On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Customer service ignores refund requests. Avoid at all costs!I signed up for a $1 report. Next thing I know, they took €49.99!
This is not just bad business—this is a scam. They make it seem like you're making a one-time payment, then secretly charge you every month.
Dear Joshua,
Thank you for feedback. We’re sorry for any misunderstanding. All subscription details, including recurring charges, are clearly outlined before payment.
Please contact [email protected], and our team will be happy to assist you with any concerns regarding your charges.
Wishing you the very best, Nebula team🔮️
$1 for a report, then suddenly I'm being charged $39 every month?! I thought I was paying for a one-time service. Instead, I got scammed!
Dear Skye,
Thank you for feedback. We’re sorry for any confusion. All subscription details, including recurring charges, are clearly stated before payment. We’re committed to transparency and assisting our users.
Please reach out to [email protected], and we’ll be happy to review your case and assist you further.
Kindest regards, Nebula Team🔮️
I only found out I was subscribed when I noticed $39 missing from my account. They never notified me, and they refuse to refund me.
Dear Scarlett, hello!
We understand how frustrating unexpected charges can be, and we regret any confusion regarding the subscription. All details, including automatic renewal, are clearly stated during the sign-up process, and users receive confirmation emails upon subscribing.
If you need assistance reviewing your charges or managing your subscription, please contact us at [email protected] with your account details. Our team will carefully review your case and do our best to assist you.
Warm regards, Nebula team 🔮
Their so-called "support" is a joke. They just send generic responses and refuse to issue refunds, even when they know they're in the wrong.
Dear Andrew, hello!
We’re sorry to hear that you feel this way. Our support team is dedicated to assisting users, and we strive to provide helpful and personalized responses. Refund requests are reviewed according to our policy, but we always aim to resolve concerns fairly.
If you believe your case was not handled properly, please contact us again at [email protected] with your account details. We’ll make sure to review your request thoroughly.
Best regards, Nebula team 🔮
I tried to cancel my subscription, but it's impossible to find where to do it. Meanwhile, they keep charging my card. The only solution was blocking them entirely.
Dear Miles, hello!
We’re sorry to hear that you had difficulty canceling your subscription. Our goal is to make the process as straightforward as possible, and you should be able to cancel anytime through your account settings.
If you were unable to locate the cancellation option or need further assistance, please contact us at [email protected] with your account details. Our team will review your case and ensure this is resolved as soon as possible.
Warm regards, Nebula team 🔮
No way to cancel, no response from support, and hidden charges. They trick you into thinking it's a one-time payment, then charge you monthly. Do not trust them!
Dear Chloe, hello!
We’re sorry to hear about your frustration. Our subscription details, including automatic renewal, are clearly stated during the sign-up process to ensure transparency. We regret if this was unclear and want to assist you.
You can cancel your subscription anytime through your account settings. If you haven’t received a response from support or need further assistance, please contact us at [email protected] with your account details. We’ll review your case and help resolve the issue as soon as possible.
Best regards, Nebula team 🔮
I tried to cancel, but every time I went to their website, there was a "technical error." Then I got charged again. They make canceling impossible.
Dear Ella,
Thank you for feedback. We’re sorry for any difficulties you experienced while canceling. Our cancellation process is designed to be straightforward. Also note that this cancellation feature is available to our users on a permanent basis.
Please reach out to [email protected] so we can assist you and resolve this matter as soon as possible.
Kindest regards, Nebula team🔮️
I only found out I was subscribed when I saw multiple $45 charges. I never agreed to this, and support refuses to help. This company is fraudulent!
Dear Easton,
Thank you for feedback. We're sorry for any confusion. Our billing terms are clearly stated before purchase, and we’re happy to assist with any concerns.
Please reach out to [email protected] so we can review your case and provide the necessary support. We’re here to help!
Have a good day, Nebula team🔮️
This company preys on people who don't check their bank statements. If I hadn't checked mine, they would've kept taking my money indefinitely.
Hello dear Jack,
Thank you for feedback.
We apologize for the inconvenience you’ve experienced.
Please be assured that all payments are made with user consent. We take issues of transparency and trust very seriously and always strive to provide clear information about our services, including subscription terms.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kind regards, Nebula team 🔮
The worst part is that they don't even notify you about the subscription. You only find out when money disappears from your account. They are stealing from people!
Hi there Eliza,
We greatly appreciate your time to leave a review.
We're sorry for any confusion.We want to clarify that we are transparent with all payments, and we send notifications regarding subscriptions to the email address provided during registration.
Please contact our support department at [email protected] and tell them more information about the problem, our support team strives to help you and let you enjoy our service.
Respectfully, Nebula team 🔮
They refused to refund me, even though I had proof that I canceled before the renewal date. Their policies are deceptive, and their support is useless.
