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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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ASK Nebula Reviews: I signed up once just to try it, and somehow I got billed three times. This is not normal behavior for any app — it's shady and predatory.
There's no way to contact them, no option to stop payments. Unbelievable how they've structured this. It feels like fraud masked as a digital service.
Dear Alice, hello!
Thank you for your feedback. We're truly sorry for the frustration you've experienced—we completely understand how upsetting this must feel.
Our support team is available and ready to help. You can reach us at [email protected], and we’ll assist you in stopping any ongoing charges and reviewing your subscription status.
We’re committed to resolving this for you and restoring your trust.
Kind regards,
Nebula Support Team 🔮
I canceled a week before billing was scheduled, but they still charged me. This company is a complete joke and doesn't care at all about doing the right thing.
Dear Sophie, hello!
Thank you for sharing your experience, and we’re truly sorry to hear that you were charged despite canceling in advance.
This shouldn’t have happened, and we’d like to investigate what went wrong. Please reach out to us at [email protected] with any details you can provide—we’re committed to resolving this for you and making things right.
Kind regards,
Nebula Support Team 🔮
Nebula Feedback: Billing starts before your free trial even ends, and no one notifies you. You find out only after money is gone. It's sneaky and completely unethical.
Hello Isaac!
Thank you for feedback. We’re sorry for the frustration this caused. Our goal is always transparency—trial and billing details are shared during sign-up and in your confirmation email. Also all transactions are initiated exclusively with the consent of the user and a reminder is sent in advance about each coming transaction.
If you need help reviewing your case or canceling, please contact us at [email protected].
Kind regards, Nebula team🔮️
On April 17,2025 I clicked a link advertising a $1 horoscope report and paid $1 from my PayPal Balance account (see attached. Jpg): appnebula flow, subscription 30 days, credits accumulate (whatever that means), Transaction ID 2MH*******SV*******K / Invoice ID *******757. Be advised that I have never heard from Nebula since April 17, never received that horoscope, never downloaded or used their app, never used their website services (chats, readings, etc.), never been warned of a trial period. It was simply a one-time horoscope of $1 which I deliberately chose to pay with PayPal rather than a credit card to avoid fraudulent charges, or so I thought.
On the evening of May 10,2025, therefore less than 30-day expiration trial period according to Nebula refund policy, which I read "after the fact" so to say, PayPal emailed me that an "authorized" payment of $33.75 was made to Nebula (see attached. Jpg), Transaction ID *******AP*******/ Invoice ID *******516. I immediately emailed both PayPal and Nebula support from within my PayPal account. A certain Jason from Nebula responded (I have his emails) making me an "exceptional" offer of 300 credits which doesn't work for me, I said firstly because I have never signed for any subscription, secondly I will never get on that deceitful website. I need my hard-earned money back not credits. I mean even if I had signed for a subscription, I never got anything from them so what am I paying for $33.75?!
In summation, Nebula horoscope or psychic app is a rip-off and a shady business registered in Nicosia, Cyprus (appnebula.co website, © Spiritual Nebula Limited, 62 Athalassas Avenue, Mezzanine Floor, Strovolos, 2012 Nicosia, Cyprus), so they are not US business. Therefore, I believe that all of US who have been charged fraudulently for Nebula subscription should file a complaint for Nebula app internet scam with the Federal Trade Commission., econsumer.gov, International Consumer Protection and Enforcement Network (ICPEN), FBI Internet Crime Complaint Center (IC3) at ic3.gov.
I'd appreciate any ideas and feedback at *******@gamil.com
Dear Cornelia, hello!
Thank you for your detailed message. We truly regret that your experience with Nebula has led to such frustration and mistrust.
We understand how upsetting it is to be charged for a service you didn’t intend to subscribe to — especially when you never received the promised report or used the app. It’s clear from your description that you feel misled, and we sincerely apologize for the confusion around our trial offer and subscription model.
While we do offer digital services that are subscription-based, your case shows that the expectations and the actual experience did not align, which is not acceptable. If our previous offer of credits was not helpful to you, we strongly encourage you to reach out again to [email protected] with a reference to your Transaction and Invoice IDs, reiterating your request for a monetary refund.
We take this feedback seriously and are actively reviewing how our offers are presented to avoid such misunderstandings in the future. Your voice is important, and we do want to resolve this.
Kind regards,
The Nebula Team 🔮
Nebula Feedback: They locked me into billing without consent, and now they won't respond or let me cancel. I've never experienced such blatant disregard for users.
Dear Caleb,
Thank you for your feedback. We’re very sorry to hear about your experience and truly understand your frustration. Please know that all subscriptions on Nebula are activated by users with their consent and confirmation.
