Make sure you are extremely sure of purchase because Ashely don't honor ANY PURCHASE AND ITS YOURS!

They lie! Worst Servic and customer assist. And customer assistance i've encountered. Go elsewhere.

To provide good quality for every...

We spent just under $10k 6/6/22 in the N Charleston store on a Queen poster bed with headboard and footboard, a king panel bed with footboard and headboard, (2) dressers with mirrors, (3) nightstands, a counter height dining table, (4) upholstered dining barstools, an upholstered dining bench, a dining room server, a couch, love seat, oversized chair and ottoman as well as another accent cabinet we took home with us from the store.
When scheduling our delivery, I requested on 3 different calls that the dining pieces be held until it could all be delivered together. Upon delivery on 6/30, we received the two bedroom sets, living room set and 3 barstools and the dining server. On my son's bedroom set, the bed frame, dresser and nightstand all came chipped, scuffed and scratched and the foot on the bed frame was out of alignment. The mirror for his dresser was broken upon delivery and was sent back with the delivery drivers. The dining server was not only scratched and scuffed all over but was missing a chunk out of the foot and is clearly visible from the side. The delivery driver showed me a picture he took of the server in the warehouse and was told "it should be fine to deliver like that". They said the warehouse doesn't care, sent it knowing it was messed up, gave it a kiss & said good luck We weren't even supposed to get any of the dining pieces but they said they had to leave it anyway and I needed to call the customer service number they gave to me after they left. I was also told they weren't supposed to put together our living room set, it was supposed to be just a "delivery", so they left it wrapped in the cardboard and plastic for us to unwrap and put together. While removing the pieces of plywood from the bottom of the feet, I realized the screws were all stripped and some were broken inside the feet of the chairs. It took 6 hours to unwrap and put this set together. I also spent the entire afternoon on the phone with Grace from Customer Care, who was rude and kept talking over me telling me I wasn't supposed to accept the furniture. I asked to speak to her manager but she told me she was the manager. I ended up calling the N Charleston store and speaking with Miranda, who tried to be helpful as was Abby, the sales rep that sold us the bedroom and dining sets. She said she would credit us back the $99.99 delivery fee because the living room set should have been set up for us. She also called Grace to have our furniture reordered and I did receive a voicemail from Grace on 7/1 saying that she reordered the dresser, bed, chairs and server.
This morning, on 7/6, I received a text from Bob at Ashley saying technician will be in my area on July 16th and he will send me a time window the day before for them to come do repairs because he has an order from Customer Care for the technician to 'just touch up some furniture pieces'. I called the N Charleston store and since Miranda was not working today I spoke with Abby and she called over to customer care because all she showed being ordered was the headboard, footboard and stools. When I got a return call, she assured me there was a new bedframe, dresser, nightstand, server and 3 barstools being reordered. There was also an another Dresser being reordered but that was not needed as that dresser was fine. I asked about the mirror and she said it was in the warehouse. Then I asked about the dining table, which I was told was on the truck to the warehouse 2 weeks ago that it would be here the first week of July, that now it's not expected to be here until the beginning of August.
Miranda from the store was offering a $300 total refund on $9,455.26 of furniture. None of this is acceptable; more than half the furniture showing up damaged (I haven't even mentioned the damage to the walls the movers left), being left with the task of unpacking and assembling half of it, dealing with rude customer care representatives, nothing was reordered as promised, being refunded $300 is a joke because that doesn't even cover the delivery and tips paid to the drivers. Portea in corporate promised to have this resolved with a $950 refund & $250 gift card and we were only sent $100.

When we received our replacement furniture, it was worse than the first delivery. I did not accept all the furniture because we were better off keeping the items we already had. One of the barstools had so much glue coming out of it, it looked like a kindergarten art project.
I had to call and email Grace several times to get a delivery of our 4th and final barstool and when it came the driver banged the chair off the driveway and the garden fixtures on the way to our door and then dropped it in front of me. When I told I wasn't accepting it with the big gouge and scratches on it, he threw a fit and brought the chair to the truck and threw it in and got in the driver's seat. Instead of a replacement I requested a refund because we do not want to deal with this company any longer. Three different employees promised a refund of $169.65 for the stool and another $950. I had to call back multiple times to check on our refund and finally today I spoke to the store and they said we would only be getting back the $169.95 because we already got the $950 that we were promised again.

