Ashley Homestore

Delivery dates are completely abitrary. Customer service is TERRIBLE! Still have not received my order. Will never order from Ashley Furniture again.

I placed an order for a bedroom set and chose a delivery date. The confirmation email stated that my delivery was successfully scheduled. However, I did not receive any shipping or tracking information regarding my delivery and it did not arrive on the scheduled date. I contacted customer service, was repeated transferred to different people and departments. After speaking with the 5th rep, who tried to transfer me back to the 3rd person I had spoken to, I was informed that my items are on back order and won't be estimated to arrive in the warehouse until a week after my original scheduled delivery date. That means that when I placed my order, the items were never even in stock and I received no information to that effect.

To sum up, we will not be ordering from Ashley Furniture again. There is no guarantee that what you purchase is even in stock or that it will arrive on your selected delivery date. Customer service is unable to provide accurate information regarding your delivery. You will not be informed of any delays or back orders in shipping, so your only option is to wait and wait and wait… Who knows when I will actually get my furniture that my husband and I took off work to receive and assemble? Keeping my fingers crossed that my furniture will show up before the lease on my new apartment is over. WORST!

Well to start the sales staff and Brady are great but customer service sucks. We purchased an adjustable bed and 2 twin xl mattresses they were delivered and still in the plastic. They put the mattresses on the frame and there was a stain very noticeable at the bottom of one.Called customer service was told they could take it back and I would have to wait 2 weeks for another mattressor they could clean it,so I said we'll I guess clean it because I have nothing else to sleep on. My husband received a call today that upper management decided they weren't going to do that the mattress I received was on clearance ok but it was still new in the plastic it shouldn't matter.They refused to do the right thing.

I will start by saying that I finally did reach a live chat client care agent who helped me resolve the issue. The client care agent on the phone was extremely rude and not helpful at all. It was extremely painful to order simple replacement parts (bolts) Won't shop here anymore just based on client care service, just paid $10,000 to get treated like crap..

We went into Ashley's Barrie to specifically purchase a kitchen 4x4' table & chairs which the sales rep stating he had it in stock. When the table came in it was a 4x6' table, too big for our space. When I called the sales rep he said the table only comes in 4x6', I told him he was dishonest with us at the time of sale. Pick it up & refund me. The refund is $395.48 short of the price paid. The Manager of the store said we still had to pay for delivery & restocking charge. We believe the sales rep should pay for this as he lied to us at the time of sale. This was the first & last time we will ever enter an Ashley's Store and we believe everyone should beware of this sales tactic because we think they needed the sale therefore just told us what we wanted to hear that we can get the 4'x4'table.

I will never shop Ashley again! I have been left frustrated and feeling swindled by this company. The stores sales and Ashley customer service team are not on the same page. I was unsuccessful in getting a straight answer on anything from delivery costs to the protection plan. Better yet, any customer service agent I spoke with provided conflicting information than the prior agent. It made me feel like they don't understand their business whatsoever. In addition, my understanding of customer service is to be helpful to resolve issues with your purchase. I found out the hard way, that the team will provide you no help because they no authority to do anything that would constitute as "service". Essentially, if you have an issue, they will direct you elsewhere. You are left to either contacting the store directly but unfortunately, they do not answer their phones so the only option you are left with is to make endless trips back and forth to the store to hopefully resolve the issue. The pricing discrepancy between online and in store is vast. For an item I purchased, online listed the price for $349. In store, they were selling the item for $499. They will price match but tack on the protection plan, delivery, etc. that will drive the cost up so there is no real savings whatsoever. I would not recommend Ashley Home Store for furnishings to anyone. Save yourself one giant headache.

I am a Senior and was looking for a Sofa Chaise for my living room. When I went to the store from start to finish that day all was well. At first I gave them a 5 Star, but after my experience with delivery, colour of Sofa, being mis-lead about refunds, if I could, I would give this store ZERO stars. The sofa they delievered was the wrong colour. I thought I was getting sort of white with brown flecks but it turns out they sent me a (Slate Grey) colour and there is no grey in my whole house. I asked for a refund and for them to pick up the sofa and take it back. I was given the run around and was told that I would not be given a refund but an exchange. I told them I wanted a full refund and after arguing since the 28 of July finally was told that I would get my refund but would be charged 10% restocking fee and only after the sofa was picked up and delievered to the warehouse. I told them it was their fault and that I needed all of my money back to which they finally agreed after my having an arugument with the Assistant Manager. I had to go back to the store so many times to find out what was going on with my refund. Each time I got a different story. First time they said 3 to 5 business days, then next time 7 business days and last time 10 business days. I was also told that because they did not have my email address that they would be sending me a cheque. Well that was a lie because they were sending me emails about sales. I had to fight with them to get my refund by e-transfer. As it is it will take 7 business days for my refund to appear in my bank account. So here I am with no sofa to sit on, and I am sitting on a hard chair while I wait for my refund to get back into my bank so that I can purchase another sofa. Had I read the reviews for this store I would have never shopped there, so it is important for people to read the reviews. Lesson learned for me.

All Ashley Furniture is junk. I bought this a little over a year ago. Their customer services reps are a all idiots. They will lie to you and never let you speak with a manager. They charge you for items you did not receive. I WOULD NEVER BUY ANYTHING FROM ASHLEY FURNITURE

I wish I can give zero stars. They said we will get the furniture in 2 weeks and we are still waiting. Its over a month right now. And the constant lies and false promises.

NEVER EVER PURCHASING FROM THEM. WE ARE GOING TO CANCEL OUR ORDERS.

