Ashley Homestore

I purchase a sleeper sofa from Ashley.
Order / delivery came quickly. Then the problem. Floor damaged when delivery people put the couch on the floor and damaged it.
Delivery man took pictures and said they will report it and someone will call. No one called. Called at least 15 times on the first 6 months and was told I reported it to late. No coverage.
Can not get a manager on the line. Will not buy from Asley again. Customer service is Non existent

Guys, this company is literally scamming me…. I bought a couch on January 21st on the Venice location and I had the 7th of February as a delivery date and they never delivered it because they put my order in a financial hold.

That financial hold comes from another purchase ( a table 2 chairs and a bench) I did on another Ashley location (Broadway) and they decided to charge me for 2 tables instead of one. I ONIY GOT ONE TABLE. Then someone from the Broadway location went into the system and took money from one invoice to another to cover whatever mistake they did and I am paying the price. I PAID MY COUCH IN FULL WHY CANT I GET MY PRODUCT?

I HAVE BEEN CALLING AND WALKING IN STORE FOR almost 3 weeks to solve this issue BECAUSE I LIVE THE COUCH AND I WANTE IT BUT no one is helping me… I had to call my bank and dispute the charge

NEVER BUY FROM THIS BUISNESS

Am writing my review based on great service by an Ashley Salesperson named Armita at the Richmond Hill store. Her excellent service, demeanour and sales skills encouraged us to buy a sofa set. The store and products are good as well.

Spent 700 on a recliner and it didn't last more than one month the frame bent and the chair no longer recliner or rocked customer service was no help at all they wouldn't do anything because it was in the home more than 72 hours they sell junk I will never go back and would never recommend anyone shop there

I give Ashley Furniture in Buford, GA a -1 star review. I paid cash for $10k in furniture and was told it was all in the warehouse and given a delivery date. I waited all that day and no delivery. It was important to me because I have a bad back and was sleeping on an air mattress. I got the bed and tv stand and was told my living room would be the next week. When confirming it was told the ottoman 2 days later. Didn't come. I came back to the store and got paperwork showing the ottoman should have been delivered with the rest. Now they are saying the 21st. No reason why. I came to store to find out what's going on and they said sales person was supposed to keep me up to date and they would talk to her. What good does that do me. I texted her every time something went didn't come. I TEXTED HER SHE NEVER CONTACTED ME FIRST TO EXPLAIN WHY, Gail why?. I will never order from Ashley again and if you are thinking about it DON'T.

After only 2 months our $2600 couch is not only falling apart- its fabric has completely changed from soft to scratchy and pilled. The cushions look terrible now- they have completely lost their shape and don't sit right on the base.

I should have kept buying my things from American signature! Delivered a night stand with 2 legs instead of 4 terrible terrible terrible service! Problems with my bed and had to keep calling and actually go into the store to finally to get them to honor it and the warehouse customer service out right rude I will never purchase not a darn thing else from here not nothing! Terrible paid money for a delivery when all parts were not delivered I'm beyond upset don't waste your time I'm tearing up my card right after this review

We purchased $3000 dollars worth of furniture from the Ashley store in Warminster PA and had it delivered in the middle of 4/22, after 6 months the cushion on the one side of the $1500 sofa and only two of us living in the house wore out the store told us to contact customer service which is located in Bangladesh. After jumping through hoops to get them to respond we were told we would have to pay to have it repaired. I wish I had read the reviews before going there. Their is a reason why they have an F rating with the BBB.

Ordered a double recliner on Black Friday. Got it delivered. Would not shut correctly. Finally got a tech to tell us it was bent and he would order part. It's now the second week of February ….still not fixed :(

I bought a 4 piece living room set from the south center store in sept 2021 o was told to expect delivery in about 2 months. After waiting about 4 months I tried to call the store to get an update. The customer service person told me they would call back with an update. I waited 2 more months with no response.I called again the customer service person was rather rude and unhelpful. I got no answer. I had to go to the store to talk to some one, I was told that my furniture would there shortly but because more then 6 months had passed my finance was canceled. I never heard of such a thing. Once again I was told to wait with no resolution or even a simple apology. After waiting another 3 months with no contact from anyone I went to the Lynwood location and I was told that my order has no date on it and I was basically being told Lies the whole time. I was asked to wait again and promised a follow up. Once again no one Ever followed up.it had now been over 16 months. Needless to say this is by far the worst purchasing experience any one can have. I do not how Ashley stays in business?
I am still waiting for my order and don't except anyone to due anything from your company. I can't imagine ever stepping foot in an Ashley store again.