This company is run like a circus. I will never recommend it to anyone. They're liars, have cheap furniture that you could find better quality things at Target for half the price and their customer service just plain sucks.

I will NEVER, EVER walk into an Ashley Furniture/Home Store again. NEVER! Not only has this been a horrific experience, I have learned that there is no real phone number to call or email to use to share concerns. I have sent an email with no response and I have been placed on hold for multiple times at not shorter length than 45 minutes.

Back in December of 2021 I purchased an expensive amount of furniture from Brandon Florida's Ashley Home Store, a company (not always that location) that I have always used for multiple purchases. My sales representative, Debra Lutes, was very helpful at first and I was originally very happy with my purchases and service. Over the next couple of months, I remained very patient as I awaited my items to come in for delivery. Occasionally I would ask Debra what the status was and she provided an update which made me feel as though the communication was good. So far, so good …

Then on 23 February everything changed. I was told by Debra that Ashley Home Store was looking at doing a 28 February partial delivery of items that had arrived (everything but two dining room chairs) and I agreed that would be a great day. She also mentioned that I was on the delivery schedule for 11 March but they were trying for an earlier date. A couple of days later I had not heard from Debra if 28 February was confirmed and therefore I sent her a text message to asked her … crickets … no response whatsoever. Multiple text messages to her and not one reply … EVER. So, on 26 February, I called the Brandon Florida store and was told that they would NOT be doing a partial delivery and I would have to wait until my all my items arrived in store on 15 March. At that point I agreed that waiting on a full delivery after 15 March would be best. But I did question how I could be on the schedule for 11 March if all of my items wouldn't be ready until 15 March and the lady at the store just told me they couldn't do a partial delivery … she didn't have an answer. She then restated that I could not have a partial delivery and would have to wait until all items arrived. Please keep in mind that Debra Lutes STILL HAS NOT communicated with me.

On 4 March I then received an email from Ashley Home Store delivery stating they were delivering my items on 11 March (even after being told nothing would be delivered before 11 March because they couldn't do a partial delivery). Completely confused I called the Brandon Florida store again and spoke with a representative who stated I would be receiving my delivery (all but two dining room chairs which hadn't arrived) and I was happy with that. After asking how this much confusion could occur the response was, "We cannot do partial deliveries when it involves not having a full dining room set." Say what? I was just told I was receiving everything excluding two dining room chairs. This was completely confusing. STILL NO REPLY from Debra Lutes.

On 9 March I still did not have a delivery window timeframe for my items so I tried calling Ashley customer service but kept getting pushed from one number to another … online purchases, in-store purchases, back to online purchases and was then told I couldn't request a delivery window because customer service had no connection to the delivery team. HUH? So once again, I called back to the Brandon location and reached an amazing young lady named Mindy! I asked if Debra was still working there and she stated "Yes, she is still working here." But I still hadn't heard a peep from Debra. I asked Mindy to see if she could help me request a specific delivery window (needed an early morning time due to work) and she was able to email with the delivery team and the gentlemen on the delivery team confirmed that my request should not be a problem. All was well and Mindy confirmed that my requested time was good to go and I would receive all items on 11 March excluding the two dining room chairs.

