everett, hi there,
Thank you so much for your feedback.
We are sorry that payment problems with our service caused your dissatisfaction.
Please note that the information regarding the subscription fee after the trial period is clearly provided during the trial sign-up process, and we also send additional details via email for your reference. In addition, you can easily find cancellation instructions under the Subscription Terms section in your account settings. If you have already contacted us and did not receive a satisfactory solution, we kindly ask that you reach out again.
Contact us at [email protected] so that we can assist you in resolving the problem by contacting our payment system. We pledge to use every resource at our disposal to help you find a quick solution to the problem.
Best regards, support team.
Even after canceling, they continued charging me for months! Every time I contacted support, I got automated responses saying my request was being "reviewed." Total scam! I had to cancel my card to stop the charges!
Hello Wesley,
Thank you for feedback. We sincerely regret any frustration you've encountered. Please note, cancellation options are available within the app 24/7. Also please note that money withdrawal is not possible after canceling the subscription. We are also always on the side of our users and do everything possible to help them as soon as possible.
If you faced any any issues, our support team is always ready to assist at [email protected]. Please reach out, and we'll do our best to resolve this for you.
Have a good day, Nebula team🔮️
I signed up for a $1 trial, but they charged me $39 without notice. When I tried to cancel, their system kept failing. Now they refuse to give me a refund, and I've lost over $100 before realizing what was happening. This is theft!
Hello Caleb,
Thank you for feedback. We’re sorry for any frustration you’ve experienced. Please note that all payments are initiated with user consent, and subscription details, including future charges, are clearly stated during sign-up. Please note that we are always on the side of our users.
If you faced any issues while canceling, please contact us at [email protected], and we’ll do our best to assist you.
Best regards, Nebula team🔮️
They charged me $39 every month without warning! I never agreed to any subscription. Customer support ignores me, and now I have to fight with my bank to get my money back. This company is a complete scam! Avoid at all costs!
Hello Nathan,
Thank you for feedback. We're sorry for any frustration! Nebula clearly presents subscription details before purchase, and we’re happy to assist with any concerns. Please note that we are always on the side of our users and that all transactions are initiated only by our users and with their consent.
Please contact [email protected] so we can review your case and help resolve this matter.
Best regards, Nebula team🔮️
If you sign up for their trial, expect to lose at least $39 before you realize what's happening! Worst service ever! Not only did they charge me without permission, but they won't respond!
Hello Josephine,
Thank you for feedback. We're sorry for any confusion! Nebula clearly displays subscription details before purchase, and our support team is always available to assist. Please note, that all payments on our platform are initiated solely with the consent of users.
Please reach out to [email protected] — we’d be happy to check your case and help resolve any issues!
Kind regards, Nebula team🔮️
They claim you can cancel anytime, but that's a complete lie! I tried for weeks, and they kept charging me! No refund, no help, no way out. Once they have your payment info, they OWN you!
Hello Marcus,
Thank you for taking the time to share your feedback.
We’re very sorry to hear about your frustrating experience, and we take your concerns seriously. It’s not our intention to cause any inconvenience or confusion, and we deeply regret that you’ve had trouble canceling your subscription.
Please contact us directly at [email protected], and we will work diligently to resolve this issue and assist you with any refund requests or cancellations.
Your feedback is important to us, and we are committed to improving our processes and ensuring that all our users have a clear and positive experience.
Best regards,
The Nebula Team
This should be illegal! They take your money without permission, and their website is full of misleading information!
Hello Abigail,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand your frustration regarding the charges and the information on our website.
We want to assure you that our pricing and subscription details are communicated as clearly as possible during sign-up. You can always cancel your subscription directly through your account settings at any time.
If you believe you have been charged without your permission or if you have further concerns, please contact our support team at [email protected] with your account details.
Kindest regards,Nebula team 🔮
They refuse to let you cancel until they've charged you at least once. By then, it's too late for a refund! I lost over $150 before I noticed their charges. They take your money and disappear!
Dear Dominic hello there!
Thank you for taking the time to share your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced and understand how upsetting it must be to see unexpected charges.
We want to clarify that our billing process is designed to be fully transparent, and you can always cancel your subscription directly through your account settings at any time.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Have a nice day, Nebula team 🔮
I've never felt more scammed in my life. They stole my money, ignored my messages, and kept charging me! They rely on confusion and technical loopholes to keep charging you. A legal scam, nothing more!
Hello dear Scarlett,
Thank you for taking the time to share your feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
We strive for complete transparency in our billing process, and you can always cancel your subscription directly through your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes, Nebula team 🔮
Their "support team" is just automated messages telling you that you won't get a refund. They don't actually help! I canceled, yet they still took money. This company is nothing but a well-disguised scam!
Hello Hugo,
Thank you for taking the time to leave us feedback.
We’re truly sorry to hear about your experience and understand your frustration.
We strive for full transparency in our billing and cancellation processes. Please note that you can cancel your subscription directly in your account settings at any time.
