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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
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Even after canceling, they kept charging me. It's like they don't care. Had to block my card. Stay far away from this scam.
You don't realize you're subscribed until money disappears from your account. No emails, no reminders—just charges. Support is useless.
Dear Miles, hello!
We’re sorry to hear about your experience and understand your frustration. Our subscription details, including automatic renewal, are displayed during sign-up, and a confirmation email is typically sent upon activation. We regret if you did not receive any notifications.
Please reach out to us at [email protected] with your account details, and our support team will review your case and assist you as soon as possible.
We appreciate your feedback and look forward to helping you.
Best regards, Nebula team 🔮
They make it impossible to cancel. You try, but their site always has "technical issues." Meanwhile, they keep charging you.
Dear Chloe,
Thank you for feedback. We apologize for any confusion.
Please note that all charges are processed with user consent. Also note that you can always cancel your subscription on our platforms. We understand your frustration, and we’re here to assist.
For cancellation or any further help, kindly contact us at [email protected]. We're happy to guide you through the process.
Best regards, Nebula Team 🔮
They use misleading advertising to make you think you're paying for a one-time service, but in reality, they trap you in an expensive subscription.
Dear Joseph,
Thank you for feedback. We’re sorry for any confusion. At Nebula, we prioritize transparency, and all needed details are provided upfront. Also please note that payments cannot be made after the subscription is cancelled and all payments are initiated with the consent of our users.
We see that you've reached out to our support team, and we are assisting you with this matter. Please contact us at [email protected] for further help.
Best regards, Nebula Team 🔮
Paid for a report, but they never delivered it. Instead, they charged my card without my consent. No refunds, no way to contact support.
Dear Easton,
Thank you for feedback. We’re truly sorry for your experience. Our goal is always to provide transparent and reliable service.
Our support team is available 24/7 at [email protected], and we encourage you to reach out so we can assist with your concern and ensure you receive the service you paid for.
Best regards, Nebula Team 🔮
It's been two months since I canceled, but they're STILL taking money from my account! How is this even legal? I had to block my card.
Dear Abigail,
Thank you for feedback. We sincerely regret any inconvenience you've experienced. Once a subscription is canceled, no further charges should occur.
Please contact our support team at [email protected], available 24/7, so we can investigate and assist you in resolving this matter as soon as possible.
Best regards, Nebula Team 🔮
This is a classic scam. They take money monthly without warning, and canceling requires jumping through hoops. Never again.
Dear Eliza,
Thank you for feedback. We’re sorry for any confusion. All pricing and renewal details are displayed before purchase, and cancellation is always available.
Our support team is ready to assist you 24/7 at [email protected]—please reach out, and we’ll gladly help resolve this.
Best regards, Nebula Team 🔮
If I could give negative stars, I would. Their entire business model is designed to steal money through hidden charges and false advertising.
Dear Henry,
Thank you for feedback. We’re sorry to hear about your experience. Our subscription details are always provided upfront before any purchase. Also all purchases are initiated solely with the consent of the user.
If there has been any misunderstanding, our support team is available 24/7 at [email protected] to assist you. Please reach out, and we’ll be happy to help.
Best regards, Nebula Team 🔮
I thought I was paying for a single astrology report, but they signed me up for a subscription. They charged me $40, and support is useless.
Dear Levi,
Thank you for feedback. We apologize for any confusion. All details about our pricing and renewal terms are provided at the time of purchase.
Our support team is available 24/7 at [email protected], and we encourage you to reach out so we can assist you with your concern.
Best regards, Nebula Team 🔮
The only way to stop them from stealing your money is to cancel your card. They make it impossible to remove your payment details from their system.
Dear Evelyn,
Thank you for feedback. We sincerely apologize for the inconvenience you've experienced. We always strive to protect our users' experience and understand how frustrating this situation is. Please note that all purchases are initiated only with user consent.
Our support service is available 24/7 to assist with any cancellation requests, and we encourage you to reach out directly at [email protected] so we can help resolve this matter.
Best regards, Nebula Team 🔮
The most misleading subscription system I've seen. They take your money without permission, and canceling is almost impossible.
Dear Camila,
Thank you for feedback. We're sorry for any confusion. Our subscription details are clearly stated before purchase, and cancellation is always available.
Our support team is here 24/7 to assist you — please reach out to [email protected], and we'll gladly help resolve this.
All the best, Nebula Team🔮
Subscription starts automatically, and they keep charging you. No warning, no reminders. Customer support ignores everything.
Dear Sebastian,
Thank you for feedback. We're sorry for any frustration. Our subscription terms are always stated upfront and the money wasn't written off without the user's consen. Also, our support team is available 24/7 to assist with cancellations or concerns.
