Ashley Homestore

We purchased a double recliner. Frame broke Home furniture in Plover WI would not fix. Now the recliner is separating and they still will not fix. Ashley maker dose not back there product! Get Covid time frame was involved. But they still will not come and fix. Ashley furniture is poor quality. The neighbor purchased the same one and is having problems, has had repair twice.

They take the mask mandate in Michigan to a whole new level of insanity. I went in with a shield because I can't wear a mask but was asked to leave anyway. If you think Whitmer's mask mandate is total BS... go somewhere else.
PS... HEY ASHLEY... look what I bought at your competitors.

On January 18,2021, I contacted the warranty for a Broken Recliner that would not recline. They responded by saying "You are in our system and will not be forgotten, and we will get to you as quickly as we can. In the meantime, thank you for your patience as we work our way through this highly unusual situation." It is now March 7,2021, two months later and I have still not heard from Ashley Furniture, meanwhile they keep mailing me notices about sales. Why would I buy from them now?
Update! It is now January 10,2022 and I still have not heard from Ashley Furniture.

Bought a living room couch and chair and three end tables, they delivered only the couch and chair, said it could be 2 to 12 weeks before we get the tables, fine. Next they delivered the couch and the chair and the power cord was missing for the couch, said they would have to send it UPS, ok. They said they would give me a tracking number when the part shipped, after several days I called customer service to see when this would ship, she gets an attitude and in a snarky voice tell me, well, it only been a few days. This will be the last time they see me and I would suggest that anyone take their business to people who actually appreciate what you spend your hard earned dollar on.

DO NOT PURCHASE FROM ASHLEY! I have had damaged furniture arrive - exchange of furniture - repair people come to my home and state they can not do anything, etc. But when you call there customer service as I have more times than I can count - you get unprofessional people that are paid to be rude. NO CUSTOMER SERVICE AT ALL! After 10 visits to my home and spending $5,000 plus on the purchase - they have the nerve to offer me a $30.00 gift card for this plus. Keep your $30.00 - what an insult! Why would I ever want to step foot in your store again if I can't even get the furniture that I purchased repaired properly or replaced. Who wants to have BRAND NEW furniture repaired? I know no one from Ashley will ever reach out to me about this - because for 4 moths I have never received a call back - I have had to call everyday! PLEASE ASHLEY FURNITURE TRY CARING ABOUT YOUR CUSTOMERS AND GET PEOPLE ON THE CUSTOMER SERVICE LINE THAT CARE!

My wife and I bought a recliner from Ashley in Irmo, SC on October 31,2020. At that time they told us it would not deliver until December 19,2020. Ok we understand things are backed up because of the corona virus. Fast forward through several months of no contact, us having to call and ask about the Chair. It delivered to us on February 12,2021. Hooray!
On March 1st the Chair broke! Electronics will not work! What a piece of crap! They tell us after trying to get through their maze of customer care folks. I was #80 in line at one time my wife gets to talk with one of the people. They are gonna send a part within 10 DAYS! And then they will call us and tell us when a Technician can come out and fix it. THEY SUCK! DO NOT DEAL WITH THIS COMPANY. They do not back up what they sell or back up what they tell you. Nobody can answer a question. We talked to an operations manager for this region. She said she could not access any work orders?! What? You are in charge of operations and do not have access to work orders?
You Can't Make this Stuff UP. I am warning you if you don't want to end up sitting on a recliner that doesn't recline-Stay away from ASHLEY!

Customer service sucked in the past but now they've completely gone down the toilet. We're supposed to deliver 1/15/21 and now 6 weeks later they cant even tell us when we'll get it. The phone numbers they give us dint work 1/2 the time & when you do get someone they can't help you in any way. We will never buy from them again.

We ordered some furniture it came after 2 months and it came with missing a lot of pieces, we called they ordered for us the pieces they say it will take more than 10 days after 10 days i call to see about my order nobody answer nobody know what i talk about. I will never buy anything from them ever.

I am trying to locate the tracking numbers for my outstanding items. Every time I call, they give me the run around. When I contacted the store, they told me customer service is known to give the run around to get you off the phone.