It’s concerning to hear that our support did not meet your expectations.
Our support team is actively working to address these issues, and we want to make sure your concerns are resolved. If you haven’t already, please contact our support team directly at [email protected] with your account details. They will be happy to review your case and help resolve this matter as quickly as possible.
Kindest regards,Nebula team 🔮
They charged me for months before I even noticed. No emails, no reminders, just disappearing money from my account! You think it's just $1, but they'll keep charging you forever. I lost so much money before I realized!
Hello Hannah,
Thank you for your feedback. We understand how frustrating unexpected charges can be. Please note that all subscription details, including renewal terms, are provided at sign-up, and reminders about upcoming charges are sent via email.
We’d be happy to review your case and assist you. Please contact us at [email protected], and our team will look into this further.
Best regards,
Nebula Support Team 🔮
They make canceling impossible on purpose so they can keep taking your money. Their business is built on deception! The worst online scam I've ever experienced. They take your money and vanish!
Hello Elias,
Thank you for sharing your concerns. We’re sorry to hear about your experience and understand how frustrating this situation must be. Please be assured that all subscriptions can be canceled at any time through the platform where they were purchased, such as the App Store or Google Play.
If you're having trouble with cancellation or need assistance, please reach out to us at [email protected], and our team will be happy to help resolve this for you.
Best regards,
Nebula Support Team 🔮
This company is stealing money legally. Their subscription terms are so hidden that you don't realize you're signed up until it's too late!
Hello dear Zoe,
Thank you for feedback. We’re sorry for any confusion regarding our subscription terms. We strive to provide clear details during sign-up. Please contact our support team at [email protected], and we’ll be happy to review your case and assist you further.
Have a good day, Nebula team🔮️
Everything about this company is shady. Their billing, their support, their refund policy—it's all designed to trap you!
Dear Ezra, hello!
We’re sorry that you feel this way. We aim to provide clear billing, dedicated support, and fair policies to ensure a positive experience for our users. All payment details are fully disclosed at the time of purchase, and our support team is always available to assist with any concerns.
If you need help with your account, please contact us at [email protected], and we’ll do our best to assist you.
Best regards,
Nebula Team 🔮
Their website is designed to mislead you! You think you're paying once, but they enroll you in a hidden subscription without telling you!
Dear Sienna, hello!
We’re sorry to hear that you feel misled. Transparency is a priority for us, and all payment details, including subscription terms, are clearly displayed during the sign-up process. Additionally, confirmation emails are sent to ensure users are informed.
If you believe you were charged unexpectedly, please contact us at [email protected], and we will do our best to assist you.
Best wishes,
Nebula Team 🔮
Do NOT use Nebula! They trick you with a cheap offer, then charge your card without permission. I lost $45, and they won't respond!
Dear Lucas, hello!
We understand how concerning unexpected charges can be. Please know that all payments require user authorization, and we provide full details on pricing before any transaction is processed. We are always ready to assist and address any misunderstandings.
Please reach out to [email protected] with your account details so our support team can review your case and offer assistance.
Respectfully,
Nebula Team 🔮
Hidden fees everywhere! Signed up for a €1 report, now I'm being charged €40 monthly! No refund, no help from support. Complete scam!
Dear Nathan, hello!
We regret to hear about your frustration regarding the charges. All pricing and subscription details, including renewals, are clearly stated during the purchase process. Additionally, confirmation emails are sent to ensure full transparency.
If you were unexpectedly charged and need assistance, please contact us at [email protected]. We are happy to review your case and help find a fair resolution.
Best regards,
Nebula Team 🔮
I paid for a reading, never received it, but they charged me anyway. When I asked for a refund, they completely ignored me!
Dear Vincent, hello!
We’re truly sorry to hear that you didn’t receive your reading. That’s not the experience we want for our users. Our team is always available to assist with any missing content, and we never ignore refund requests.
Please reach out to us at [email protected] with your account details so we can look into your case and ensure you receive what you paid for or discuss a possible resolution.
Kindest regards,
Nebula Team 🔮
Fraud! I never signed up for a subscription, yet they charged me $49.99. Customer service is ignoring my emails. Stay away from Nebula!
Dear Elijah,
Thank you so much for your feedback.
It is sad to hear about your negative user experience with our services. We are sorry for the payment troubles that happened.
Based on the information you've provided, it appears that you opted for our upsell offer, which is a one-time purchase and not part of any subscription plan. We make sure that all payment details are clearly presented during each transaction, and no payment is processed without your explicit consent. Our primary goal is to ensure your satisfaction, and we kindly invite you to contact us through our official communication channel for further assistance.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Best wishes, Nebula team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Roman,
Thank you for your feedback. We apologize for the confusion regarding the trial. Our goal is to be transparent with all subscription details. If you’ve encountered any issues, please reach out to us at [email protected], and we’ll help resolve it.
Best regards,
The Nebula Team 🔮