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Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
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I tried canceling before the renewal date, but they still charged me. I sent multiple emails, and they ignored every single one.
They make sure you don't realize you're subscribed until they've already taken your money. This is a scam designed to deceive customers.
Hello Elijah!
Thank you for sharing your feedback, and we’re really sorry to hear about your negative experience.
Our goal is to provide a transparent service, and we regret any confusion regarding the subscription process.
Contact us at [email protected] so that we can contact our payment system on your behalf and help you to resolve the problem. We pledge to exert every effort to help you find a quick solution to the problem.
Best wishes, Nebula team 🔮
Hidden subscriptions, unauthorized charges, and no way to cancel! Had to call my bank to block them. Nebula is a well-designed scam. Stay away!
Dear David, hello!
Thank you for taking the time to leave us feedback.
We’re sorry to hear about your frustration. Our subscription terms are always provided at the time of purchase, and we strive to be as transparent as possible about recurring charges.
Please contact our support service at [email protected]. They work day and night to solve any problems that our users may have.
Best regards,Nebula team 🔮
I have never seen a company as dishonest as this. They deliberately make canceling difficult and refuse to refund unauthorized charges.
Dear Layla, hello!
Thank you for taking the time to leave us feedback.
We understand how upsetting this situation must be, and we regret that you feel this way about our service. We aim to provide transparency and reliability, and it’s concerning to hear about your experience.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
Thought I was paying $1 for a personalized report, but they sneakily signed me up for a recurring $39 charge! No refunds, no real support. FRAUD!
Hello Jessica!
Thank you for your feedback, and we’re really sorry to hear about your experience.
We strive to be transparent about all subscription terms, and the information is shared at the time of purchase, including any recurring charges.we sincerely apologize for any confusion.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Thank you for bringing this to our attention.
Best wishes, Nebula team
If you value your money, avoid Nebula! They use misleading ads and hidden charges. I lost $45 before I realized what happened! Total scam!
Hi Christopher!
Thank you for sharing your feedback.
We’re genuinely sorry to hear that you had this experience with our service. We completely understand your frustration and would like to provide some clarification.
Please note that our trial automatically converts into a full subscription unless canceled before the trial period ends. This information is clearly stated during the sign-up process and on the payment confirmation page.
Please contact us at [email protected] with your account details, and we'll work on resolving this promptly.
Wishing you all the best,The Nebula Team 🔮
Nebula tricked me into an unwanted subscription. I thought I was paying once, but they kept charging me monthly! No refund, no response! Stay away!
Dear Olivia, hello!
Thank you for sharing your feedback.
We’re sorry to hear about the unexpected charges and the frustration this has caused.
We always ensure that subscription details, including billing information, are clearly communicated at the time of purchase.
If you believe there’s been any misunderstanding, please contact us at [email protected] with your account details so we can review your case and help resolve the situation.
Kindest regards,Nebula team 🔮
Their website is intentionally misleading. They trick you into thinking you're making a single payment, then charge you every month.
Dear Caleb, hello!
Thank you for taking the time to leave your feedback.
We’re sorry to hear that you had a negative experience with our subscription process. We want to emphasize that all subscription details, including charges, are communicated transparently at the time of purchase.
Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Kindest regards,Nebula team 🔮
If you sign up, expect to lose money. They will charge you indefinitely, and their support will do nothing to help you. Avoid at all costs.
Hello Madison
Your feedback is very important to us as it helps us to grow so we can provide you with better service!
We’re really sorry to hear that you’ve been experiencing trouble with charges. We completely understand how frustrating it must be to feel stuck in this situation.
We recommend reaching out to us at [email protected], where our team will do everything possible to assist you and help resolve this matter as quickly as we can.
Best regards,Nebula Team 🔮
I never agreed to a subscription, yet they charged me €49.99. Customer service is useless, just auto-replies. Had to dispute the charge with my bank. Avoid!
Hello dear Daniel!
Thanks for telling us your opinion on the matter of our service.
We are very sorry to hear that our app didn’t meet your expectations and that you had payment issues. We apologize for any confusion!
We understand your concerns and want to assure you that we are fully transparent about all charges. All fees and subscription terms are clearly displayed during the sign-up and purchase process.
Get in touch with us at [email protected] to help you out in working through the issue by connecting with our payment system. We promise to utilize all of the resources available to us in order to assist you in discovering a prompt solution for the issue.
Kindest regards,Nebula team 🔮
This company finds new ways to take money from you every month. I never agreed to a subscription, but they kept charging me under different names.
Dear Nathan, hello!
Thank you for sharing your feedback.
We’re truly sorry to hear about the issues you've faced with unexpected charges. Please be assured that we always strive for transparency, and any subscription charges are clearly communicated at the time of sign-up.
Please reach out to us at [email protected] so we can promptly work with our payment system to sort things out.
Best regards,Nebula team 🔮
They make it seem like you're paying for a single astrology report, but you actually sign up for a hidden subscription! €40 gone in seconds. Stay away from Nebula!