I have been at home all day awaiting a delivery which was scheduled and confirmed for today. Upon following up with them a short while ago, as they're soon to close, I was told that my delivery date had been changed to March 18th, when I've already been waiting since January 8th. A whole day wasted for nothing. I've cancelled the order, gotten a refund and will not shop with them ever again. This is not how business should be conducted and is one of the finest examples of unprofessionalism that I've ever seen. This has truly ruined my day!

We purchased a bedroom set from Ashley 6 months ago. Every piece had a problem. They replaced each piece, However on the last replacement the third party delivery driver driver banged into an existing piece of furniture and now neither party will do anything about it! I never heard of such a thing. And to top it off another service person is coming next week to fix a nightstand that hasn't been operable since delivery 6 months ago! I'm almost afraid to let him in!

Ashley charged $179 for delivery and setup. Delivery personnel left damaged furniture, trash, and furniture that needed to be put together. Constant calls have been ignored, met with resistance, and personnel with zero interpersonal skills. We have a txt stating delivery scheduled today only to find out Ashley delivery changed delivery to next week. This is my first and last dealing with Ashely and i suggest caution with this company.

I recently purchased a new bed. Went to several stores. Ashley Home Furniture in North Branch I was assisted by Lee. I would highly recommend him for his professional manner and his product knowledge. He even followed up after the delivery to be sure that everything was okay. Lee provided what Customer Service should be.

No delivery confirmed. There is no customer orientation. You have to pay a large percentage if you want to return the terrible furniture. In the store, the consultants do not show the actual size of the sofas and as a result bring a much smaller size.They also try to cheat with the price, they constantly change the price and you have to pay more.

Terrible quality and you cannot change your review on their site after a few months. Poor quality cushions and couch, which only held up a couple of months before cushions started sagging. No wire/spring structure for support. I got the Tibbee and I learned that you get what you pay for. Never again. A year or so later and I'm back to couch shopping.

I would like to thank Mr Darren Wilson in particular for his sharp thinking and communication skills... He was actually so in tune with what exactly it was I had envisioned that he helped us to make the best decision we could have made. Mr Wilson asked us about how much sq. Footage we had to work with and what sort of theme we was going with and he made a suggestion to us. We love the new look and we both want to say thank you Mr Wilson

I bought furniture from Ashley Furniture. I waited 3 months on delivery. Everything on the truck was damaged. The warehouse had packed up a truck load of damage furniture and tried to deliver it to my home. As they were unwrapping the furniture, the damages were more than obvious. I had to reject 2 bedroom sets, table, dining chairs, and buffet server. Then, it took 6 additional months to get my refund. Please be aware that the furniture isn't the same quality. Everything is being shipped from elsewhere and not US made. I have a bedroom set made of marble from Ashley furniture that is almost 20yrs. It's made of high quality and still looks brand new. However, their quality standards now have changed tremendously, please take that in consideration when making a purchase.

I ordered everything at the same time. I got everything but my bunk bed and I'm still waiting …. It's been 1week.

Worst experience ever! We ordered a sofa and Loveseat from Ashley store in Sarasota and it was delivered on Dec. 8th. The love had a defect in the fabric. The delivery guy took a picture and was going to follow up with the store. Didn't happen! I was then instructed by customer care to take pictures and submit them which I did but customer care said they need 7pictures(should have told me the first time). Called my sales rep and he said this was Ashley's procedure, when all they had to do was give me a replacement cushion. It has been three weeks and I never heard anything. Called the 800 number on my claim and the system directed me to the Ashley store in Port Charlotte(WHICH IS CLOSED!). Finally got someone in customer service and they said they were sending a technical out on Jan 6.(no one notified me of this!) to inspect the defect(why have me send pictures?) their whole customer service system is the worst ever. I should have refused delivery of the love seat. I tried a number of times unsuccessfully to talk to the store manager. I would never recommend this store their system and customer service is awful!

Jan 24th update I was supposed to get a call bout the afternoon delivery of the 24th received no call or anything. After waiting on the phone over 25minutes for a store manager I called the customer service # and found out the sofa cushion hadn't arrived at the warehouse. The delivery will need to be rescheduled when the cushion arrives at the warehouse. This is the poorest customer service!