We received two end tables (T150-3) from the warehouse in St. Louis. The tables were supposed to be New In the Box (NIB). One table appeared that way, only to find out there was a side piece that was cracked (labeled "E"). The second table was obviously a return, with massive amounts of tape to close the box. When opened, it was evident this table had been previously assembled. The table was partially assembled with parts missing. Efforts to work with the Customer Service Department, so far, have been to no avail. In the past 9 days I've talked to 7 different people. Each time the call drops after 15 minutes or so. I've sent 15 pictures of the damage to 4 different email addresses, to find out that maybe 4 have been posted to my Service Ticket. BUYER BEWARE! I won't be doing business with Ashley Furniture in the future.

Upon placing sectional in home my husband noticed it was damaged, tried contacting customer service a whole month & could not get an answer to when I could get a placement or an Technician out. The people who I spoke to was rude. If in the Houston area the North side location just go ahead and find you another store they are the worst ever and I will never purchase another piece of furniture from them again. The worst customer service ever!

I ordered 3 pieces at a local store. One piece arrived and was fine. Then I kept getting delayed on the other 2...of course the couch and TV stand. After almost a month, I canceled and bought better quality and of course more expensive pieces at locally owned stores...but got my furniture within days...delivered. The delay with my refund? 2 weeks! Even though it plainly says that on the paperwork, you would think that Ashley might try taking care of their customers! I just felt like a number. On the phone was called MISS! Am I Mississippi? Try addressing me by my name! Won't buy furniture from any box store! Especially Ashley!

I paid my first payment on the like 3rd of the month, and it wasn't late then I get a notice for the same month on the 26th of the month stating my payment was late. Then my 2nd payment I was about to make which was not even a month apart from the one I made they charged me 30.00 for a late payment. When I called them up to talk about it they hung up on me. I would never ever buy furniture from them again.

I ordered a sectional online through the Ashley website. I didn't know it was different than going into a store in terms of dealing with problems and issues. I paid extra 250 for delivery AND Assembly. And of course, the furniture doesn't fit into the house. Which I knew it would need to be disassembled, and then re assembled- it's a large sectional! Which was why I paid extra for it. I had to send it back bc it got damaged trying to put the couch in the house. Calling customer service was a nightmare. They kept asking if I wanted to know the status of my delivery- obv I know the status. Then they asked if I wanted a refund, I told them no I want the couch. They refunded the cost of the couch but not the extra 250. I called the store and they were able to fill me in- basically don't buy online! They don't do assembly even though it says they do and now I'm being charged for the delivery even though it's damaged and I can't take it. Absolute nightmare dealing with this place! If customer service could address it that would be fine but, nope. That's not a thing at Ashley.

I was misled by the salesperson about the terms of the purchase & then the financing services charged me $300+ interest erroneously & without my knowledge. I will never shop at Ashley again.

My husband and I purchased our first piece of furniture from Ashley to furnish our new and first home. We were excited. Waited about 3 weeks almost 4 for item. No biggie. Delivery men came on time. First, the men were super quick but a language barrier. They as putting the pieces together kept sliding the couch on my newly finished hardwood floors which they scratched. I tried asking them not to. Also- the couch was different appearing color and style wise vs my order. The guys did not even give me a chance to explain or inspect as the delivery instructions inform you to inspect. They just hurried and left. I called right away due to the product was not right and sitting on it, hardest stiffest couch ever. It hurt so bad to sit and get up. I asked for an immediate return an refund in which their policy says you have 72 hours to report damages, incorrect items or simply unhappiness. I called not even an hour after delivery. The rep took down my info and I was told because the weekend the team that handles returns was not in but would call me Monday. I got my call- sadly I missed it due to working. I called right back...the number listed in voicemail. The rep made me repeat the whole scenario-mind you on Saturday I had already reviewed my dissatisfaction with 2 reps. I re-explained and was told a call be report would be made and I would hear in 24-72 hours because this rep didn't handle returns/refunds...and also no way to direct me? I explained I was told to call that number. So I was told I would get an email AND phone call that day. I only received an email towards end of day in which I returned ASAP. Then got a reply they would review and get back in 3-5 business days. Meanwhile I am living with a couch I don't want and never directly speaking to anyone. I called back, once again rep said they couldn't help me. Directed to Manager who was the rudest woman ever who basically said I could not be helped and to stop calling. And when i tried to voice my frustration basically did not care. Terrible experience and I would never buy from again.

Worst experience ever! Purchased dining room set in Feb 2022. Finally delivered Nov 2022.Furniture was damaged (9 of 10 pieces).Went thru 4 table tops. All 4 were damaged. Even dropped in front of my eyes at delivery. Dealt with customer service from Nov 2022 thru today. HORRIBLE customer service trying to get this resolved. They never return calls. They always pass the buck and delay every process. I have a file at least an inch thick. I have spent over 80 hours of my time trying to get my issues resolved. They finally agreed to a refund but only of the product. So I will be out more money. Not getting my deposit back which they claim they don't return service or delivery fees. Complete hogwash! This company is the worst ever!

Giving 1 star because I can't give 0.

Brianna helped us to pick out living room furniture for a home we are building. We have had to ask them to store it for us because our home was taking so long to complete. They have been courteous and accommodating above and beyond, Brianna is charming and helpful. This store has wonderful kind staff

We purchased 4 Sommerford Dining chairs online, when we put them together 3 out of the 4 they weren't level. We got new legs but that wasn't the problem. The base of the chairs were drilled wrong so no matter how many legs we had the chairs were never going to be level. A couple of weeks after trying the new legs and calling back to get new part the chairs are now discontinued and the only way we can get a refund is if we donate the chairs and get proof and send it to them.

I am so happy I had the help of Forrest Blake during my last purchase. I don't think I could be as excited about my furniture without his help. I'll definitely be back for more items.