Ashley Homestore

The modified 1x2 strips cracked, and warped. Only two supports with small thin nails that were used with a Pneumatic nailer. Back supports, the same way, extremely poorly made with 3/4x3/4 strips of wood, that have cracked. Pay a little more money, and go somewhere else for higher quality made furniture. Total garbage!

We bought a new king size bed online from
Ashley. They delivered open box items instead of new bed which we are trying to return from last 10 days. All customer service people say they will call in 48 hours to discuss and process the return. We made 5 calls and raised so many requests but they never called back to process the return request. Horrible customer service, will never from Ashley again.

Order was placed and was given an order number. 2 days later I was given a tracking number that was invalid! I never received the products that I ordered!

Ashley Furniture is HORRIBLE... online customer service is pathetic. The merchandise was missing parts and the phone rep argued with me then finally agreed to sent parts. The next day i get an email that they were mistaken, that the parts are not included! So they want to offer me a 10% discount to make up for the misinformation, WTF! They want me to spend more money and shop some more. Nothing but insulting. The assembly instructions clearly show all parts needed. It has been a battle trying to get them to do the right thing which they refuse. I emailed the CEO and he will not respond. I told them to pick up their junk but now they want to send a technician to inspect... again WTF! So i just told them not to bother, i am putting it out for bulk trash pick up and will just count my losses. Expensive mistake made shopping with them. Now they have some goon calling my phone leaving a msg that he would like to know what he can do to fix this... a little too late. I wont do anymore business with them and they can kiss my ***! BUYER BEWARE update I am a month into dealing with this. Still no resolution. The CEO Todd Wanek has failed to respond to my requests to speak with him. I have been dealing with Chris Heintz | LCC Supervisor. He has promised to send the missing parts.Has not happened. He promised a full credit for the bed due to all the trouble. Has not happened. On the contrary there are now erroneous unauthorized charges showing up on my account. I have had to cancel the card being charged as a result. Will be filing my complaint with state attorney general and very possibly my attorney.

Ashley was to deliver this past Friday and didn't. Then Saturday and you guessed it - didn't. I called this morning to verify delivery for tomorrow/Wednesday and was assured everything was in order and delivery would take place. Later today, I received a phone call from Jillian, who claimed to be a manager and was was quite curt and rude, who asked if I wanted delivery on Thursday, Friday or Saturday. It's hard for me to fathom that a company of this size could be so bad at logistics and plainly incompetent. I've purchased more than $15K at Ashley in the past 2 months. No more.

I bought a couch and a loveseat. Within two weeks of sitting in the loveseat. The one side of my loveseat started sinking. Cushion in the middle, was not properly filled, had 2 repairman out, and because of Ashley's policy, they will not replace or exchange my loveseat. 100% satisfied that Ashley advertises is false. I even bought an extended warranty and stated that if I was not completely satisfied within the 30 day period, they would take care of the problem. This is a lie. False advertisement very very disappointing. I would rather buy from badcock.

Don't buy from this store if you need the product on time. We have been reschedule 4 times and still no mattress. Terrible service with the delivery. They won't give you any resolution on your missing product.

We purchased a leather sofa and love seat from Ashley that was delivered October 30,2022. The cost was $6,500.00 plus $500.00 for insurance. We noticed within the first few months terrible discoloration on all the couches only in the middle of each seat. On April 16,2023, 6 months after our purchase we sent pictures to show the horrible condition of our couches. The discoloration was only in the seat area. We were told this was normal wear and tear and there was nothing that could be done. The couches look horrific and they would do nothing. Their service is just as horrific. Don't waste your money on this companies products or honesty to service their customers.

Nothing but junk.bought a dining room set.3 years junk.bought living room set.titanium warrantee best they had 2 years all ripped up.they came out said normal ware and tare refused to take care of it.i will never buy there junk ever again

I purchased a moderately-priced bedroom set online. Overall, it's really nice for the price and I very much like it. The chest of drawers, however, was delivered to me damaged. It appears it was either dropped or the loose staple holding the shipping box to it was snagged on another object, causing the bottom corner (and of course it had to be the front...of course it did) to break and the veneer to become detatched. So I contacted Ashley and they said they would send a "technician" to "inspect/repair" it. They offered me July 4th, 5th or 6th. I didn't want the 4th because it's a holiday, so I chose the 6th. They scheduled it for the 4th anyway, and then they called me on the 4th (at around 7:15am this morning) to tell me the "technician" called off (which I don't actually blame the "technician" for...I mean it's the 4th of July and I asked for the 6th as offered). They said they rescheduled it for the 13th. Now I'm reading online a lot of horror stories with similar circumstances. All I could ask for is to just have the brand new item I purchased for several hundred dollars be delivered to me undamaged, and it's really looking like I'm getting ripped off at this point instead. I love the furniture and to me it's absolutely perfect except for the damage to the chest of drawers. This whole thing just seems bizarre to me.

Service inside store and delivery were as good as I could have hoped. Four star rating. Product was perfect. Years later, I'm still loving use of furniture. Price, product and service, I'm pleased. Will continue shopping there.

Bought furniture salesman ordered wrong one. It was delivered and I was told could exchange contact service customer. Then call after call (including store mgr)with rude, arrogant, hard to understand individuals they said they now will not exchange because it now had taken a week for them to answer.So now I have furniture that was incorrectly ordered and they THINK I am going to pay, and of course salesman no longer works there.They would NEVER transfer me to Supervisor or someone I could understand
ABSOLUTELY RIDICULOUS. I will do EVERYTHING I can to tell EVERYONE I know about the incompetence of this company

Ive been to the store 5 times land made 15++ phone calls to get a new remote control for my adjustable bed. The remote broke into several pieces. I have a 10 year protection plan. No one has called me back, no one has been polite, no one has tried to help me get a replacement. The. Most disgusting customer support, you cannot speak to anyone local. They carry no parts locally. The Protection plan is a FRAUD.