On 10 March I received a phone call that my deliver would be at a completely different time than was agreed upon. I shared with the caller that Mindy at the Brandon Store location worked with the delivery team for a different delivery time and the caller stated she could not change it and I would have to change the date. I of course, disagreed and would not be changing the date and I asked to speak to a manager. While on hold I called Mindy at the Brandon store location and I had her and the delivery caller on two separate phones. The delivery caller mentioned she tried calling the Brandon store and that no one answered and yet Mindy mentioned no one from delivery had called in the last 10 minutes. Mindy then provided the delivery caller the name of her contact via email (who had agreed to my requested time) and when that was all confirmed the delivery caller then changed the time … the one she originally said she couldn't change. The next day I would be a delivery of everything but two dining room chairs (which at this point was now arriving 22 March)

On 11 March the delivery arrives … but only a bedroom set and three bar stools. No desk, no table, no kitchen chairs, no kitchen bench … just a bedroom set. How in the world could this happen? I immediately called Mindy who then told me that my table, bench, two dining room chairs and desk were all on back order and hadn't arrived. And yet this whole time I was told that on 11 March I would receive all items (except the two dining room chairs) on 11 March. Disappointed cannot describe my emotions. Then as my bed was being delivered I received an automated call that my delivery would arrive at my house in four hours and yet the delivery guys were standing in my driveway.

At the point, I have no clue when I will receive my remaining items. I personally think all of this could have been avoided if Debra Lutes did her job and communicated with me. It appears she got her commission off of a 5-figure dollar sale and once that happened she walked away. Not sure why she would tell me that 28 February was a possible date and then never, ever communicate with me again. There is a HUGE lack of communication in stores, on the phone and across the entire business. The only saving grace to my horrible experience was Mindy. I knew going into this purchase there would be a long wait time and I remained very patient but for Debra Lutes to not communicate at all shows a lack of professionalism, courtesy and proves to be truly disrespectful. Finally, the lack of communication proves that Ashely Home Store is not worthy of anyone's business … more specifically, mine. I will never but another item from Ashley nor will my friends, family and business partners.

I visited the Ashley Home store at Brentwood in Calgary (DON"T). Met a very nice sales rep and felt instant trust. Next day I brought my husband in and we purchased a couch. There was one in stock and it was delivered on Wednesday April 28th, 2021. My husband and I greeted the truck. Our couch was the first delivery. As the truck opened, our couch was standing up on its side in a packed truck. The couch was wrapped making it hard to maneuver and one of the delivery guys dropped his end trying to get it out. They roughly left it standing on its side again and hurriedly took off before I could unwrap and inspect.
As soon as we got it in the house and unwrapped it, I found rips, scrapes and unsewn seems. Their policy I find out is no replacements, only fixing. When going thru appropriate procedures with their specialist, I find out the repair will practically have to recover most surfaces for approx. A 5-6 hour job.
With several conversations I find out I can pick something else at the store for a 10 % fee or return and pay a 25% restocking fee, meaning I would need to pay them $525 to return a damaged couch that THEY DELIVERED to me. Absolutely refuse to replace. Another words, they do not stand behind their product and do not care about the stress they cause or the fact that you trusted they are a reputable company who cares if they deliver quality goods or not. It seems their motto is: get it into your house and they are no longer responsible even for damaged goods. I do not recommend them at all. I do not feel it is at all ethical to pay for a new couch, receive a broken one and tell you that you may only have a repaired one. For them to make this right and me happy, it would take a new and inspected one couch that is free from *******@ashleyhomestorecanada #*******@ashleyhomestorecalgary #ashleyhomestorecalgary
#Calgaryroastandtoast

