Ashley Homestore

I have a delivery date set, passed a few days no calls no emails. Since then I have been calling and I heard only apologise from the salesperson. I called to the store, no answer! TERRIBLE SERVICE! Never again.

I purchased a Durapella power reclining sofa from an Ashley Homestore. I thought getting the extended warranty would be a good idea since the sofa has all these electrical components. Delivery was within 2 weeks. That was fine. Within 2 weeks the electrical components stopped working. I called customer service which is where the problems start. When you call customer service, you get routed to some out of country network of people in possibly India who can BARELY be understood. Additionally, the phone service where these people are located is very sketchy and I had to hang up and redial several times before getting a clear connection. These "customer service reps" don't know anything about the the components of any of the Ashley products. This was very disappointing. I finally get to speak with someone who gave me a service order number. It took 3 weeks to even get a response on when the parts might get shipped. That was after my continual emails to the service scheduler named Sadie Jewel (probably some fake name). Sadie told me she could not issue a replacement of the sofa because it could be repaired. I waited and waited. The box of parts was delivered to me directly although I was never told that. So now I had a box of parts with no installer showing up. I emailed Sadie AGAIN. I finally get information that someone will contact me to install the parts. A few more weeks pass and I get a call from the installer company (this company contracts with Ashley to make repairs). An appointment is set. Later that same day the installer calls back to say they have no one in my area to install and they will have to contact Ashley to send someone else. Another couple of weeks and I decide to email Sadie AGAIN. It's during this time that all the customer service numbers for Ashley stop working. I drive 1 1/2 hours to the Ashley store to be told that their system is down and they cannot help me and to just keep calling. That's when I emailed Sadie as a last resort. She also says their systems are down. She apologizes. She confirms that the installer updated their list of service areas and I was no longer in it.She said we may have to install ourselves and she's closing the service order. Read her response below. I'm going to hire an attorney at this point because I'm THAT mad.
Now, the stitching has started to unravel and I have no way to make a claim.

I had a great experience with the person name Cody at Ashley Homestore! Cody was very helpful and knowledgeable about the products, and he was able to assist us in finding exactly what we were looking for. I would definitely recommend Ashley Homestore to anyone looking for quality furniture and great customer service.

My recliner chair is 9 years old and through wear and tear, the mechanism got damaged. I called Ashley's parts department and spoke with Kelly Jones to order a replacement. I was blown away that she offered it to me free of charge, shipping included, It arrived a week later in perfect shape and is going in now. Service like this will make me look at Ashley's first for ant furniture I need.

Bought Sofa, Loveseat set an year ago along with Ashely suggested 5 years extended warranty, the love seat is broken within a year, when I tried to claim the warranty, the Ashely technician came and inspected 2 times and clearly said un reparable and asked me to wait till the extended warranty kicks off. I followed the instruction and started a claim with GBS warranty for the loveseat replacement, GBS tech came in and suggested a new drill to metal causing cosmetic damage to sofa and now GBS declined to replace the Sofa. When I reached out to Ashley to cancel the extended warranty they are asking to to contact GBS to cancel the warranty and GBS is asking me to contact Ashley to cancel the warranty in and all I lost the money for a useless sofa offered by Ashley, totally unhappy with sales and service., never go to Ashley again.

My wife order a product, and cancel it before delivery, they refused too cancel and refuse to send a return lable for a refund. I have talked to several people there and was just told that they will look into it get back, well they haven't gotten back, and I'm stuck with a table I don't need and out of $160.00. Good going Ashley for ripping of seniors. Donald Spearman

