On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Nebula Reviews Summary
The company has garnered a predominantly negative reputation, with numerous customers expressing frustration over deceptive billing practices and ineffective customer service. Common complaints highlight unexpected charges following trial subscriptions, difficulty in canceling services, and a lack of responsive support. Many customers describe their experiences as predatory, feeling misled by unclear subscription terms and automated responses from the support team. Overall, the feedback suggests a significant erosion of trust, with a strong recommendation for potential customers to exercise caution before engaging with the company.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
They change their company name on bank statements so you don't realize they're still charging you. By the time I noticed, I had lost over $150! Stay far away from this scam!
I was tricked into a €39 monthly subscription when I only wanted a $1 horoscope. They refuse to refund me! Stay far away from this company!
Greetings there,
Thank you for taking the time to leave us a review! It`s very important for us as it helps us to improve in order to provide you with more high-quality service!We`re sorry to hear about your negative experience with the payment process. Please rest assured that we`re here to ensure a smoother journey for you.
We want to make the payment process as clear and seamless as possible. Please contact us at [email protected], and our team will help resolve any concerns.
Sending positive vibes your way, Nebula team 🔮
Paid for a one-time service, got an unexpected recurring charge instead. Customer support ignores all messages. This is a scam!
Dear Emma, hello!
Thank you for feedback. We’re sorry for any misunderstanding. All subscription details are clearly outlined before purchase to ensure transparency. Also please note that all payments are initiated and approved by our users. Please note, our support service is available to you 24/7.
Please contact us at [email protected], and we’ll be happy to assist you with your case.
Kind regards, Nebula team🔮️
This company preys on people who don't check their bank statements. I had no idea I was subscribed until they had already taken $117 from my account. Do not trust them!
Dear Ethan, hello!
Thank you for feedback. We’re sorry for any frustration. Our trial and subscription details are always displayed before purchase to ensure transparency.
If there’s been any confusion, please reach out to [email protected], and we’ll be happy to review your case and assist you further.
Have a nice day, Nebula team🔮️
Signed up for a $1 horoscope, but they kept charging me $40 every month! No clear cancellation process, no help from support. Do not trust them!
Dear Ryan, hello!
Thank you for feedback. We’re sorry for any confusion. All subscription details, including future charges, are clearly outlined on the offer screen before purchase. Cancellation is available 24/7 through your account settings.
Please contact us at [email protected], and we’ll be happy to assist you with any concerns!
Best regards, Nebula team🔮️
No refund, no warning, just money disappearing from my account. I contacted support, and they kept saying I "agreed to the terms," which I never saw. Fraudulent business!
Dear Isabella, hello!
Thank you for feedback. We’re sorry for any frustration. Our pricing and subscription details are always provided on the offer screen before purchase. Also please note that all payments are initiated and approved by our users.
If you believe there was an issue with your subscription, please reach out to us at [email protected] — we’re happy to assist and clarify any concerns!
Kind regards, Nebula team🔮️
Their business is based on deception! They lure you in with a cheap trial, hide the subscription details, and start charging you monthly. It's a scam designed to steal your money!
Dear Lucas, hello!
Thank you for feedback. We’re sorry for any confusion regarding our subscription model. We always provide full details about pricing and future charges on the offer screen before purchase.
If you need assistance with your account, please reach out to us at [email protected] — we’re happy to help!
Have a good day, Nebula team🔮️
Never received the astrology report I paid for, but they sure charged me $49.99 without my permission. Avoid this scam at all costs!
Dear Megan, hello!
Thank you for feedback. We're sorry to hear about this! Your trust matters to us, and we want to ensure you receive what you paid for. Also please note that all payments are initiated and approved by our users.
Please contact us at [email protected], and we’ll be happy to help locate your report and clarify any charges. We appreciate your feedback and are here to assist you!
Best regards, Nebula team🔮️
They make canceling as difficult as possible. Their website gives errors, their support ignores you, and meanwhile, they keep charging your card! I lost $78 before I could stop them!
Hello dear Eleanour,
We greatly appreciate your time to leave a review.
We deeply regret that you’ve faced such difficulties with your cancellation and billing, and we sincerely apologize for the inconvenience caused. At Nebula, we strive to maintain transparency with all charges, and we're truly sorry that we did not meet your expectations in this instance.
Please know that cancellations are always available in your account settings, and our support team is here to assist you in resolving any issues.
To ensure we resolve this matter promptly, we invite you to contact our customer support team at [email protected]. Our agents are ready to assist you with care and efficiency.
Best regards,Nebula Support Team 🔮
I canceled my subscription weeks ago, yet they still charged me $39. When I contacted support, they sent automated responses and refused to refund me. I had to block my card!
Hello Sebastian,
Thank you for sharing your feedback. We’re sorry to hear about your experience. Our subscription details, including pricing and automatic renewal, are displayed during the sign-up process to ensure transparency.
Please know that the cancellation option is always available in your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
Complete fraud! They charged me $45 for a subscription I never agreed to! I had to dispute it with my bank. Stay away from this scam!
Hello Joshua,
Thank you for sharing your feedback.
We’re very sorry to hear about the charge you experienced, and we understand your frustration. Our billing process is designed to be transparent, and we regret any confusion that may have occurred.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Have a nice day, Nebula team🔮️
This app is designed to steal your money. Their cancellation button does nothing, and support never replies. I was charged twice for a service I didn't want!
Hello Lauren,
Thank you for sharing your feedback.
We’re truly sorry to hear about the difficulties you’ve experienced with our cancellation process and billing. We strive to maintain transparency in all our charges, and we regret that your experience did not reflect that.