My husband and I purchased a sofa, chair and a half, coffee table, two end tables, an entire bedroom set (bed frame, dresser, chest, and two night stands) and a dining table. The dining table, coffee table, and end tables we bought straight off the floor.
We spent thousands... one of the reasons we chose Ashley's was because they guaranteed to have our bedroom furniture to us by Nov. 17th and the couch/chair by Dec. 3rd. Well, I am still waiting on the remaining bedroom furniture (I have the dresser) and the couch finally arrived yesterday.
I was under the impression that they did "assembly upon arrival" because that's what was advertised to us.
I am an onsite manager and my home is directly above my office. I was more than aware that a solid couch would be unable to fit.
When they arrived with the couch intact, I assumed they knew what they were doing since they have already delivered the chair and dresser.
Of course, it did not fit. I wasn't surprised.
I started to discuss solutions with the movers but they weren't even willing to try. My husband began taking off our front door and they said it wouldn't matter. That there was no way to fit the couch and we should buy a new one. This is the third time someone from Ashley's has told me to buy a new couch. My husband and I looked for three weeks to find a couch and this is what we settled on. I'm a super picky person and picking a new couch is no so simple for me... considering I've purchased the coffee table, end tables, rug, and wall art to match. Also, I'm extremely busy and it was difficult enough furniture shipping the first time.
Not to mention how long that will take and I'd like to have a couch before Christmas!
The other two times we were told to just "buy a new couch" was when we were calling about the late delivery. It wasn't here in time for my childs birthday (I stressed to them how important that was) and they guaranteed the 3rd.
Hearing it again made my blood boil.
This is the couch I bought. We measured the couch and tables to make sure it would fit, bought all the other furniture to match it, painted my walls to go with the furniture, and you told us you'd assemble it upon arrival.
We waited longer than the intended delivery date for this couch and missed having one for the event I needed it for because I don't just want to "buy another couch."
Your white-glove delivery suggest that you will get the furnitur into the house, guaranteed.
When the movers left, we took the legs off (they couldn't even humor me and do that much) and we removed the door. We tried ourselves but my husbands back is suffering from some back problems and I am probably not the best help. It definitely wouldn't fit like that though, as they suggested. It's extremely frustrating that they didn't even try to find a solution. They even told me that the woman they delivered to before me, that her couch also did not fit and she wanted a refund.
It's really shocking to me that you advertise "assembly upon arrival" yet the men who deliver the furniture, know nothing about it. If they were able to disassemble the back of the couch, we'd be able to get it in with two pieces, no problem!
However, Ashley Furniture would prefer to refund me thousands of dollars instead of finding a creative solution to get this into my house?
Luckily enough, I manage a storage facility so, my couch is safe in storage right now. Of course, I'm losing money on that unit until I can get the couch in. I'm also having to look into someone who can come disassemble the couch and then reassemble it again... which will surely cost me hundreds of dollars. Apparently Ashley is unable to offer this... which, again, I am shocked that they'd prefer to lose money than just disassemble a piece of their own furniture!
I've tried to receive the blueprints to the couch so my husband could at least confidently disassemble it and we wouldn't have to spend our Christmas money... but apparently Ashley's cant be bothered with that either.
My overall experience has just been awful. Unless my issues are corrected, I plan on leaving a review everywhere and warning everyone until the day I die lol. I am that upset.
I did my part, you know?
I explained to you that the entry way was unusual and you told me you'd assemble it upon arrival.
I was told the wrong dates, the furniture wasn't here for when I needed it, my bed is on the floor because I'm still missing a ton of furniture that was supposed to be here a month ago, but worst of all... getting a hold of Ashley Furniture is a struggle and a half. It takes hours to connect with someone and then it is a transfer game. Transferred from one person to the next because no one can seem to help you. And when you do get a hold of someone, their solution is "buy a new couch."
You know, I want to upgrade my bed, I need more rugs, wall art, a bar, etc... thousands more dollars that I intended on spending at Ashley's that I will no longer spend there
You're just losing so much money. I know exactly what I want from there but if you cant fix these issues, then I just can't justify spending anothe penny to y'all.
Not a cent from me or anyone else that I can convince otherwise.
If they can fix this and I see some changes in the way I've been treated... if they can get my couch in and my furniture here by christmas... then I may change my mind.
Until then, I will be leaving reviews everywhere. Anywhere that takes them... and I will be warning everyone until the day I die lol. I am upset enough to take an entire corporation down, if I'm able to do so! Jeez...
I urge everyone to go read their BBB reviews. Especially if you're considering delivery. Talk about a s**t show!
Nice furniture... but nothing else. The nice stops at the furniture because everything else is a nightmare.
Take it from one extremely disappointed and dissatisfied customer.
Take your money and run!

Not recommended. Poor cust service...