Dear Zoe, hello!
We’re truly sorry to hear that you were unexpectedly charged, and that you did not receive a response to your refund request.Also if you canceled your subscription but still received a charge, there may have been a timing issue with the cancellation process.
Please reach out to us at [email protected] with your account details, and our team will carefully review your case to see how we can assist you.
Best regards, Nebula team 🔮
No refund, no response from customer service, and no way to cancel. This is the worst experience I've ever had with an online service. Avoid at all costs!
Dear Levi, hello!
We’re truly sorry to hear that you’ve had a frustrating experience. We strive to provide clear subscription management options and responsive customer support, and we regret any inconvenience you’ve faced.
Please reach out to us again at [email protected] with your account details, and we will prioritize your request to ensure your concerns are properly addressed. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Best regards, Nebula team 🔮
Paid $1 for a report, then charged $49.99 without consent. No emails, no warnings, just money taken. Avoid Nebula at all costs
Dear Weston,
Thank you for bringing this to our attention. We understand your frustration, and we want to help. Please note that all payments are initiated with the consent of users on our platform.
Please reach out to us at [email protected], and we will investigate your situation, assist you with the cancellation process, and ensure that your concerns are addressed. We’re here to support you.
All the best, Nebula Team🔮
You think you're getting a trial, but it's actually a subscription trap. The worst part? You can't even remove your card from their system.
Dear Victoria,
Thank you for taking the time to leave us feedback.
We’re sorry to hear about your experience.We want to assure you that our subscription can be canceled at any time through the account settings in just a few steps. Additionally, details about managing your subscription are provided in the confirmation email upon signing up.
Please tell us more about your problem at [email protected]. Our team works 24/7 to help our users, so you can be sure that you will get rapid solution.
Best regards,
Nebula Team 🔮
Support never responds, and the website makes canceling nearly impossible. They charge you secretly and refuse refunds. Scam.
Dear Piper, hello there!
Thank you for taking the time to leave us feedback.
Please accept our apologies for this inconvenience!
We want to assure you that our subscription can be canceled at any time through the account settings in just a few steps.
Please be sure that we treat each of our customers with the highest value and always provide a response to each request. We kindly ask you to check your email spam folder.
Our emails could have occasionally got there. If you didn’t find them - please repeat your request on [email protected], and we will check it ASAP.
Have a nice day, Nebula team 🔮
Don't trust this company. They make it nearly impossible to cancel your subscription, and they ignore all refund requests. Had to file a chargeback.
Hello Luke!
Thanks for your feedback.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues.
Our team is always available to assist with cancellations, and we strive to make the process as smooth as possible.
We kindly ask you to check your email spam folder. Our emails could have occasionally got there.
If you didn’t find them - please repeat your request on [email protected], and we will check it ASAP.
Have a nice day, Nebula team 🔮
No transparency. No reminders. Just money disappearing from your account every month. The only way to stop it is through your bank.
Hello Naomi,
Thank you for sharing your feedback with us.
We’re sorry for any confusion you experienced.
When purchasing the Astrology Report, the automatic subscription renewal was mentioned on the sales page. This should have been clearly visible before you completed the purchase. Additionally, you should have received an email notification about the trial’s end, along with a reminder of the subscription renewal. The email would also contain the link to your ordered report and your account credentials.
We understand your frustration and are here to help. If you have any questions regarding your subscription or need assistance in managing it, please don’t hesitate to contact us. We appreciate your understanding and look forward to resolving this matter for you.
Please tell us more about your problem at [email protected]. Our team works 24/7 to help our users, so you can be sure that you will get rapid solution.
Best regards,Nebula Team 🔮
I signed up for a $1 trial, and a few days later, I saw a $39 charge. I never agreed to this, and they refuse to issue a refund.
Dear Hannah,
Thank you for feedback.
We understand how frustrating this situation can be, and we apologize for any confusion. Please note that all payments are initiated with the consent of our users.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best regards, Nebula Team 🔮
They take your money and then ignore you. Paid for a horoscope, then got a surprise $50 charge. No way to cancel. Avoid at all costs.
Dear Theodore, hello there!
Thank you for sharing your feedback. We sincerely apologize for any confusion caused.
We strive to be transparent with our users, and the details regarding the subscription and its renewal costs are provided during the sign-up process and followed up with an email notification. We regret that this information wasn't clear enough.
Contact us at [email protected] so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Respectfully, Nebula team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Theodore,
Thank you for feedback. We’re sorry for any frustration. All payment details are provided before payment. Also payments are initiated and go through only with the consent of users. And our support service respond as quickly as possible 24/7.
However, please reach out to [email protected], and our team will be happy to assist you with your concerns.
Kind regards, Nebula team🔮️