If you’ve experienced any issues with cancellation or billing, we want to help resolve them right away. Kindly reach out to us at [email protected], and our team will personally review your case and assist you.
Your satisfaction matters to us, and we’re here to support you.
Best regards,
Nebula Support Team 🔮
Customer support is just auto-replies and copy-paste messages. I never spoke to a real person. No resolution, just silence and fake concern. Absolutely useless.
Dear Freya,
Thank you for sharing your experience. We sincerely apologize that you felt unsupported and unheard—this is not the experience we want for any of our users. While we sometimes use automated responses for efficiency, our support team is made up of real people who are here to help.
We’d love the opportunity to make things right. Please email us at [email protected] with your case details, and one of our agents will personally take care of it.
We appreciate your feedback and are committed to improving.
Warm regards,
Nebula Support Team 🔮
Nebula Experience: Support didn't even try to understand my issue. They read nothing and just closed my ticket immediately. It's insulting and incredibly unhelpful.
Dear Mason, hello!
Thank you for your honest feedback, and we sincerely apologize for the way your support experience was handled. It’s deeply disappointing to hear that your concerns weren’t properly acknowledged — that’s not the standard we aim for.
Please give us another chance to assist you. If you reach out to [email protected], we’ll make sure your issue is reviewed thoroughly and respectfully this time.
Respectfully,
Nebula team 🔮
If I could give them ZERO stars, I would. 1 Star is a bit generous for what my experience was.
Billing Issues:
Unauthorized Charges: I was charged for subscriptions or services that I didn't explicitly agree to or was unaware I had signed up for.
Hidden Subscriptions: I was led to believe they were making a one-time purchase, but I was subsequently enrolled in recurring subscriptions without clear notification.
Difficult Cancellation Process: I experienced difficulty canceling subscriptions. There is no clear option to cancel within the app. The cancellation process is unreliable. I had to write them an email because it is impossible to opt out or cancel.
Dear user, hello!
Thank you for sharing your experience, and we’re truly sorry for the frustration this situation caused.
We understand how upsetting unexpected charges and unclear subscription terms can be. Transparency and user control are priorities for us, and it’s clear we’ve fallen short here. We're currently working to improve both the clarity of our subscription flow and the ease of cancellation.
If your issue hasn’t yet been resolved, please contact us at [email protected] — we’ll prioritize your case and ensure it's handled properly.
Kind regards,
Nebula team 🔮
You'll get charged without knowing, and once you notice, it's too late. They don't refund — ever.
Dear Lily, hello!
Thank you for sharing your experience. We’re truly sorry to hear that you were charged unexpectedly and felt unsupported afterward.
All payments on our platform require user confirmation, and details about trial periods and renewals are shown before purchase. That said, if you feel the charge was made in error, we’d be happy to review your case.
Please contact us at [email protected]—we’re here to help and will do our best to find a solution.
Kind regards,
Nebula Support Team 🔮
ASK Nebula Reviews: I never gave consent for recurring charges. They took my money and ran. Shady and dishonest.
Dear Matthew, hello!
Thank you for your feedback. We’re truly sorry to hear about your experience and understand how upsetting unauthorized charges can feel.
Please note that subscriptions on our platform require user confirmation during the sign-up process, and all billing terms are displayed before payment. That said, we take your concern very seriously and would like to investigate this further.
Kindly reach out to us at [email protected], and our support team will review your case and ensure it’s resolved promptly.
Best regards,
Nebula Support Team 🔮
There's absolutely no way to cancel through the app, and the links on their website lead nowhere. When you reach out for help, they just blame the user instead of taking responsibility. Completely unprofessional.
Dear Ella, hello!
Thank you for sharing your feedback. We’re truly sorry for the trouble you've had trying to cancel and the frustration it caused.
Please note that subscriptions must be managed through the platform where they were purchased (App Store, Google Play, or our website). If you're having issues with cancellation links or received unhelpful replies, that’s not the experience we aim to provide—and we sincerely apologize.
Our team would be happy to guide you step by step and make sure everything is properly resolved. Please contact us at [email protected] so we can assist you directly.
Kind regards,
Nebula Support Team 🔮
Nebula Feedback: It's beyond frustrating to be charged repeatedly for something I never used and couldn't cancel.
Hello Daniel!
Thank you for feedback. We’re really sorry to hear about your experience. Our goal is always to provide clear information and an easy cancellation process.
If you weren’t able to cancel or were charged unexpectedly, please contact us at [email protected] so we can look into this and make it right.
