Ashley Homestore

I purchased a Stracelen Sofa ($1000) not long ago and the V.O.C.s exuding from it are intolerable, it smells so bad I'm thinking about putting it out in the alleyway...

I love their furniture. So I must be a masochist to keep ordering from them.I spent over 5k on March 3 for a couch set and it is now April 11 and no couches but they got their money when I bought them. I am told they will get to the store tomorrow but they cannot deliver them to my house for another week. If this company had competent competition they would get run out of business.

Matthew at the Broadview store in IL was a fantastic help with two pieces of furniture I purchased, especially when there was a delivery glitch. Great customer service!

I went in store and purchased over $3000 worh of furniture. The day after it was delivered, I went online to look for additional pieces and noticed the things I had just purchased for $750 cheaper. When I called the store they basically told me too bad for you.

If I could give ZERO, I would! I thought I was dealing with a reputable company. I thought I was dealing with people who care about your shopping experience, but it's all fluff! Over the years I've spent thousands of dollars on furniture with Ashley and the one time I have a return, I'm getting nothing but excuses why I CAN'T have a return shipping label, from policy to they can't find my invoice. There are no professionals there, they lack qualified customer service, I've been arguing and going back n forth for days with some of the most juvenile people, no kidding all saying NO, NO, MO, NO, NO! What happened to YES, no problem, week be more than happy you work with you under these circumstances Rather than just accommodate me, this is what they prefer, As a Customer Service Manager, I should've asked for a manager and I regret that, but I also know exceptions are made everyday! They want me to lug this heavy box, never opened, glass, 24 lbs on public transportation, pay half of what it cost or more, to ship to Kansas. Hmmm, once someone show you their true self, BELIEVE THEM! Ashley you just lost a valued customer!

We purchased a bedroom suit and a sectional. About 5 days later two bedside tables and the bed rails show up in our driveway. We had no idea this was being dropped off, we were under the impression delivery and setup was was paid for and apart of the order. When we called, they said no worries part of order was sent before the rest of the order, and setup was part of it. The day prior to our set delivery date, we decided to check our status. Only to find it was canceled. My wife called and they told her part of the order was canceled due the furniture not being available. Due to part of the order being canceled, they canceled the whole order! I called to find out what they couldn't get, so maybe we could get what they did have. I was told the order was canceled do to personal credit issues. This was BS! We were unable to get any educated answers! I CANT BELEIVE THIS COMPANY IS STILL IN BUISNESS! STAY AWAY! YOU WORK TO HARD FOR YOUR MONEY, DONT GIVE IT TO THESE IDIOTS!

Looking for an L-shape desk, located one at Ashley's home store. My husband suggested I look further in other furniture stores. However I went ahead and purchased the desk.
Let's say it's been a nightmare. Picked the first desk, it was broken. Set-up a request to exchange. Second desk was also broken, was not able to exchanged. Needed to place a service call for them to send someone to fix or approve a replacement. Kept calling to have it set-up someone in customer service kept canceling the order. The issue was going on for two months. Called again sent pictures to customer service three times. Called the store to get management to help us get a replacement. Finally we got a time and day to have it replaced, unfortunately they brought the wrong piece they rescheduled again, once again the brought the wrong piece. Around three, once again scheduled another delivery, again they brought the wrong piece. Fourth time this Wednesday, 3/28, and again they brought the wrong piece. They have been to my house 5 times and every time the wrong piece is being delivered.
Just received a confirmation for Tuesday, 4/4, received a text that we were all set, got another text and email to select another time and day. It's been months that I have a broken desk.
Customer service is horrible and their furniture is cheap and poor quality.
I WILL NEVER BUY OF RECOMMEND ANYONE TO BUY FROM ASHLEY'S FURNITURE.

STAY AWAY!

I purchased a reclining sofa from Ashley on 11/07/2021. It had a couple of scratches and loose fabric when delivered. I called and made an appointment to have the sofa replaced. I wanted a full refund or a replacement, but they only repaired the scratches and the loose fabric in the "new" sofa. They promised they will call back because I was not happy with the fix. They never called. I let it go but 11 months later one side of the recliner broke. While trying to get help from Ashley on my less than one year old sofa, they sent me to call the expensive Premium protection program they sell. Customer service rep from the 5 year premium protection plan that is supposed to fix broken sofas said it was Ashley's responsibility because the sofa was not even a year old. I called Ashley again and they sent me back to the protection program. I spoke with so many depts from Ashley and they finally sent someone to repair the sofa. This company manufactures low quality furniture, and I wanted my money back because the sofa was broken. The issue was not resolved after approximately 20 calls or more. After giving all the info they never honored their satisfaction clause and kept telling me they will send someone. They have poor Customer Service when trying to report a problem. I will never buy again at Ashley furniture and I am letting all my friends and family know what they did. The sofa is sitting in my tv area until we have the money to get a new one.

