Ashley Homestore

I ordered the wrong chairs by accident and that was my fault. But returning them is nearly impossible. When I called the number, I swear it was answered by someone who was either drunk or just woke up and working from home. I spent msot of 26 minutes on hold only to be told they would be contacting me with information about returning my phone call within 48 hours. Five days later I got an email, with a clarification question which I answered within minutes. Three days later they said ship it back however you want and pay for it yourself. Don't buy from them... you WILL regret it.

I wouldn't buy your furniture here unless you're prepared to wait the better part of a year for it to be delivered. They sell items they don't have in stock, then will give you a delivery date that will change multiple times with the lamest of explanations. The rating should be ZERO STARS. Ashley is the absolute worst, particularly the Burbank, CA store at 401 N. 1st Street. Furniture that was ordered on July 15th has still not arrived three months later, and we're being told it will be more than another month before it's delivered. They blame it on covid, yet their delivery people come in without masks, so it mustn't be that much of a concern for them. And even so, it should not take four to five months to get furniture that has already been paid for in full. The sales associate at this store, Thomas, is woefully inefficient and ducks customers after the sale has been made. Management and customer service are inept and apathetic, and good luck trying to get through to customer service on the phone. They way they conduct business is a travesty.

Never had such a bad experience with a merchant. They stay in business with lot of advertising. Bought a mattress online, tried to cancel next morning. Too late. Bed had gone out. Told me to refuse delivery. Just dumped on my doorstep with no knock or doorbell. Called to return. In California, 30 day returns, Agent said can't take beds back because of covid. I said it was still in box untouched. She had to get supervisors approval after long time on hold. It's gone as is any interest in my doing business with Ashley. Maybe going into stores better but I'll never know.

We ordered (in person) bunkbeds; they said it would be 2 mos. Ok. We waited 2 mos and checked on status. By checking on status that's giving up after being on hold 45 mins. We tried the online chat. Absolutely ridiculous automated response, though someone did call a few hours later. Said order delayed at least another 4 weeks. We discussed whether we want to do business with such horrible service, have decided to cancel order. We're now on hold another 30 mins in addition to doing the ridiculous chat exercise. Beware. They should not stay in business with this type of service.

We bought a coffee table from Ashley Furniture in Canada, It took over one month to deliver and whenever we called them they answered us with a very bad attitude. Aafter it came we opened And installed it after one week because of COVID-19. The product had lots of problems and scratches. When we called the customer service they said you just have one week to call and we don't do anything. We explained that you said it takes time to deliver your products because of Covid and when we are saying we didn't open the boxes for One week, it's not acceptable? Nobody cares, I just recommend to avoid buying anything from this store, low quality, very poor customer service with such a bad attitude. I wish I never did that

We bought two twin beds. Scheduled delivery, explained that we work 30 minutes away from home so would need a heads up. They never called. Attempted delivery and of course we were at work. I called, verified they had my cell number, they apologized, said they would be sure to call before delivery and after delivery general manager would call, 2nd attempt at delivery made, no phone call from delivery personnel, no phone call from manager. I called today, manager was rude, said she would schedule it for a week out, stated cell number was never updated and she never received a message to call us. Nope, cancelling the order and the credit card and staying away from Ashley Homestore.

AVOID AT ALL COST! The product quality is not satisfactory, and they do not stand behind their product. Be warned that both Jason, the salesman and the "manager" Robert will not only lie and mislead you about the product quality, they will not accommodate any option to replace or repair a defective product.

The reasonable expectation that a company would stand behind the quality of the product they sell is not part of their business model. Robert, a "manager" is a condescending, patronizing and disrespectful floor manager, and as a business owner I would be embarrassed to have him part of my team representing my organization.