I purchased a complete dining room set from Ashley furniture store in farmingdale and our sales person was Benjamin Johnson. We ordered a dining room table, hutch and 10 padded chairs. The 1st delivery we accepted everything but the table top because there was a chip in the top of the center of the table. Delivery day number 2 the table top cam with a chip on the side. Delivery day number 3 they delivered the same table as delivery date number 2 with the chip on the side. Delivery date number 4 we finally got an undamaged table. So that's 4 days off from work that they never offered or compensated me for. Also on every delivery the driver stated oh that can be fixed. Just accept the delivery and they will send a repair man to come fix the table. Only to find out that once I accept the table if the repair guy cannot fix the table I have to accept it as is. I find out the issue is the drivers or Ashley do not get paid until I receive and accept all of my delivery. So every time I did not accept the table top the drivers marked my order as delivered so they can get paid. I would then have to call Ashley and have them change the order as not complete which takes a few days. Meanwhile I cannot reschedule a new delivery date until they clear the computer as not a complete delivery. I have been in contact with the salesman Benjamin Johnson and have had not one callback or communication from corporate. I just get a message from the salesman that he will take care of it and call corporate directly. Still not one communication from anyone. This has gone on so long that my salesman Benjamin Johnson is now the assistant manager. He told me I have some pull now I will take care of it, we'll months later and still not one communication. I will never purchase from them again and I would advise you to be cautious.

We walked into the Ashley Store in North Scottsdale and was immediately greeted by Laura Sharp(salesperson) She knew exactly what we were looking for and within 15 minutes the deal was made and we purchased our table and chairs. She was lovely and very personable. Please give her a Kudos from us... job well done. Hopefully all of your staff is like her! Thank you Laura! Samantha and Terri

They scheduled this couch to be delivered between 9:30am-12:30pm and it didn't arrive until almost 6pm! In the morning they let me know they were having truck issues (which is fine, those things happen) but then they didn't communicate with me for hours (even though they explicitly said they would). Hours later I got a call from a driver that had arrived, then when I met him he went to the back of the truck and realized he didn't even have the couch! I was told again I would be contacted with updates as he returned to get the couch, but hours passed and I didn't hear anything and couldn't get ahold of anyone. Around 3:30 I was told the couch would arrive in 45 minutes so I rushed home. Over an hour and a half passed and I still hadn't heard anything. Finally around 5:30 the couch arrived and the delivery guys manhandled it (almost dropping it on a kid). The couch is great so far but this was the WORST delivery experience and the company still hasn't gotten back to me about the issues (a week later).

Purchased a sofa and love seat as a gift to daughter and husband. Grandson got yogurt on sofa. Plan refused to clean stating we tried to clean it and voided out the plan. Were we supposed to leave yogurt on the sofa as ashley wasn't coming out for two weeks? They would only deal with me since I purchased. I finally got to management after several attempts. I have names and numbers of people to whom 9 spoke to along with dates. They refused to refund the money I paid for the plan, and sofa was never cleaned. Has been about a month now still waiting for someone in management to settle this after being told to appeal the decision. I am very disappointed as I feel I was talked into buying the protection plan "if we can't clean it we will replace it" is what I was told. What a joke! If you are considering buying from them I would really think twice. Meanwhile my daughter is living with a stain on her sofa and who knows if it will form mold since it's food!

We purchased a couch and loveseat that was over $2000 from the Ashley home store. The couch recliner broke within a month. I called customer service and was told they had to order the replacement parts. I waited a month and no parts were ever delivered. I called back and was told there was no record of the parts ever being ordered at all. Once they were delivered I had to wait three additional weeks to be scheduled by the repair man. Then a month later the love seat recliner mechanism broke. The parts were ordered and delivered, I was again scheduled three weeks out for repair. When the repair date came I called as I had not been notified of a time just to find out that they overbooked and my repair date was rescheduled to two additional weeks out without ever being notified! If you want good quality and good customer service I would recommend another company!

I want to start by complimenting my salesman Ahmimi in San Antonio he was awesome spent time explaining everything and made sure I was happy. I ended up with 5 different orders and it will drive you insane trying to talk to a live person about your delivery they give you a number *******7930 and says to talk to someone about your order hit 1 then you get a recording that loops around over and over and says this order number has 1 fulfillment and can't ever talk to anyone. Then they delivered my stuff today on time but when delivery guys finished common sense you would think that they would ask you if everything is ok are you happy with the delivery. Well they forgot to install the handles on my king size bed frame that came with several handles. So I tried calling the store they give me that number that you will never get a live person. Then I opened a ticket online to turn the drivers around they had just left. I chatted with one agent who then transferred me to a second agent who then sends they will send message to delivery team agent which is 3rd agent and they have it contacted me back yet it's been a few hours now so I'm not happy there is more I should complain about but I will not

I bought a dining room set in late 2021. I noticed immediately how poor quality the table and chairs were. I thought moderate price would equal moderate quality. Instead I got particleboard and one coat finish that made the table top look worn within a month. One of the chairs was knocked over during an emergency and it literally shattered. I will NEVER purchase from Ashley Furniture again and I warn off all my friends and family.