Ashley Furniture has the worst customer service I have ever seen. They do not answer or return phone calls. I called multiple times and sat on hold for 15 minutes until it required me to leave a message. I spent 2 hours on the instant message and nobody ever came on to address my concern. I also emailed multiple times and nothing. This was after I spent $7,000 at their establishment located at 1773 S 300 W, Salt Lake City, UT *******. I will never return and I wish I had listened to the multiple people who told me not to go there. Also, when I left to consider making a purchase the salesman was visibly angry with me and when I returned to make the purchase he stormed away towards the back of the store and I had to run to keep up, following behind him. I would think a salesman would walk side-by-side and show respect to their customers. I was so shocked I didn't know what to do. I will never allow myself to be treated that way again and I will definitely spread the word. I also found the exact same items at a lower price elsewhere.

I ordered a couch from the Homestore in Flowood, MS. Nov 2020 and still no couch. Trying to cancel.

APRIL 15,2021
ASHLEY FURNITURE HAS REFUNDED OUR PURCHASE AND PICKED UP THEIR FURNITURE.

On Nov 1,2020 I purchased furniture at Todd Wanek's Ashley HomeStore. In Oxnard, CA. Todd Wanek is the CEO of Ashley Furniture Industries out of Arcadia WI. Mr. Wanek owns this store location and many others under the name of a Shell Company, Stoneledge Furniture, LLC in Colton, CA. In fact he has many alias business names; Here are a few more; Rockledge Furniture LLC, Southwestern Furniture LLC, Kingswere Furniture LLC, El Toro Road Assoc LLC, Ashcomm LLC, KT Brightwater LLC, Appls Fl-Ok LLC and many more.
In December, I was very surprised to get a call that told me my furniture was ready for delivery, when other customers were waiting 6 months to 1 year for their orders. Since this was right around the holidays and I was going to be out of town, the delivery was set up for Monday, Jan 18,2021. I also paid for the Premium Delivery option, which means, they deliver, bring it into my home, and setup the furniture. The delivery crew showed up on Jan 18,2020 at 9:00 am. They just took everything out of the truck and put it in my house and left. It was a very quick delivery! Immediately, after they left, I was able to look at the furniture and instantly knew why I had received the furniture so quickly. There were many defects, listed below but not limited to:
1. End table is damaged. Top corner is chipped off and looks like a failed attempt to cover it up with a marking pen.
2. Coffee table top was not finished properly and has swirl marks in it. Also there are heavy white streaks all over the top and sides. I guess it's supposed to look like stressed furniture but it just looks bad and hastily finished. It's a mess!
3. One large chair has a crooked leg and there is white paint slopped all over the bottom, wooden parts.
4. The other large chair has a crooked leg on it.
I cannot believe they would take advantage of a Senior Citizen by dumping off B-stock furniture and leaving like that.
By 11am, I was in the store complaining to Abraham Aparicio, the store manager and also cancelling the last end table that wasn't delivered. They took it off my bill, as far as I know.
However, they refused to acknowledge a replacement on the damaged furniture. This has caused a lot of pain and frustration on our part, trying to understand why they dumped the furniture off, like they did, then refusing to replace or refund what was damaged. The furniture is broken, shoddy and has crooked legs, etc. It looks like "B" stock merchandise, not new that I contracted to purchase. After I complained about the problems, they told me they will only fix it! What? I didn't pay good money for furniture to be repaired, refinished etc. - IN MY HOME! What a disaster that would be, just waiting to happen. For Todd Wanek to send me some B-Goods and broken furniture, to be repaired is outrageous. I paid good money for New Furniture and that is what my contract is binding, for. His Fraudulent Business Practices are horrible and taking advantage of Senior Citizens, like us is outrageous!
Since Todd Wanek and Ashley Home Furnishings breached our Sales Contract and fraudulently took advantage of us, I am requesting a full refund. Ashley Homestore should not charge me any Cancellation and/or Restocking Fees.
I want them to schedule a pick up the furniture, ASAP - refund my full purchase and cancel the order immediately. I'll give them 10 days to provide a full refund, which the law allows. As of this date, they still refuse to cooperate and insist on repairing the damaged furniture in my house.

I do NOT recommend doing business w/this company. First of all when you make a purchase (order your furniture) you have to pay in full. They have your money & you have nothing but problems. I ordered a sectional sofa & got a call indicating it was going to be delivered at around the same time it was promised. THEN comes the bad news. The inside pieces didn't pass inspection so I only got the end pieces. They said it would be around Feb 1 for the delivery of the other pieces. Again, they have my $ and I have nothing - not even a phone call indicating when the additional pieces would arrive. The salesperson who sells you the item may get commission but then she disappears - as in doesn't answer her phone or return calls. It's now been over 3 months & all I have is a couple of end pieces with no middles. I wish someone had warned me about this company so I'm hoping I can prevent you from having the same issues.