Hello Sarah,
We greatly appreciate your time to leave us a review.
We sincerely apologize for any confusion caused. Upon purchasing the Astrology Report, you confirmed the automatic subscription renewal on the sales page. You should have received an email with this information, along with a notification regarding the end of the trial period.
Please contact our support service at [email protected]. We will do our best in order to solve your problems as soon as possible.
Best regards,Nebula team 🔮
Their cancellation policy is just a trap. Even when you follow all their steps, they still charge you. I'm beyond frustrated.
Hello Lucy!
Thank you for taking the time to leave us your feedback.
We’re truly sorry to hear about the issues you experienced with our cancellation process. Our subscription cancellation is designed to be managed directly in your account settings, and we regret that your experience did not meet those expectations.
Please reach out to us at [email protected] with your account details so we can investigate this matter further and work towards a resolution.
Best regards,Nebula team 🔮
I was forced to change my credit card because they wouldn't stop charging me, even after I unsubscribed. Their support ignored all my requests, and no refund was given. This is outright theft and a predatory scam!
Dear Dylan, hello!
Thank you for feedback.
We’re truly sorry to hear about the challenges you’ve faced with unexpected charges.
We understand how concerning it can be when issues persist even after unsubscribing. Our subscription cancellation process is designed to be managed directly in your account settings, and we regret any inconvenience if this did not work as expected.
Please contact us again at [email protected] with your account details. We will prioritize your request and ensure your case is reviewed as soon as possible.
Kindest regards,Nebula team 🔮
Paid $1 for a horoscope and ended up with a $45 recurring charge. How is this even legal? No clear cancellation process, and support never responds! Avoid this scam!
Dear Michael, hello!
Thank you for taking the time to leave us your feedback.
We're truly sorry to hear about the unexpected recurring charge and the frustration you've experienced. Please note that our trial subscription automatically converts to a recurring charge unless canceled through your account settings before the trial period ends. We regret any confusion this may have caused.
Please reach out to us directly at [email protected], and we’ll be happy to help resolve your issue.
Kindest regards, Nebula team 🔮
This is a complete scam! They lure you in with a cheap report, then sneak in a hidden subscription. I lost $39 before I even noticed! Do not trust them!
Dear Emily,
Thank you for feedback. We’re sorry for any confusion regarding our subscription terms. All details, including pricing and renewal conditions, are clearly stated before purchase.
Our support team is available at [email protected] to assist with any concerns. Please reach out, and we’ll do our best to resolve this for you.
Kind regards, Nebula team🔮️
Their website makes canceling nearly impossible. I had to send multiple emails, and they still charged me after I canceled.
Dear Natalie,
Thank you for feedback. We’re sorry to hear about your experience. Our cancellation process is available 24/7, and charges after cancellation should not be possible.
Please contact our support team at [email protected] so we can investigate and resolve this for you as soon as possible. We value transparency and are here to help.
Kindest regards, Nebula team🔮️
I paid €1 for a report, then got charged €49.99 the next week! No warning, no confirmation. Impossible to cancel, and support ignores me. Stay far away from this scam!
Dear James,
Thank you for feedback. We sincerely regret any confusion. All pricing details are clearly stated before purchase, and the cancellation option is available 24/7. Also please note that all purchases are initiated and approved by our users.
If you're experiencing difficulties, please reach out to our support team at [email protected] — we’re here to help and will ensure your issue is resolved as soon as possible.
Kind regards, Nebula team🔮️
They use fake five-star reviews to cover up their fraudulent activity. If you check real reviews, you'll see how many people they've scammed.
Dear Ryan, hello!
We understand your frustration and take all feedback seriously. Our goal is to provide a transparent and valuable service, and we encourage all users to share their honest experiences. We continuously work to improve our platform based on real customer feedback.
If you have experienced an issue or need assistance, please reach out to us at [email protected] with your account details. Our team will be happy to review your case and assist you.
Best regards, Nebula team 🔮
The app tricks you into paying. Read the fine print (if you can even find it)!My card was charged multiple times without my permission!
Dear Naomi, hello!
We’re sorry for any frustration this has caused. Our goal is to provide clear and transparent subscription details, including pricing and automatic renewal, which are displayed during the sign-up process. We regret if this information was not sufficiently clear.
If you believe you were charged unexpectedly or need assistance managing your subscription, please contact us at [email protected] with your account details. Our team will carefully review your case and work toward a resolution.
Best regards, Nebula team 🔮
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Penelope, hello!
Thank you for your feedback, and we truly regret to hear about your experience.
We understand how frustrating it must be to face billing issues despite your efforts to cancel.
Please note that once a subscription is canceled, no further charges should occur. If you’ve followed the cancellation process and still encountered charges, we would like to investigate this further for you.
Please contact us at [email protected] with your account details, and we will assist you in resolving this issue as quickly as possible.
Kindest regards,Nebula team 🔮