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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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They use fake reviews to cover up their scam! Look at the real complaints—thousands of people being charged without consent!
Scam alert! Thought I was paying €1 for an astrology report, but Nebula sneakily subscribed me to a €39.99/month plan. No clear warning! Avoid at all costs! 🚨
Hello Dylan,
Thank you for feedback. We’re sorry for any confusion regarding the subscription. All pricing details are displayed during the purchase process, and we aim for full transparency.
Please reach out to us at [email protected], and we’ll be happy to assist you with any concerns regarding your subscription.
Best wishes, Nebula team🔮️
If I could give negative stars, I would. This company is designed to trick people into paying for something they don't even want!
Hello Jasper,
Thank you for feedback. We're sorry you feel this way. We strive to provide a transparent and valuable experience for our users.
If you had any issues with billing or the service, please reach out to us at [email protected], and we’ll be happy to assist you.
Have a nice day, Nebula team🔮️
Complete ripoff! I thought I was paying for a single report, but they charged me $45 without consent. Scam!They take your money without permission
Hello Isabella,
Thank you for feedback. We’re sorry for any misunderstanding. Our subscription details are provided during checkout, but we understand that confusion can happen.
Please reach out to us at [email protected], and we’ll gladly review your case and assist you.
Kindest regards, Nebula team🔮️
I canceled, got a confirmation email, yet they still charged me! I reached out to support, but they just kept stalling until I gave up!
Hello Matilda,
Thank you for feedback. We sincerely apologize for any confusion. If you received a cancellation confirmation but were still charged, this should not have happened.
Please reach out to us at [email protected], and we’ll make sure to review your case and assist you as soon as possible.
Kind regards, Nebula team🔮️
They scammed me! €49.99 taken from my account without any confirmation.They keep charging me! I tried everything to cancel, but they won't stop.
Hello dear Mason,
Thank you for feedback. We're sorry to hear about your experience. Our subscription details are clearly stated before purchase, and we ensure that cancellation is always available.
Please contact us at [email protected], and we’ll be happy to assist you with your issue.
Kind regards, Nebula team🔮️
They rely on people forgetting they signed up for a trial, then quietly steal your money every month. No emails, no notifications, just missing money!
Dear Patrick, hello!
Thank you for your feedback! We understand how frustrating unexpected charges can be, and we strive to ensure transparency in all transactions. Our subscription details, including automatic renewal, are clearly outlined during the sign-up process, and users can cancel anytime through their account settings.
If you did not receive a notification or were charged unexpectedly, please contact us at [email protected] with your account details. Our team will review your case and assist you in resolving the issue.
Best regards, The Nebula Team 🔮
It's impossible to remove your payment information from their system. I canceled, but they still took money! Had to cancel my entire card!
Dear Helena, hello!
Thank you for your feedback! We’re sorry to hear about your frustration regarding payment management. Payment details are securely handled by our payment provider, and an active subscription must be canceled before payment methods can be removed.
If you were charged after canceling, please contact us at [email protected] with your cancellation confirmation and account details. Our team will prioritize your request, verify your cancellation status, and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
No trust in Nebula! They refused to refund me even after I showed proof. SCAM! I thought I was paying €1, but my bank statement showed €49.99!
Dear Charlotte, hello!
Thank you for your feedback! We’re sorry for any confusion regarding the charge. The €1 trial includes a subscription, and all details about automatic renewal and future charges are clearly outlined during the sign-up process to ensure transparency.
If you believe you were charged unexpectedly and have already provided proof, please contact us again at [email protected] with your account details. Our team will re-evaluate your case and do our best to assist you.
Best regards, The Nebula Team 🔮
I feel like I was robbed in broad daylight. I never agreed to a recurring charge, yet they kept billing me. This company is pure fraud!
Dear Theodore, hello!
Thank you for your feedback! We’re sorry to hear about your frustration regarding unexpected charges. Our subscription details, including automatic renewal, are clearly outlined during the sign-up process to ensure transparency. We regret any confusion and want to assist you in resolving this matter.
If you believe you were charged without authorization or need help managing your subscription, please contact us at [email protected] with your account details. Our team will carefully review your case and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
Horrible experience! It's all designed to make you pay without realizing it. No transparency! They hide the real cost and make refunds impossible.
Dear Logan, hello!
Thank you for your feedback! We’re sorry to hear that your experience did not meet your expectations. Our goal is to provide full transparency regarding subscription details, pricing, and automatic renewal, which are clearly outlined during the sign-up process.
If you believe you were charged unexpectedly or need assistance with a refund request, please contact us at [email protected] with your account details. Our team will carefully review your case and do our best to assist you.