I sold my house my deceased husband built after living there for 65 years. This was a very emotional process.

On Sept. 6,2020 my daughter helped me shop for new furniture for my new apartment.

I placed an order with Ashley Furniture in Lancaster, PA for a sofa and 2 kitchen bar stools and paid in full $1346. 20 including delivery on my VISA card.

I was promised delivery by Nov. 6,2020 when I planned to move into my new apartment.

My daughter called on Nov. 6th, and was told delivery was delayed until Jan. 19th for the stools; Feb. 6,2021 for the sofa, and they would keep updated every two weeks via email on status.

No updates ever received and called numerous times to get updates.

Called on Jan. 13,2021 for update and told delivery date now March 20,2021.

Called the store today, Jan. 14,2021 and told I need to come into the store in person to cancel and process the refund. Given my age (88), health issues, and COVID situation I'm unwilling to do this.

So I submitted a request for refund though the Ashley Furniture Customer Facebook Group and informed my Credit card company to dispute this charge.

Purchased a entertainment center online from Ashley Homestore on 11/26/2020, they delivered it on 12/11/2020. Delivered the wrong tv stand the fireplace insert won't fit, only brought 1 pier and didn't set anything up after I paid the $99 set up fee. I complained on December 12,2020. They said a supervisor would call me back and I'm still waiting. They won't refund my money and pick up all of the furniture or won't bring the correct pieces of furniture.

DO NOT BUY!
We all know this is a different time (COVID). We went to the store on the beginning of August to get a sofa (Greenville, SC). We got a seller which mentioned a few times that the sofa might come before September 24, but it is not promised. However, he did not think about telling us that it might delay. We waited until the September 22 to know when the couch will come. This is when it all began, the delay the couch in 4 weeks (due to the COVID-19). Later, again in 2 weeks. Then they delay in a month, and then again in a month! It has been over than 3-month delay. The worst part is that they never gave us a proper answer. Every time somehow when we call, they do not know nothing. I would expect from a big company to know what they do; they clearly do not know. They have NO communication with the factory to know if the sofa is in some process. In addition to this, they might know that there is some manufacture problem, but they do not want us to cancel the couch, so they delay us for over than 3 months. At this point, I understood that you cannot trust them. They will do anything to sell but nothing for the costumer. I would recommend thinking a few times before buying there. They promise one thing and do whatever they want for their own profit.

In october I decided to puchase a Bidewood recliner in New Rochelle. Met Donna the sales Rep and al ittle head manager. They did not have the chair i wanted on the floor that day so they showed me a picturel. As they checked my credit to finance they told me to stand away from them in the store (very rude). So little did I know that the manager and Donna actually billed my credit card before I can say boo. So that was their buisness tactic. Now she told me you are ready to go but I was shocked they made the ransaction without telling me it was already going through. They are sharp and shady. Weeks later the chair came with a label saying " made n Viet Nam". I did not want that They never told me It was manufactured there. And nothing in the box or on the chair said: Bladewood It must be a Knockoff". So to make along story short We complained about their shrewed buisness tactics to Rush the sale and keep ypu believing " don't worry you can cancel if not satisfied" We went there and they said we cannot cancel the jmanager slippery Donna was asked to call me. She did not. Terrible I would not buy from them again We were forced to keep the chair / We like it but not their business tactics/ Just noticed they did not een have tsihnd the sales recept so I assume if I want a refund for misleding tactics, it is now my right. Time for Consumer Fraud

It's been exhausting dealing with this company and the lack of customer support. I've contacted the local store, customer support and the corporate office a total of 35 times in attempts to resolve the challenge with my order and delivery. The lack of communication and consistancy with this company is alarming. In addition, some of the individuals I spoke with during this ordeal lacked basic customer service skills as well as informed knowledge of the products sold and order process. I rarely give a negative review but felt compelled to do so due to the incompetence I dealt with regarding this situation.

Recliner order mid Oct, delivery date in early Nov. Expecting delivery & no show. Called said they tried to deliver no one answered to confirm, which is not true. Resulted chair could not be used by elderly person, too dangerous. We called to return, ordered another one more safe for elderly. We were told it would take up to late December to get the chair delivered, it was coming from OVERSEAS! This was done all online! Chair "might" be delivered late Nov if not maybe mid December. We needed to cancel purchase but it too late my niece had already made the transaction. We should of gone to Jerome's or Living Spaces. DO NOT ORDER FROM ASHELY FURNITURE! OVER 30 DAYS TO RECEIVE YOUR PURCHASE