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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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Subscription terms are hidden, canceling is difficult, and they take money without warning. No one answers support tickets.
They have no transparency. I thought I was paying $1, but suddenly, my bank account was charged $45. Customer service is useless.
Hello dear Mia,
Thank you for sharing your experience, and we truly apologize for the frustration you've faced. We understand how concerning unexpected charges can be, and we're sorry to hear about the lack of transparency you’ve experienced.
Please know that we take these matters seriously. If you need assistance with canceling the subscription or addressing the charges, don't hesitate to contact us directly at [email protected]. We're here to help and will do everything we can to resolve this issue promptly.
Thank you for your understanding, and we hope to assist you in resolving this situation as quickly as possible.
Best regards,
Nebula Support Team
My partner has struggled for months to end his astrology app subscription, got no response, and the only way he could think of was to cancel his credit card. I hope there is a special hell for anyone involved in this SCAM!
Hello dear User,
Thank you for sharing your feedback, and we sincerely apologize for the inconvenience and frustration your partner has experienced. We understand how upsetting it can be when you're unable to manage or cancel a subscription easily.
Please know that we do not want you or your partner to feel trapped, and we’re here to help resolve any issues. If you need assistance with canceling or managing your subscription, please reach out to us at [email protected], and we'll be more than happy to assist you.
Best regards,
Nebula Support Team
Do not trust their "one-time" purchase. It's actually a hidden subscription, and you'll be charged every month without consent.
Hello dear Ava,
Thank you for sharing your experience, and we truly apologize for the frustration you've faced. We understand how disappointing it can be to feel tricked into a recurring subscription when you were expecting a one-time purchase.
Please know that our team is committed to resolving any issues and assisting you in managing your subscription. If you need any help or would like to discuss this further, feel free to contact us directly at [email protected]. We’re here to help!
Best regards,
Nebula Support Team
If you think you're paying for a one-time report, think again. They trap you in a subscription and take money without warning.
Hello dear Alexander,
Thank you for sharing your experience, and we deeply apologize for the inconvenience you've encountered. We understand how frustrating it can be when unexpected charges occur, especially when you believed you were paying for a one-time report.
We want to assure you that our team is always available to assist you in managing your subscription and resolving any concerns. If you need further help or wish to request a refund, please don't hesitate to reach out to us directly at [email protected]. We are here to help!
Best regards,
Nebula Support Team
You sign up for a simple astrology reading, and before you know it, they start withdrawing money from your account. Canceling is impossible.
Dear Benjamin,
Thank you for feedback. We’re sorry for any confusion. All purchases details, including auto-renewal, are clearly stated before purchase.
Additionally, cancelation is always available through our platform, and our support team is available 24/7 to assist with any concerns. Please reach out to [email protected], and we will be happy to help.
Best regards, Nebula Team 🔮
How is this company allowed to operate? They steal from customers by hiding their subscription terms and refusing refunds. I lost $39 for nothing.
Dear Amelia,
Thank you for feedback. We're sorry to hear about your experience. Please know that all subscription details are clearly stated before purchase, and charges are only made with user consent.
Our support team is available 24/7 to assist with any concerns, including cancellations or refunds where applicable. Please reach out to [email protected], and we’ll be happy to investigate your issue.
Best regards, Nebula Team 🔮
Paid $1 for a horoscope, then they took $49.99 a month later. No way to cancel, and support ignores all messages. Scam service.
Dear Grace,
Thank you for reply. We sincerely regret any frustration you've faced. Please note that our support team is available 24/7 and always on users side. Please be assured that all charges are made with user consent, and there are no hidden fees.
If you need assistance with cancellation or any other concerns, please reach out to [email protected], and we’ll do our best to help.
Best regards, Nebula Team 🔮
I regret ever signing up for this service. I canceled immediately, but they still charged me. Now they won't even respond to my emails. Total scam.
Dear Christopher,
Thank you for feedback.
We sincerely apologize for the inconvenience you've faced. It’s important to us that our customers are treated fairly.
Also please note that after canceling the subscription, withdrawals may not be possible.
Please contact us directly at [email protected] so we can investigate and help resolve this issue. We are committed to ensuring your satisfaction.
Best regards, Nebula Team 🔮
This company's refund policy is a joke. Even when you cancel before the renewal date, they still take your money and refuse to give it back.
Dear Isabella,
Thank you for your feedback!
We sincerely apologize for the inconvenience you have experienced.
It is very important to us that our customers are treated fairly. Please note that once a subscription is canceled, further withdrawals may not be possible.
We kindly ask that you contact us directly at [email protected] so we can investigate and work towards resolving this issue. Your satisfaction is our top priority.
Best regards,The Nebula Team 🔮
Paid for an astrology report but never received it. Instead, they charged me $40 the next week. No refunds, no way to cancel. Fraud!
Dear Lucas, hello!
Thank you for feedback. We're sorry to hear about your experience.
This is certainly not the service we aim to provide. Please note that all payments are made only with the consent of users. Also, the order could accidentally end up in your spam folder, please check your spam folder just in case.
Please contact us at [email protected] with more details, and we'll assist you in resolving the situation.
Your feedback is important to us, and we are committed to making things right.
Kindest regards, Nebula Team🔮️
I canceled my subscription, yet they kept charging me. Customer support is useless. The only way to stop this was blocking my card.