We have never treated so well by the staff at Ashley's! Our salesperson Zechariah Dobbin was very helpful and very nice to us! Then the delivery people was absolutely fantastic! Brent and Jeff! They were so handy and very personal to us! We have bought before from Ashley's and we will certainly again! Tk you so much!

I wish I read the reviews before I ordered. I ordered a nightstand and matching bureau. The nightstand said it would be delivered via FedEx, ups, one of those. It also said assembly required. I chose to chat with a rep to ask why and she said it world come assembled except for the usb hookups on the back of it. Well, it came with the shelf pushing through to the back of the board that was previously stapled on, plus, I had to install the handle on it. Ridiculous. Then, I got 1 email saying it world come on the 24th. Didn't get another email until the day before saying it was coming between certain times. I asked for it to be brought up into the hallway in front of the bedroom so we could put it in later after we finished moving other things out. They didn't offer any protection for the bottom so we could slide it into the room without a problem. My son tried moving it and it scratched up my floor. I had ordered a nightstand and matching bureau through Jordan's furniture for my daughter's room and the service was great! They had both things put together and delivered them at the same time, then, it was 7am and my daughter wasn't up for school yet, so I asked if they could put it in the upstairs hall, they said no problem. They even put protection on the bottom so when we were ready to slide it into the room, no scratches on my floor. I'll stick to Jordan's until Ashley updates their quality of service. So disappointed, i wish I never gave my son the option and just stayed with Jordan's. Completely unacceptable!

DO NOT SHOP HERE! GO SOMEWHERE ELSE! I ordered a recliner and it took me 10 days to get it and it was wrong. Wrong color, it was manual not electric. My dad didn't know what kind I ordered and I had to work so I couldn't be there when it was delivered. Something that expensive you think they would get it right. When I get home I was mortified. Now I have called customer service 3 times and they have NO IDEA what they are doing. She said someone would get back to me in 24-48 hours so I waited a day and called back and they had drawn up a ticket on my warranty not my recliner that was completely wrong. So finally got through to the store and they told me they would call me back in 30 minutes. Two and half hours later I had to call them back and spoke to the salesman that sold me the recliner. He said I would not get a new one for another 10 or more days and he acted surprised when I said the one I wanted was brown and the one I got is gray. I want a brown recliner! But according to their policy there are no returns so I am stuck with this recliner until I get my new one that I don't know for sure it is the right color. This place is a JOKE. DO NOT SHOP HERE! Go to Factory Direct on South Terrace. I ordered a couch and kitchen table and got them here in 2 days and they were correct. ASHLEY FURNITURE IS HORRIBLE! DO NOT BUY FURNITURE THERE!

Mattress comfy but cooling technology is a joke

Deliveries didn't go well but they made it right after I disputed on credit card charge

I gave Ashley Furniture a poor review on a mattress we purchased from them and they're unwillingness to work with us.
Ashley quickly replied back to my poor review. They (I think it's a computer response) apologized that we're unhappy with the Purple mattress and asked that I email them at, "*******@ashleyfurniture.com"
I think the company post this statement to make it look to the "Reviewer's" like Ashley is trying to help their customer. I've been waiting over a week with, ZERO response!
I'm sure that I'll get another email with a very similar response asking me to email them so they can work something out for me! Follow up to come….

Ordered 2 nightstands that didn't end up fitting in my space. When I asked for return labels, they only sent me 1 of 2 and it was a hassle getting that second one. I was finally able to send them both back. I inquired about my refund multiple times and everyone assured me my cc had been credited. I found out through my own investigation that the items were received back at Ashley ONE MONTH ago and I have received zero notifications, not a single dollar of a refund - there has been NO communication whatsoever - nothing. Every representative I talk to blows me off. Absolutely abysmal customer service - save your money. Never ordering from here again and am preparing to take legal action if there is no resolution in the coming days.