Ashley Homestore

I order furniture from Ashley Furniture online. The price was right and had good reviews. The furniture was delivered on time but came damaged. That's where the problem started. I contacted customer service serveral time to get a replacement. I was told I'd receive a call within 72 hours. It's been almost 2 months and I haven't heard anything from them. I've called over a dozen times and get no where. I tried calling corporate and they connect me back to customer service. I am so disappointed with the customer service and the way this company operates and will never order anything from them ever again.

We recently bought a headboard, frame, rails, the storage and a mattress! They told us, they were having to make it so it would take awhile to get. No big deal! They called the next day and said our order was ready for pickup! They were going to give us the the model bed on the floor! Apparently the bed we were getting was going to be discontinued soon! No. We did not pay all this money to get a bed that's been sitting there, with people laying on it! And they tried to hide it from us! Called to cancel, to get our money back, as we have no furniture of theirs whatsoever! They told us in order to cancel, we have to wait for someone to call in 24 hours, to confirm we want to cancel. What kind of BS is that? 24 hours later nothing! I called again! Said the same thing! Called again, and apparently there is nothing customer service can do, because someone else has to call you to verify you want to cancel your order! I asked for a number or email, apparently the other "team" doesn't have a number or email! We still have yet to receive any phone calls from anyone! They're holding our money, and we never received nor picked up our furniture, because once they called to tell us our order was ready the day after we went, when we wasn't expecting it for 6-8 weeks! We said keep it, we didn't pay 4 grand for some demo on the sales floor! We are currently seeking a lawyer to file a lawsuit! I've taped every conversation with the many people I've spoke to, and I've also wrote down dates, and times I've called. They will hold onto your money, and make it a pain to even get it back, when you have nothing of theirs! It's sickening to think a company is like this, and can do this! Please…. Save yourself the hassle and go somewhere else!

Ok I live in Houston Tx and I've purchased my furniture from Fingers Furniture all my life, Fingers Furniture is out of business. There's no happy medium between Star furniture and furniture depot that's on the side of the freeway
I purchased a credenza from Ashley furniture and I was very pleased.
I went back and purchased a living room sectional

When it was delivered the guy said I had 3 days to return it. Delivery guy said he had to leave and
When the delivery guy was in my home i expressed that I wasn't pleased with the furniture because it wasn't completing my desired look. The delivery guy and myself kept moving the furniture trying to get it to look right in the area I wanted it to fit. After it wasn't working out he said he had to leave and I had 3 days to return it. The delivery guy asked me to sign because he had to go to his next stop. I signed and he left

I called customer service and was told if I accepted it I can't return it.
I reviewed my sales contract and saw it.THE DEVIL IS IN THE FINE PRINT

Hey I wouldn't advise anyone to buy from ASHLEY FURNITURE it's considered a big furniture company with stores all over the world and once u receive your furniture and accept without seeing if it's going to work or not it's yours. Delivery guys rushing you do they can get to the next delivery

Bad practice for such a big company

For me the salesman could have said sales final once it's in your home $4000.00 isn't chump change for working single parent

When u go to The Dump it clearly states All Sales Final why not Ashley

It's sad that salesman so desperate to make a sale the don't make buyer aware that once delivered and you accept it's yours

Deceptive trade don't buy from Ashley furniture

Hi everyone I am the customer last year I bought I bought queen bed 1100 dinning 2200 and sofa and love seat. 1890 all quality was so bad fabric and wood extremely cheap I bought insurance also pay every month Ashley like a nightmare not responsible at all i call several time Technicians was from Ahm furniture so unprofessional refused to fix not helpful also I wanna mention buying insurance waisting money they make me mentally torcher not fixing my broken bed frame rails I was extremely hated Ashley if in my like they give me free furniture I will throw on them face such a big cheaters it's not a no 1 American furniture store surely it's a ******* $#*! store in the America never ever recommend Ashley please they are all sales agent like sweet poison.specially when they selling furniture.

Priced sectional sofa. Sales guy ( Tom) stated that the price was good for 2 days. Went back within the 2 days and there was a significant price increase. Sales person stated that they made a mistake but would honor the price. Ordered sofa and paid. Next day got a call from Tom and said he did not quote the price. Cancelled order. I will never set foot in another Ashley store. After reading reviews it's apparent that I am not the only disgusted customer. The store was located in cedar Falls, Iowa

DO NOT PURCHASE ANYTHING FROM THIS PLACE. EVERYTHING IS CHEAPLY MADE JUNK. WE ORDERED LAST YEAR & IT TOOK OVER A YEAR FOR US TO RECEIVE OUT KING SIZE BEDROOM SET. THE WHOLE BED BASE KEEPS BREAKING AFTER BE REPAIRED. NOW MY BIG DRESSER DRAW WILL ON CLOSE! THE BANK WONT HELP EITHER. AGAIN WE WAITED OVER A YEAR FOR OUR DELIVERY & THE 12 MONTHS OF FREE FINANCING RAN OUT SO WE RECEIVED A $700 EXTRA CHARGE FOR INTEREST. I WILL NEVER AGAIN SHOP AT THIS PLACE!