I have been trying to order a reclining love seat for my daughter for four days, FOUR days I called the store in Tulsa which is not in Tulsa it is in Broken Arrow, however in order to reach that store where ever it is you have to call the Oklahoma city store in order to be transferred to Tulsa or broken Arrow where ever it maybe. Anyway the store has no furniture according to Steve, so he said that he would have to call someone eight miles away to see if they even had the item I was looking for an $800.00 + item and that he would call me back. Well after four days silly me I gave up and tried to make the purchase at another store and oh surprise that store hung up on me ( oh joy). So I tried the number listed as Corp to find out that it was the line to order online, long story short when I was finishing up my order and tried to pay for with my store credit card of course that would not work either and so Ashley called the credit card supporters, that of course connected us to a lady that had trouble with english who ended up placing me on a brief 1/2 minute hold that lasted well over five minutes and ended with a man asking me can I help you sir? All in all I could not ever refer anyone to Ashley unless of course they had an entire week with which to make a purchase or there was money in it for me!

This store has the WORST customer service! I will never buy anything from this store ever again!
I purchased a counter table & 4 barstools on 7/13/20 and delivered 8/6/2020 and one of the chairs was damaged. The delivery man told us to call the store and he documented on his paperwork the damage.
We called the store several times and no one even answered. We found a website to send pix and describe the damage and never heard back from them. Finally someone answered at the store and told us there was nothing they could do just deal with the website. Which no one has even attempted to reach out to us. Seems the store sells you cheap furniture and gets your money and leaves you holding the bag so to speak.

I will never purchase from this company again! I will never purchase anything that Ashley manufactures. I ordered 2 items. The first item was a 5 piece dinette set that was to be delivered door-step. I am able to get this item assembled. However when I ordered the second item that was a power reclining loveseat with console aprox 6 foot in length and aprox weight is 460 lbs. I ordered at the same time and in the same order as the dinette set. I was not given an option on del for the loveseat. The web site noted on the loveseat page that on power base assembly would be delivered "No Hassel" del that doorstep del is not an option.
After I placed order I communicated with customer service that the loveseat would be del in my home. When I received an email it stated that the loveseat would be del doorstep. I then called customer service regarding this delivery and was told was doorstep I ask if noted that the loveseat was to del in home? I informed this person that my husband and I are disabled and can not get this loveseat into my home. This person put me on hold for ever then informed me that it is noted to place loveseat into home.
Delivery arrived 1 driver who could not get his truck completely backed up driveway and intended to drop the entire delivery in driveway. I tried to inform him that loveseat was to be placed in home. He disagreed said he was only to deliver here (pointed to driveway). I told him no I refused for him to deliver and I was going to call customer service. He replied ok got in his truck and left. I called customer service and was told that delivery is doorstep and then they read about the loveseat to be placed in home. I was then informed that customer service would reschedule the delivery and the loveseat would be placed in home where ever I wanted it to be.
Next thing I get a text msg regarding the delivery requesting a reply conformation I called the phone number given to confirm that the loveseat was to placed in home and was told it was set for doorstep delivery. I ask was it not noted that the loveseat was to be placed in home? I was informed yes it was noted that I was handicap and needed loveseat place in home. I said ok so the loveseat will be placed in my home? To my surprise I was told no that would be premium delivery. I was also told that the delivery can not be upgraded it can be downgraded but not upgraded,
Even though I did order this on line I tried to reach out to my local store to inquire if they could help in delivering since the furniture is in local warehouse. I was even going to consider cancel this and reorder through store. But I quickly changed my mind when the person at the store was so rude over phone.
The only recourse I had was to cancel entire order of $1800. 00
This is the WORST FURNITURE STORE EVER! With a customer service that tells you what you want to hear.

Purchased a couch recently. It had a flaw. The driver told us that it was not right, took a photo and said that we would be contacted. No contact. We tried calling the store. No one responded to the call. In fact, we were disconnected two times. There warranty is worthless. The words on the website are just words. I will never purchase anything from Ashley again. I pray they will soon be out of business with such lousy service.

I purchased my items from the clearance outlet back in May. I was promised my items by June 16. Lie number 1. When I called about my items they said they had not arrived and gave me a another date that wasn't accurate. I called customer care and I kept getting the same response "your items will arrive tomorrow " never came. Finally they arrived three months later and it was the wrong table and chairs. Called customer care because and was placed on hold twice and transferred to the HR department. No answer and no fix to this problem. This by far has been the absolute worse experience and best believe I will make it my mission to deter people from ever buying anything from this company. The worse customer service, horrible instore treatment and no response back when an error has occurred. I have been patient and now I'm highly pissed off and disappointed. Does this look gray to you... I think not.