Ashley Homestore

Product I ordered for my kids upholstered beds where to small. Been fighting for a return for over a week now with still no outcome! Money wasted for sure! Will never shop Ashley furniture again! They will not take your calls at any store just force you to continue to speak to people who barely understand what you're asking for! Zero stars should be an option!

Never buy anything from Ashley I bought a sectional and it looks like I've had it for 15yrs it's fraying and I couldn't even give it to Goodwill. I only had it not even 2yrs.they wouldn't do anything about it when I called them it wasn't even a year old. Bad company.

The salespersons are polite friendly and have good information - Jeckle
The telephone customer service, and furniture repair are horrible - HYDE
Some technicians do a decent job - Jeckle
But, when you get the technicians who mess up, they will not stand up or behind their mess and as the customer we are still left dealing with what could have been a slight problem with a simple replacement, but has now become a horrible experience because of the Hydes who hide behind a horrible policy of sending multiple technicians, disrupting the schedule/time of the paying customer to repair a defective recliner instead of replacing the item as shown early on in this process. 6 months later we stare, daily, in horror at a defective recliner that was called in on the evening of the 1st day of delivery.
Because I have purchased multiple furniture items that are good, Ashley furniture is entitled to a star - but on the other hand - the customer service (previous and presently with persons named "lovely" and supervisor "Jennifer" has been horrible - HYDE)! So if you get Ashley, check out the furniture carefully - DO NOT BE RUSHED! Once you sign off on delivery, the niceties (Jeckle) are done and you are subject to the horror of the Hyde experience.

I purchased 2 separate orders from Ashely Furniture Homestore Lake City, FL in Oct, 2022 total amount $2,829.38. Fraud and Scammers! Breach of Contract! Unable to deliver my Order within the Terms of the Contract, took my money and now running. The business is now closed.

Henry Clay Gibson
Gibsons Furniture Store of Lake City, LLC
HCG FURNITURE OF WAYCROSS LLC
Dba Ashley Home Store HCG PROPERTIES LLC / HCG WAREHOUSE LLC
161 Southwest Faith Road
Lake City, Florida *******

513 Tebeau St / 2215 Memorial Dr #22
Waycross, GA

192 S Virginia Ave
Tifton, GA

Todd Wanek's Ashley Furniture Industries
Dba Kingswere Furniture
Multiple Locations Florida

The most disappointing purchase I have ever made in my 50 years on this planet. I was so excited to get a new dining room set that I had saved for three years to buy. I decided to get a matching coffee nook for the kitchen as you can see the kitchen from the dining room. I ordered a cute little coffee nook which was $199. Upon arrival in January, many of the pieces were broken. It is now May, and I am still waiting for the replacement parts. I have gotten transferred, hung up on, and a whole lot of attitude when I call customer service. I am so freaking disappointed because I actually really did like the look of the furniture.

Unfortunately, It is cheap, scratches easily, and is really essentially for "show". It is not practical for any type of family to use regularly. The finishing on the table is cheap and fragile. I will never ever shop here again.

Ordered a jute rug and never received it. Called customer service and they claimed I did receive it at an entirely different address than my own. When I told the representative I didn't live at that location she said there was nothing she could do and I'd have to wait 5-10 business days for Ashley to call me back for a refund. Horrible customer service. I've never ordered from Ashley Furniture and never would again.

We purchased a power recliner from Ashely. We were told that an extended warranty would cover damages. Well, just over the 1 year mark, the chair motor stopped working and the mechanism bent making the chair list to the right and wobble. The extended warranty only covered the motor. So, we now have a very expensive broken chair in our house that no one will fix. I will never buy another piece of Ashley furniture nor will I ever recommend Ashley furniture to anyone. What a disappointing, expensive lesson to learn.

Garbage expensive furniture and it's garbage squatches nicks and I live alone. Garbage furniture. Do not buy ashley furniture it's garbage it looks pretty but it's garbage

When my furniture started to fade and mechanisms failed Ashley warranty came back once. Then refused to come back when same mechanism failed again. I paid a lot and am very disappointed and will never recommend Ashley furniture.

Today I was scheduled for delivery in the morning but they didn't have a part to assemble my bed so they scheduled another team in the afternoon between 4-6 pm. Nobody came, I called Customer service but the girl after 6 pm was so rude and she told me that if I am not ok with a 8,45 team I can write a review. This is my review: I am so disappointed about your services Ashley Home Furniture and I will stay away from you in the future!

Junk made in 3rd world countries
Support near none
Year of trouble still problems
On on on
And thousands dollars later junk!

Ashley shipped a broken Cowlitz Recliner. The pressed wood frame was split. Then a replacement was delivered. Fast forward a year and 5 days. I am told nothing can be done because the one year warranty is up. Never buying from Ashley again.

He was very knowledgeable, patient and very helpful. My wife is blind and he explained every sofa to her. We walked away very happy with our purchase of a beautiful sofa and waiting for it's delivery.

Put bed frame headboard together with power tools instead of included Allen wrench and stripped Allen wrench bolts.

Gwen with telesales is an angel, call *******205 to place ALL online orders. Save yourself the headache, do not order online or billing and shipping address are different. My story….We had to furnish an apartment out of state and had several issues with ordering online. 3 orders did not go through and several items were cancelled. I was on the phone with the 866 number for days speaking to several people and even online chat, no help! Finally got connected with Gwen who places your order for you through telesales. She explained their system does not and cannot place orders where billing address does not match shipping address. Headache was gone, she placed 3 orders for us and explained everything to us.

I ordered a mattress and was delivered a mattress foundation. I tried to get information on my payment method. My purchase was charged to a credit card number that is not mine. I called customer service about getting the foundation sent bach and to get the credit card number information cleared up. Nothing was resolved when I spoke to the customer service agent. I couldn't hear what she was talking about on my phone. Do not shop with Ashley Home Furniture. I wish I read the reviews before I completed online order.

I bought a chair a few years ago I bought warranty with it The warranty still good I tried calling in because the chair is completely coming apart the back wobbly the leg rest does not come out so I have no foot rest and it's creaky sounding I put in for the warranty and they go we need a bunch of pictures waste my time for 2 weeks and then tell me it's denied because I noticed The product was broken a month or two before so they denied it I am beyond pissed I will never ever shop at Ashley because they sell this awful fraud warranty company platinum warranty. They are a SCAM!

Terrible Customer service! They never have a direct line to help and must email the service department to call you back. I purchased a table and chairs and within 7 months of purchase, the top middle lifted for no reason, they said it was my fault and did not cover or offer any repair.
It took 3 weeks for a technician to come out to look at it. The technician said he could tell I didn't do anything but he wasn't able to repair it as it didn't have screws in that part.

Customer service finally called me backend told me it was my fault and I spilled something on it and it wasn't a manufactured defeat, which is NOT true at all. We barely even ate on it and used place mats when we did.

I will never purchase anything from there again!