Please note that you can always cancel your subscription directly through your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kind regards, Nebula team 🔮
I thought I was paying for a one-time astrology report, but they enrolled me in an auto-renewing $39 subscription without my consent. Canceling is impossible, and support is nonexistent!
Dear Charlotte,
Thank you for feedback. We’re sorry for any confusion. All purchases details, including any possible auto-renewal, are displayed before purchase. Our cancellation process is available 24/7, and we’re happy to assist you. Please note that all purchases are initiated only with the user's consent only.
Please reach out to us at [email protected], and we’ll make sure to resolve this for you.
Have a nice day, Nebula team🔮️
Nebula is a straight-up scam! They auto-subscribe you to expensive plans and make it impossible to cancel. They stole $39 from me. Disgusting!
Dear Andrew,
Thank you for feedback. We’re sorry for any confusion regarding your subscription. All payment details, including recurring charges, are displayed upfront before purchase. Our cancellation process is available 24/7, and we’re happy to assist.
Please reach out to [email protected], and we’ll help resolve this for you. 🔮
Kindest regards, Nebula Team🔮️
I signed up for a $1 trial, but a week later, they charged me $39 without warning! Their customer service is useless, and I had to dispute the charge with my bank. Never trust them!
Hello Oliver!
Thank you for sharing your feedback.
We’re truly sorry to hear about the confusion regarding your trial and subsequent charge. We want to assure you that all charges are clearly communicated during the subscription process, and the option to cancel is always available in your account settings.
Get in touch with us at [email protected] so that we can reach out to our payment system and assist you in resolving the issue. We promise to do everything we can to assist you in resolving the issue quickly.
Kindest regards, Nebula team 🔮
I have no idea how they got my payment details, but now they're charging me every month. This is fraud, and they should be shut down.
Hello Aria!
Thank you for sharing your feedback.
We’re truly sorry to hear about your concerns regarding the charges on your account. Please know that we take the security of payment details very seriously. All charges occur only when a subscription is confirmed by the user, and the option to cancel is always available in your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Kindest regards, Nebula team 🔮
Paid €1 for an astrology reading, but got charged €40 later. No email confirmation, no way to cancel easily. Customer service is a joke. Stay away!
Hello Ashley!
Thank you for sharing your experience with us.
We truly apologize for the inconvenience you’ve faced with the charges and difficulty in canceling.
We want to assure you that our billing process is fully transparent, and we do our best to ensure all customers are informed. We are sorry for the frustration this situation has caused you.Please note that the cancellation option is available directly in your account settings.
Please contact us at [email protected], so we could contact our payment system and help you to solve the problem. You can be sure that we will do our best in order to help you to solve the problem rapidly.
Best wishes, Nebula team 🔮
Beware! I signed up for a one-time reading and ended up with a recurring €49.99 charge. No confirmation, no warning, no way to cancel. Avoid at all costs!
Dear Matthew, hello!
Thank you for feedback.
We’re sorry to hear about your experience. Please note that when you purchase a subscription, all charges are clearly communicated upfront in both the purchase confirmation and your account settings. We pride ourselves on maintaining transparency with our billing practices.Please know that the cancellation option is always available in your account settings.
Please reach out to [email protected] with your details, and our team will assist you. We value your feedback and want to make this right.
Have a nice day, Nebula Team🔮
This company is an absolute nightmare. They charged me after I canceled, and the only way to stop them was to get my bank involved.
Dear Isaac, hello!
Thank you for feedback. We apologize for the frustration you've experienced. Cancellation should always be straightforward, and we’re committed to resolving this issue for you. Also please note that after cancellation of the subscription, payments from our side cannot be initiated.
Please reach out to us at [email protected], and we’ll ensure any concerns are addressed and your experience is improved.
Kind regards, Nebula team🔮️
Their business model is based on deception! You pay a small fee upfront, then they take large amounts monthly without your consent. Never using them again!
Dear Sophia, hello!
Thank you for feedback. We deeply regret hearing about your experience and apologize for any confusion caused. We believe in transparency, and any future charges are always communicated upfront. Please note that all payments are initiated by our users and only with their approval.
We encourage you to contact us directly at [email protected], and we’ll assist in resolving the matter to ensure you're taken care of.
Wishing you the very best, Nebula team🔮️
From the business
Nebula: Spiritual Guidance Space is your personal source for guided and grounded wisdom.We believe everyone deserves to feel seen, connected, and confident, especially when the world feels loud and overwhelming.We designed the Nebula app to fit naturally into your life, meeting you exactly where you are.Whether you need a moment of stillness or deep clarity on a big decision, we offer meaningful, evolving insights from astrology and tarot to more rare spiritual practices that adapts to your unique journey.Our mission is to foster self-discovery and genuine connection.We care deeply about the quality of support you receive, which is why every advisor on our platform is screened to ensure their insights are gifted, authentic, and grounded in respect.You can trust that the guidance you find here is real.We invite you to explore the stories in our Nebula reviews to see how millions of people have found their center with us.We are here to help you cut through the noise and align with your t...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amelia,
Thank you for sharing your experience with us. We are truly sorry to hear that you were charged under different company names and that this led to confusion on your bank statement. We understand how this can cause unnecessary stress, and we sincerely apologize for any distress this has caused.
We are committed to being fully transparent with our users. If you would like to discuss this further or have any questions, please reach out to us at [email protected]. Our team is here to help clarify the situation and work toward a fair resolution.
We appreciate your feedback and hope to ensure a better experience for you moving forward.
Sending positive vibes your way,
Nebula team 🔮