Unfortunately I wasn't able to give them no stars, I got all of the furniture I need for my new house from Ashley, the first thing I received was broken which the sofa, I got the fabric sofa so it is washable material, I got it in October 2022, in March 2023 I tried to wash the sitting cover and I found it ripped which is doesn't mean anything but that Ashley are using a low cheap quality. It is not the first time to have a fabric sofa and it is not the first time for me to wash it. I contacted the customer service since I have a manufacture coverage the first thing they said that this part is not covered, what does they cover then, they want to save money and use low quality materials then it is not covered, don't buy from them.

My wife and I bought over 5K in furniture from them and after we received the delivery their manufactury defects with the two tables and chairs. Both Sets have been delivered three times and they continue to have quality issues with the products being manufactured correctly. They say they will not refund your money. But some of the employees will say they can and yet corporate customer service will tell you NO, Crazy Right? They tell the customer that can not be hied accountable for manufacturing, but the customer has no authority over the manufactured. They also told me that they manufactured the product in one of the locations here in the US. I look at the tag on the bottom of the product and it is manufactured Vietnam, so they lied again. They promised to put new backs on on table set and never showed up to install, lied again. How can we in America allow this type of business to exist!. Still no resolution from them after 90 days. I felt violated and robbed the only item they were missing was a gun.

This has been the worst experience with a company I've ever experienced. I purchased a bed that was $2500. At time of delivery they sent the wrong bed. After delivering the right bed weeks later it was now missing parts. I have spent 3 months trying to get the correct parts. The team I ordered the bed from would not deal with it and said I needed to go to their customer service line. They continuously told me they had the parts ordered to get me off the phone and I would have to go through the same cycle for weeks. I would be told it was handled when it was not. After weeks of calling, a worker ordered the parts. AGAIN WRONG PARTS. I now have 3 boxes sitting in my house of giant parts that I am told I have to deal with. They will not pick it up. They will not give me a refund or do anything to fix their mistakes. This is unacceptable. I went through Ashley furniture because they are a well known store and thought it would be my safest route. If you are thinking about purchasing furniture take your business elsewhere. It is not worth this hassle.

I spent $14,000 CASH. I canceled 2 items that I paid cash for...it took 4 weeks for a refund on the 1st item & 6 MONTHS on a check for the 2nd item but you must pay before the order is placed. I'm not doing business with them anymore.

Honestly I had been a life long customer until now. Had to return two items, One month, still no refund just keep dancing me around.

I bought a product online and received what I didn't expect. I tried to returned it but it's not easy if you buy online. They always say you will receive an email but it never happens. I'm very frustrated with this purchase but i learned my lesson. "Never trust them again".

I purchased a sofa and love seat on 2/6/2023, paid almost 3000 for a new furniture. We received a furniture on 3/4/2023, Saturday that we thought of a new one however the furniture was broken at the bottom part of it and we did not see the broken side of it as the delivery guy was standing in front of the broken part for a delivery paper signature. As soon as he left the door and entered his car, I waved my hand and he start driving his truck as he did that intentionally for sure. As soon as he left our door I took a picture and a video and sent it to the delivery company and Ashley and the manger I spoke with was very disrespectful and she was saying that It was my fault not inspecting it and will have to deal with it. I called again on Monday, both the delivery company and Ashley customer service and they requested an email with the picture on it, which I did and waited for a week and have not received even a call. I waited a gain for two weeks no response to emails or calls. I suggest to customers you should be careful from purchasing from this store; I believe this is equivalent to fraud or stealing!
Very unsatisfying we still have our broken furniture and no response or a single email or phone calls for 3 weeks or more!
If there was a review With negative star I would have select negative! They don't deserve 1 star given there rude customer service and management!

Your YouTube ads suck and due to that fact I will never buy anything from your store, for the love of my sanity stop shoving your damn ads down my throat

It's a shame that this company does not follow through on it's promises. It's been two weeks and several phone calls and an email with not a single call back.
Clearly once they get your money they stop caring.
It's really too bad because the salesman Chris is excellent as well as the quality of the furniture.

We ordered our bedroom furniture on March 5th and was to get delivered March 21st only to find missing parts. We refused our order due to the missing parts. We have to wait until March 28th now to receive our bedroom furniture. You think Ashley's would be more then accommodating since there was missing parts with our order and send out another bedroom set immediately. Trying to get compensated for the inconvenience is another story. Strongly considering canceling order due to lack of customer service. Won't be returning customers in the near future.

We asked for a deduction on prices, the manager said okay. But when we are trying to pick our purchase, the man followed us and kept telling us he's in a hurry to a party, if we want a discount we can only find him because he is a manager. What does that suppose to mean? After he rushed us for a purchase we are making a payment. He placed all the stuff we wanted and came to a price of 3600 dollars. We made a calculation on our own and he didn't gave any discount he promised along the way. His attitude were unbelievable and he said "so are you buying this or not? If not then bye." Ahahaha this is the worst store I've seen with low quality service and lying MANAGER. We left at the end didn't purchase anything and told everyone we will never visit again.