Kind regards, Nebula Team🔮️
ASK Nebula Reviews: You won't even know you're subscribed until money disappears. No reminders, no option to cancel in-app.
Hello Alexander!
Thank you for feedback. We're sorry for the confusion and frustration you've experienced. Our subscription details are presented before confirmation, and cancellations can be managed through your account. Please also note that our users receive appropriate reminders.
If you're having trouble, please contact us at [email protected] — we're here to help and resolve this for you.
Warm regards, Nebula Team🔮️
Nebula Reviews: These hidden charges are criminal. I never saw a subscription screen or got a notice, yet they charged me monthly.
Hello Benjamin!
Thank you for feedback. We're truly sorry to hear about your experience. Our goal is full transparency, and subscription details, including trial terms and cancellation instructions, are always shared before any payment is processed.
If you didn’t intend to subscribe or weren’t aware of the charge, please reach out to us at [email protected] so we can investigate and assist you directly.
Best regards, Nebula Team🔮️
Nebula Experience: They said I wasn't eligible for a refund, even though I never got any service. What a terrible policy.
Hello Liam,
Thank you for sharing your experience. We're truly sorry to hear about the frustration you've faced, and we apologize for any inconvenience caused. It’s never our intention to leave any of our users dissatisfied.
If you’ve had trouble receiving the service you expected, please contact us directly at [email protected]. We want to ensure that your concerns are addressed and, if possible, assist with a resolution to the issue.
We truly value your feedback and are committed to improving your experience with us.
Best regards,
The Nebula Team 🔮
Nebula Experience: I regret ever downloading this. The subscription model is built to trick and trap. Even after proving I canceled before the renewal, they wouldn't issue a refund. Total robbery.
Hello Hunter M.,
Thank you for sharing your experience. We’re truly sorry to hear about your frustration and regret, and we understand how upsetting this situation must feel.
At Nebula, we aim to be transparent with all subscription terms, and cancellations before renewal should prevent any charges. If you’ve already provided proof of cancellation and haven’t received proper support, please reach out to us again at [email protected]. We’ll personally review your case and do our best to find a fair resolution.
Kind regards,
Nebula Support Team 🔮
Nebula Experience: They lure you in with a low price, then quietly enroll you in an expensive subscription. Nothing about this is transparent or fair.
Hi Dominic,
Thank you for sharing your experience, and we sincerely apologize for the trouble this has caused. It’s important to us that our users have clear and transparent experiences with Nebula, and we deeply regret that this wasn’t the case for you.
We have a dedicated team of skilled psychics and developers working hard every day to bring you the best experience. To support their efforts, Nebula offers a paid subscription that gives you an ad-free experience. However, we also provide plenty of free, personalized content that you can enjoy without subscribing. We want to make sure you get the most out of the app, no matter which option you choose!
We would appreciate the opportunity to investigate this further and resolve any issues you’ve faced with hidden charges or subscription enrollment. Please reach out to us directly at [email protected], and we will do our best to correct the situation.
Thank you for bringing this to our attention, and we’re sorry for any frustration you’ve experienced. We value your feedback and hope to improve your experience moving forward.
Nebula Support Team 🔮
Cancelled on day 5 of trial, still charged $39. No email, no warning, no help from support. I'm now disputing the charges with my bank.
Hi there, Elijah,
Thank you for reaching out and letting us know about the issue you're facing. We sincerely apologize for the inconvenience and frustration this has caused. It's never our intention to create a negative experience, and we understand your concern about being charged during the trial period after cancellation.
To help us resolve this for you, please get in touch with our support team directly at [email protected]. We will prioritize your case and work to provide a solution as quickly as possible. If we made an error, we’ll gladly address it and ensure that you are refunded.
Again, we apologize for the trouble caused and thank you for your patience while we work on a resolution.
Nebula Support Team 🔮
My Nebula Experience was nothing but billing issues and no help. Even after closing my account, they charged me again the next cycle.
Dear Mila, hello!
Thank you for sharing your feedback. We’re truly sorry for the ongoing billing issues you’ve faced. Please reach out to us at [email protected] — we’ll review your case urgently and work to resolve this for you.
Best regards,
The Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Anthony, hello!
Thank you for your feedback. We're truly sorry to hear about your experience and understand how concerning multiple charges can be.
Please note that all subscriptions and payments on our platform require explicit user confirmation before being processed. If you believe something went wrong, we’d be glad to investigate and assist.
Kindly reach out to us at [email protected]—our team will review your case thoroughly and work to resolve it as quickly as possible.
Kind regards,
Nebula Support Team 🔮