On February 17,2018, we purchased a Power Reclining Sofa, from the San Antonio, TX Ashley Homestore location. Not only did we purchase the Power Reclining Sofa, but we were also strong-armed to purchase the Extended Warranty you pushed onto us. The Sales Representative tried to put on our Sale automatically. We were on the fence about buying Furniture and the Extended Warranty. We declined the Extended Warranty, but then the Store Manager was called over.

The Store Manager came out and explained how we really needed to have this wonderful and fantastic insurance. It would protect our Furniture purchase if anything happened. Even if they can't replace it, they will give us the money, equal to the price plus taxes, so we can buy something else. After the Manager promised us the Warranty and how it would protect the furniture, we decided to purchase the furniture and extended warranty. It was good to know that we were protected if anything happened to the furniture. We were told it would be documented on the Contract that we purchased the Extended Warranty. Ashley Furniture did not have anything to give us about the Insurance. It's simple, we bought it, its on the contract and we're protected.

When our furniture broke last year we contacted Dufresne Spencer Group. We explained what had happened and were told that the Manufacturer's Warranty was expired, but we needed to call Montage and just file a Claim, so we did.

Montage didn't care that we had purchased the Warranty. We were told we were not covered and they will not fix the damage. After dealing with Dufresne Spencer Group dba Ashley Homestore and Montage, it's clear that we are being scammed by both. We would have never purchased the Warranty or the furniture, if we knew they were lying to us.

We trusted that they would honor their end of our Sales Agreement. If we knew that Dufresne Spencer Group dba Ashley Homestore would not be Honorable, we would have never ordered from Ashley HomeStore.

Due to these Fraudulent Practices, Bait & Switch, Breach of Contract and Intentional and Malicious Act, our Contract is NULL and VOID. We would just like our money back to purchase a new sofa without a sunken middle.

We spend over $5,000.00 on 3 pieces of furniture & it didn't last more than 3 months before it started to fall apart. Had them come fix it a few times now they refuse to fix anything with or without a warranty - even though we bough the warranty on all 3 pieces. They do not sand behind their products!

I have purchased an oil and vinegar bottles set. The lid of one of the bottle does not line up with the bottle. I tried to contact customer service and Tina said it's not manufacture defect. She wants me to pay for the return in order to get my credit back. The quality of the items are bad, that's why I didn't want a replacement and just wanted the refund. I will not recommend this website for any purchase.

My husband and I inquired about buying a couch on Sunday, and we decided to go with a different vendor. I kindly communicated with Ashley customer service that unfortunately I had a better financing deal and would not be purchasing the couch. Please let me reiterate my husband and I signed nothing. We authorized nothing. Today we found out that Ashley went ahead and charged our credit card over $4,200 and wanted to deliver a couch that I never ordered. I never signed for this purchase and I never ever ever authorized it. I have spent the whole day disputing these charges, and explaining my situation and what Ashley did to us. To add insult to injury, we left the store on Sunday emotionally upset because our dog had just passed away a week prior. The salesman gave his condolences, and told us to take our time deciding on the couch. So it amazes me that the next day they actually charged my credit card without my permission after telling me how sorry they were that my dog had passed. I highly suggest anyone in the market for furniture, stay as far away from this company as possible. I have still not been given an explanation as to how or why my credit card was charged without any type of authorization. It is a crime that this business is allowed to stay open; don't be their next victim. Their furnture is subpar at best and you don't want your credit card charged without your permission. They need to be held accountable as they certainly don't have the customers best interest in mind, but instead their Commission. STAY AWAY! Store in Middletown, NY. Manager was Austin.

I purchased a sofa and loveseat from Ashley Furniture in March 2023, but a couple of days later noticed the left side of the sofa was broken. I contacted customer service, and they assured me that a technician would be sent to fix it.

However, three weeks went by without any progress, and when the technician finally arrived, they informed me that certain parts needed to be ordered. Another three weeks passed, but still no sign of the parts or the technician.

Frustrated, I decided to call Ashley and they informed me that they would replace the sofa instead. After a couple of weeks, I received the disappointing news that the product had been discontinued. In an attempt to resolve the issue, I reached out to customer service via email, only to be offered a 10% discount, which would void the warranty.

Dissatisfied with this proposal, I declined, and a month later, someone arrived at my door to collect the sofa without offering a replacement, only a refund for the purchase.

This experience with their customer service has been extremely disappointing. It leaves me wondering where I am supposed to sit now. Are we expected to sit on the floor?

It is frustrating that they did not even offer a replacement or another model.

Considering the terrible customer service I received, I have decided that I will never purchase from them again. There are plenty of other options available in the market. It seems like they believe they are too big to be held accountable for their actions.

However, with all the complaints being made about them, only time will tell if they are truly too big to fail.

We purchased three pieces of furniture from Ashley Furniture. Two of them have had to be repaired twice. Getting to talk to a person is almost impossible and when you finally get someone they want to have another person call you back. You never get called back though. What a runaround. Even the techs complain about the system. Our tech person came to check out the furniture and was on hold for 30 minutes trying to call the main number which everyone have to use. Talk about inefficient. We will NEVER buy from Ashley or recommend them again.