The chest we ordered is unstable, wabbly. I pointed out my concern to the delivery team. I reached out the following day to customer service as I was told I had 7 days to make a return/exchange. I have asked Ashley to exchange the item for an additional night stand. Since I did not refuse the item from the delivery team, I am stuck with this piece of furniture until they can send a technician out to deem it unrepairable. I am not asking for a full refund, I am asking to exchange it for a piece of furniture that is not a tipping risk in a teenage bedroom. Horrible communication, told different things from every department. Will never buy from Ashley again.

I've been waiting for a "specialist" to go to my house for over 2 months, the guy went took crappy blurry pictures of my loveseat and determined is not covered Bcz of misused when is clear the leather on the headrest is crack and the other recliner closes one half and no the other half. 2 days calling waiting for a supervisor to call back Bcz they can't make that decision and no answer. No phone call from anyone. I keep calling and living messages. This is so frustrating Bcz in the description is very clear what's covered and what's not. DO NOT PAY EXTRA for WARRANTY they won't cover anything

My delivery date was changed without any notice to me, and no help from Ashley. This is unacceptable!

Recliner purchased by my parent was manufactured poorly extremely uncomfortable nothing, like the unit in store on sales floor STAY AWAY from this company.

The delivery guys knocked off an antique clock given to me by my grandparents 47 years ago without even an apology.

To pick up a small item, I had to drive to a distribution warehouse out in the country 35 km away from the store in the city. I had to wait in the cold outside a garage door. They could see me, but they didn't help me until I rang a doorbell right in front of them! The security was crazy, they did not accept my phone number + order number + government ID + order displayed on my phone! They demanded my home address! Never again.

Ashley is the worst furniture company. There service is 3rd class and about there employees what to say after selling the furniture they will not listen anything about your furniture. Store managers are fooling people like us. Every single time we have to explain each and everything to a new person. From last six months we are trying hard to replace our bed. We have all the proofs about our filing the complaint but no one is listening. I will strongly suggest that not to buy furniture from here. Otherwise maybe you will have to face the that we are going through. I am mentally harassed by the whole staff.

We have had the absolute worst experience with our nearly 7k bedroom set and mattress purchase. The company refuses to acknowledge that the mattress their sales rep sold us does NOT go with the bed set we selected. He steered us in the direction of an adjustable base and mattress (he owns it, it's amazing, etc.). We liked it and asked specifically how it would work with the bed frame we chose. "Oh the adjustable base will just drop in and sit flush." was Fred's response. Well, months later when the delivery driver finally delivered the bed and saw the mattress we had, he said, "they should have never sold these items together. They do not go together." We have been dealing with the run around ever since. Ashley's response is that bed height is not a manufacturer defect. We have photos that show what it looked like in the showroom vs our room. MAJOR difference. AND we have to hurdle into bed. NOT KIDDING, it is BEYOND ridiculous! I cannot even calculate the number of calls, emails, photos, I have wasted trying to just get someone to make it right. They won't give a full refund and just come pick it all up either.

We purchased 19,000.00 dollars in cash, in 2021 to fill our house, it took 1 and 1/2 years to recieve it, but in the mist of all of this we had to change our order several times, cause they no longer made the products or they just discontinued the products. We were told 8 to 10 weeks, lies lies, we want our money back, nope in small print no cash refund... we have not had anything but a constant problem with them, they also told us the furniture was under a 5 year protection, NOPE another lie, only 1 year, DO NOT PURCHASE THE PROTECT ALL... it does not protect anything... I am still having to fight, now Ashley home furniture has lost my refund. From the protect all. I canceled it and it took them from Dec. 5 to February 2, but like always NO ONE EVER CALLS THE CUSTOMER TO INFORM THEM OF ANYTHING... IM STILL WAITING FOR MY MONEY
PLEASE ALL CUSTOMERS STAY AWAY FROM THIS PLACE! NOTHING BUT CONSTANT HEADACHES... AVOID!

I ordered a chair waited almost a year. The quality is horrible it looks 10 years old and it was like 1200.00 the cushion is coming apart the foot rest stopped working and they won't do anything. I have been waiting on the cushion about 3 months. Ironically we could order the part for the foot rest and have it in three days but not Ashley you just keep waiting. Do not purchase anything from them. I have called 4 numbers and then given the same number again that will not help you.

1. Poor customer service.
2. Salesperson does not appear to be truthful.
3. Delivery driver calls, states they will be at your house in 30 minutes and
never show up.
4. Supervisor appears to be frustrated/rude.
5. No check and balance system.
6. Corporate seems they don't care.
7. Why do the same unsatisfactory ratings still occur?
8. Consumers are not treated fairly!
9. It appears that you have to work to hard to get quality service.
10. You have to calm the supervisor down!