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Ashley Homestore Reviews Summary
Ashley Homestore has 671 customer reviews and ranks 689th in the Furniture category. Common review topics include ashley furniture, coffee table, customer service.
THEY DO NOT HAVE WARRANTIES. SO IF THERE PEOPLE RIP YOUR FURNITURE AND THEY HAVE TO COME TO YOUR HOUSE. FORGET IT. I AM OUT 2,000 DOLLARS SINCE CYNTHIA BOAGUESS THE OWNER. BEWARE SHOP ELSEWARE. I BOUGHT A LEATHER 2 RECLINER COUCH IT CAME TO ME RIPPERD. 5 TIMES PEOPLE HAD TO COME OUT TO FIX THE COUCH AND AFTER THE 2ND ONE THE OWNER SAID IT DOES NOT HAVE A WARRANTY AND MY COUCH HAS BEEN RUINED SINCE DAY 1. HORRIBLE CUSTOMER SERVICE. BUYER BEWARE. THANKS I WOULDN'T EVEN GIVE THEM A 1.0 IS MORE LIKE IT.
About two years ago, I purchased a couch/love seat set at a cost of over $2,000.00. Within two months, the seat between the two recliners had sunken so badly my back was resting on the frame. I contacted Ashley and they sent a repairman who replaced the almost non-existent cushions. Within three months, I again was lying directly on the wood frame.
I wish I would have read the numerous complaints about Ashley Made Furniture Before Buying This Couch and Love Seat. Love Seat. HA! I HATE this seat. I now have serious back problems and require pain relief injections every three to four months. I would give the couch away, but I would only give this couch to my worst enemy. I am laying on the floor (which is more comfortable) until I can find a couch that is well made and will last more than two months.
The couch I had before was a Lane and had a friend of mine hadn't burned it with cigarettes, I would still have it as it was as comfortable eighteen years later as it was the day I purchased it. Unfortunately, Lane is no longer in business.
BTW: My dogs won't even lay on this couch.
Buyer beware! As we all look for the best price, and service many companys offer service but acting on this service is another story. STAY AWAY from Ashley Furniture in Bel Air Maryland. This Store and its management are full of false promises. To start, it took them three months to deliver my furniture with another false promise to refund 100 dollars of my shipping cost. 6 months later still no refund! Service what a joke. We have been trying to get service for my sofa for over a month each time we call, we are told the Service Department will call back to schedule NOPE. After complaints, we were told the Manager would call us back guess what NOTHING. I am about to go on an all-out marketing battle to keep people away from shopping at this store.