Best regards, The Nebula Team 🔮
Stealing from people! Their app is designed to confuse you into paying more.They lie to customers! No clear subscription notice, just unexpected charges.
Dear user, hello!
Thank you for your feedback! We’re sorry to hear about your frustration. Our goal is to ensure full transparency regarding subscription details, automatic renewal, and pricing, which are clearly outlined during the sign-up process. We never intend to mislead users, and we regret any confusion you may have experienced.
If you believe you were charged unexpectedly or need assistance managing your subscription, please contact us at [email protected] with your account details. Our team will review your case and work toward a resolution as soon as possible.
Respectfully, The Nebula Team 🔮
They claim you can cancel anytime, but that's a lie! Their system always "fails" when you try to unsubscribe, and their support won't help!
Hello dear Natalie,
Thank you for taking the time to leave us feedback.
We sincerely regret the difficulty you've encountered with canceling your subscription.
Our support team is always available to assist, and we’d love to help resolve this for you as soon as possible.
Please contact us at [email protected], and we’ll make sure to assist you directly.
Best wishes,Nebula team 🔮
This company is the biggest scam, DO NOT SIGN UP! Even for the trial I made this mistake and canceled the same day I signed up and then had a re-cancel again because I got charged 45$ for something I never used. DO N9T GET SUCKED INTO THIS COMPANYS, YOU CANT GET A HOLD OF ANYONE EXCEPT THROUGH EMAIL. No other way to contact. BUYER BEWARE
Dear Tammy, hello there!
We greatly appreciate your time to leave a review.
We're sorry for any frustration you've experienced. Our goal is always to be transparent about our subscription process, and we provide all pricing and cancellation details during sign-up.Please note that you can always cancel your subscription directly in your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
We understand how important it is to have clear communication, and we are continuously working on improving our support experience.
Best regards,Nebula team 🔮
Nothing but a scam! I never got the astrology report, just random charges. This should be illegal! They take your money without any proper warning.
Hello dear Noah,
We greatly appreciate your time to leave a review.
We always strive to provide a transparent service, and all charges are outlined during the sign-up process.
If you did not receive your astrology report, please reach out to our support team at [email protected], and we will be happy to assist you.
We take customer concerns seriously and are always here to help resolve any issues.
Best regards,Nebula team 🔮
If you don't check your bank statements, you won't even notice they're stealing from you every month. They charged me $39 for six months before I caught it!
Hello Julian,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience with the subscription charges. We aim for full transparency, and all pricing details are clearly communicated during sign-up. You can always cancel your subscription directly through your account settings.
Contact us at [email protected] so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Best wishes, Nebula team 🔮
I tried canceling multiple times, but they kept saying I had to do it through my account. The problem? There was no cancellation button anywhere!
Hello Daphne,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you’ve encountered with canceling your subscription. We strive for complete transparency in our service, and we regret that you couldn’t locate the cancellation button in your account settings. Please know that cancellation can always be done directly through your account settings.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Best wishes, Nebula team 🔮
Worst purchase ever! I lost €40 because they don't clearly explain their pricing. They ignore complaints! I sent multiple emails, and they never replied.
Hello dear Lily,
Thank you for taking the time to share your feedback.
We're truly sorry to hear about your experience and understand your frustration. We strive for complete transparency in our billing process, and it's concerning to hear that our communication did not meet your expectations.
Please note that you can cancel your subscription directly through your account settings at any time.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kindest regards,Nebula team 🔮
They trap you! It's almost impossible to cancel before they take more money.Nebula stole from me! I had no idea I was signing up for a subscription.
Hello Ethan!
Thank you for feedback. We’re sorry to hear about your experience. We always provide clear details about subscriptions and before any purchase. Also, cancellation is available for everyone.
Please reach out to [email protected], and we’ll be happy to help!
Kind regards, Nebula team🔮️
Once they get your card details, they will NEVER stop charging you. I canceled, I emailed, I even deleted my account, but they still billed me!
Hello, dear Xavier G,
Thank you for sharing your feedback. We're truly sorry to hear about the issues you've faced. Once a subscription is canceled, you should not be billed again. If this is not the case, we take your concerns seriously and will work to resolve it promptly.
Please reach out to us at [email protected], and our team will investigate your case thoroughly to ensure this issue is addressed.
Best regards,
Nebula Support Team
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Victoria,
Thank you for feedback. We’re sorry to hear about your experience. Our goal is transparency, and all subscription details are provided during the sign-up process.
If you need assistance with your account, please contact us at [email protected], and we’ll be happy to help resolve any concerns.
Best regards, Nebula team🔮️