Hello Zoey,
Thank you for your feedback, and we’re truly sorry for any confusion or frustration you’ve experienced.
We understand how unexpected charges can be concerning, and we want to assure you that we strive to make our processes transparent and clear.
Since your account was canceled, this should not have happened, and we are here to help investigate the matter further.
Please feel free to contact us at [email protected], and we will work with you to resolve this situation promptly.
Best regards,Nebula team 🔮
I only wanted a one-time horoscope report, but I ended up with recurring $39 charges. They never told me about any subscription. Pure deception.
Dear Matthew, hello!
Thank you for feedback.
We’re really sorry for any confusion you’ve experienced.
All payments made are with user consent. And we strive to be transparent about our subscription process, you are notified before initiating a subscription on this.
If you need assistance with canceling or have questions, please reach out to [email protected], and we’ll help resolve the issue as quickly as possible.
Best regards, Nebula Team🔮
Charged €50 without my consent. The site is designed to mislead customers. Never trust this company.Avoid Nebula at all costs
Dear Xavier, hello there!
Thank you for sharing your feedback.
We sincerely apologize for any confusion caused.
We strive to be transparent with our users, and the details regarding the subscription and its renewal costs are provided during the sign-up process and followed up with an email notification. We regret that this information wasn't clear enough.
Contact us at [email protected] so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Respectfully, Nebula team 🔮
Their business is built on tricking people. They pretend it's a cheap trial, then secretly charge you every month. They won't even let you remove your card!
Dear Charlotte,
Thank you for reaching out and sharing your feedback with us. I sincerely apologize for any inconvenience this situation may have caused.
Regarding your concern, we would like to note that all the necessary information about the payer has been provided during the usage process and in our emails.
Please contact us at [email protected], and we’ll gladly assist you.
Best regards, Nebula team 🔮
I tried canceling, but their website conveniently had "errors" every time. A week later, I was charged again. I had to block my card to stop them.
Dear William,
Thank you for your feedback.
We’re truly sorry to hear about the difficulties you experienced while trying to cancel your subscription and the subsequent charges.
We understand how frustrating this situation must have been, and we apologize for any inconvenience caused.
We kindly ask that you contact us at [email protected] with your account details so we can investigate and ensure your cancellation is processed properly.
We appreciate your patience and value your feedback as it helps us improve our services.
Best regards,The Nebula Support Team🔮
Paid $1 for a horoscope, then saw a $45 charge. Support is silent, and canceling only works through my bank. Feels like a scam.
Dear Daisy,
Thank you for feedback.
We apologize for any inconvenience caused.
The $1 offer was part of a subscription plan, and the terms of the renewal and subscription were clearly outlined during the purchase process.We’re sorry for any inconvenience this has caused.
Our support team strives to assist every customer as quickly as possible, and we regret any inconvenience this has caused you.
Please reach out to us again at [email protected], including your account details, so we can prioritize your request and resolve this issue as soon as possible.
We appreciate your patience and look forward to assisting you.
Kind regards, Nebula team 🔮
Nowhere did they say it was a subscription. They charged me without notice, and support ignores all my messages. Had to cancel my card.
Dear Austin, hello!
We greatly appreciate your time to leave a review!
We’re sorry to hear that you feel this way. Our goal is to provide a transparent experience, and we strive to ensure that all subscription details are clearly stated during the sign-up process. We also review all refund requests carefully and handle them in accordance with our policies.
If you haven’t received a response yet or need further assistance, please contact us at [email protected] with your account details. Our support team will be happy to look into your case and assist you.
Best regards, Nebula team 🔮
They withdrew €39 from my account without my authorization. When I contacted support, they refused to refund me and just kept sending generic replies.
Hello dear Emma,
Thank you for sharing your experience, and we deeply apologize for the situation you’ve encountered. We completely understand your frustration with the unexpected charge and lack of satisfactory support, and we truly regret that you had to deal with this.
Please be assured that our team is committed to resolving these kinds of issues, and we take all concerns seriously. If you haven't already, kindly reach out to us directly at [email protected], and we will do our best to assist you and find a solution.
We appreciate your patience and understanding as we work to make this right.
Best regards,
Nebula Support Team
If you sign up, expect to lose money. They make it impossible to cancel, ignire refund requests, and keep charging you under different names.
Dear Daniel, hello!
We’re sorry to hear about your experience. Our goal is to provide a transparent service, and all subscription details, including automatic renewal and cancellation options, are clearly outlined during the sign-up process. You can always manage or cancel your subscription through your account settings.
If you’re facing difficulties with cancellation or have not received a response regarding a refund request, please reach out to us at [email protected] with your account details. We’ll be happy to assist you and ensure your issue is resolved.
Best regards, Nebula team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ryder,
Thank you for sharing your feedback with us. We’re sorry for any confusion you experienced. When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This information was clearly displayed before completing the purchase. Additionally, you should have received an email with a reminder about the trial's end, as well as a link to your report and account credentials.
We understand your frustration and are here to assist you. We kindly ask you to provide us with more information about your problem at [email protected], so our support agents could provide you with the solution of the problem much more faster. We appreciate your understanding and are here to help resolve any concerns.
Best regards,
Nebula Team 🔮