Please contact us at [email protected], and we’ll be happy to help resolve this for you.
All the best, Nebula Team🔮
They charged me under a different company name after I unsubscribed. That's deliberate fraud. Had to dispute it with my bank.
Dear Alexander,
Thank you for feedback. We're sorry for any confusion. All charges are processed transparently, and our support team is always available to assist with any concerns and always on users side.
Please reach out to [email protected], and we’ll gladly review your case to ensure a resolution.
All the best, Nebula Team🔮
I had to report this company to my bank because they kept charging me even after I canceled. This is a textbook example of fraud.
Dear Grace,
Thank you for feedback. We're sorry to hear about your experience. Our subscription can be canceled anytime, and unauthorized charges are not possible.
Please reach out to our 24/7 support team at [email protected], and we’ll be happy to assist you in resolving this matter.
All the best, Nebula Team🔮
This is fraud. You pay €1, then they take €49.99. The site gives errors when trying to cancel. No refunds, no help from support.
Dear Freya,
Thank you for feedback.We're sorry for any frustration you've experienced. Please note, that all purchases are initiated with user consent and cancellation is always available. Also please note, that we are always on the side of our users.
If you encountered any issues, please contact our 24/7 support team at [email protected], and we'll be happy to assist you.
All the best, Nebula Team🔮
This company keeps changing its name to avoid bad reviews, but the scam stays the same. Hidden charges, fake trials, and no refunds.
Hello Samuel,
Thank you for your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating it can be to deal with unexpected charges, and we sincerely apologize for the inconvenience caused.
To clarify, when purchasing our astrology report, the subscription renewal is clearly mentioned in the terms and conditions on the sales page. After your purchase, we also send you an email with information about your trial period, including a notification of the upcoming subscription renewal, and a link to manage your subscription.
Solution of our users' problems is the divine purpose of our team, so you can be sure that you will get a rapid solution of your problem there, please just contact our support service at [email protected].
Please don’t hesitate to reach out to us if you need further assistance.
Best regards,
Nebula team 🔮
Money was taken without notice, and canceling is impossible. Had to file a dispute with my bank to get my money back. Avoid at all costs.
Hello Owen,
Thank you for sharing your experience, and we sincerely apologize for the frustration this has caused. We understand that unexpected charges can be concerning, and we’re sorry you’ve had difficulty with the cancellation process.
To clarify, when purchasing our astrology report, there is an automatic subscription renewal that is clearly mentioned in the terms of service, which can be found on the sales page. Additionally, we send an email confirmation after the purchase, outlining the subscription and the trial end date, which includes a link to manage your account and subscription.
Contact us at [email protected] so we can assist you in resolving the problem by logging into our payment system. We pledge to make use of all of the tools at our disposal to help you quickly find a fix for the problem.
We appreciate your feedback and are here to assist in resolving any concerns you may have.
Best regards,
Nebula team 🔮
I tried reaching out to their support multiple times, and they never responded. Meanwhile, they continue to take money from my account every month.
Nebula welcomes you, dear Lily!
Thank you for taking the time to leave us a review! It’s very important for us as it helps us to improve in order to provide you with more high-quality service!
Please accept our apologies for the troubles with payments that you had.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder. Our emails could have occasionally got there. If you didn’t find them - please repeat your request on [email protected], and we will check it ASAP.
Kind regards, Nebula team 🔮
Paid $1 for a report, then a week later, they charged me $50. The website hides the subscription details, and no one will help you get a refund.
Dear Joshua,
Thank you for taking the time to leave us feedback.
We understand your concern, and we’d like to clarify the charge. The $49.99 payment you mentioned is most likely for an optional one-time offer presented during the test process, not a recurring subscription fee. These offers are clearly detailed before confirmation, and users must agree to the purchase before being charged.
Please contact our support department at [email protected] and tell them more information about the problem, our support team strive to help you and let your enjoy our service.
Best regards,
Nebula Team 🔮
Their so-called "trial" is just a trap. They get your payment info and then start taking money every month. No warnings, no receipts, no refunds.
Hello Jacob,
Thank you for sharing your feedback with us. We’re sorry for any confusion you experienced. When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This should have been clearly visible before you completed the purchase. Additionally, you should have received an email notification about the trial’s end, along with a reminder of the subscription renewal. The email would also contain the link to your ordered report and your account credentials.
We understand your frustration and are here to help. You can be sure that our support team will do their best in order to help you, so please tell us more information about your issue at [email protected]. We appreciate your understanding and look forward to resolving this matter for you.
Best regards,
Nebula Team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Skye!
We greatly appreciate your time to leave a review.
We're sorry for any inconvenience. Please note that once a subscription is canceled, no further charges should occur.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Respectfully, Nebula team 🔮