Ashley Homestore

The only good thing at Ashley was Matthew, the sales person. I spent 2,100 for a leather love seat I have had it for three weeks and already the leather is worn and wearing off. Upon calling customer service I was asked for 3 specific pictures. I sent these and waited for their reply, all the while telling them I wanted a new sofa. Much to my chagrin they after haggling about a three week old sofa, back and they offered, as they called it "a courtesy" cushion for my loveseat. Really, 3 weeks old and to top this its a double recliner they finally agreed to send a tech out to install it. I am not getting a new sofa. It was the worst customer service ever. However, Matt did everything in his power to make it right, but his hands were tired. My hope for him is that he move to Raymor and Flannigan or another store where his gifts will be utilized and he is supported! BAD furniture...do not buy they do not stand by their product!

I purchased an ottomon from Ashley and a matching sofa from another store. The sofa came completely damaged so I couldn't accept it. So now I'm stuck with an oversized ottomon that doesn't match anything I have or want. They refuse to take it back because I didn't call them within 72 hours. Are they kidding me? Now I'm stuck with an ottomon that cost over $450.00 and it's useless to me. PLEASE DO NOT SHOP AT ASHLEY FURNITURE. They are legalized thieves. The mafia has more compassion. Their furniture is made out of crap.

False advertising poor in store service after you find somebody to wait on you saw ad on Facebook item not in store they show you a TV to look for item sales man agued with my partner told he was rude

Buyer beware! We just received replacement #3 for our table set we just paid $700 for. Chairs came fine, bench was fine, table has been damaged every.single.time. Customer service was horrible. The escalation lady we dealt with was awful, getting loud and ugly. Now we are stuck with a damaged table and they want us to carry it to donate it and show them the donation receipt before they refund the order. They will send FedEx, which took 2 weeks the first time before they picked it up. Meanwhile, we are stuck with a beat up table and short $700.

We bought a bench from local Ashley store in Frisco TX and got a delivery with bad smell and they faked my signature. We called them for return and found that they have the worst customer service that I have not met in decades. The agent agreed with us on the call that their business is going down to hell and refused to accept furniture returning. It seems to me that they would prefer any cash money to their future and reputation etc.

I have not only a manufacturer direct warranty on things like springs and frames (5 years), but we also purchased an additional warranty through Protectall. We had delivery damage on an item that Ashley sent a repair tech to handle, but it was also noted that there may be unseen damage. Two years later, that unseen damage has surfaced. Ashley will NOT help us, stating this is a Protectall warranty issue. Protectall is saying this is a manufacturer warranty issue (Ashley Signature Design is the manufacturer). For two weeks are getting a run around with overseas support for both entities, and the bottom line is NEITHER will help us. We received in writing the guarantee of warranty for five years, and we have emailed and uploaded the proof of this, yet no one will honor the warranty that came with the furniture nor the warranty we purchased. Neither entity will even send out a tech to review the situation because they are both caught up pointing the finger at each other for responsibility. Ashley Furniture is a SHAM and is a DISHONEST, MISLEADING entity. They are fraudulently offering warranties of which they have no intention of honoring. The biggest issue becuase I cannot get American customer support no matter how many different phone numbers have been given to me.

I ordered an online clearance item three times only to be told it was out of stock but the online store allowed you to keep ordering it. Ashley took money out of my account and returned it but took it out. They told me they had it at the store but it was 5 times the online clearance price. It appears Ashley is advertising clearance items that are not in stock cancelling your order and when you complain they tell you to pick another item which of course is not on clearance. Very unethical advertising. Customer service is absolutely useless. They just tell you Ashley's party line. Buyer beware. Don't trust this company. If I could give no stars I would.

Friends please pass this on I'm at war with Ashley's furniture I purchased a sofa and love seat 4 yrs ago the furniture is $#*! I payed for a 5 year warranty there insurance company is montage there is no support with the cushions my $#*! is on the ground they will not help me their response is well furniture only last for 4 years on heard of I replied well now maybe at Ashley's or IKEA I'm sure not at raymour and Flanagan or Ethan allen the cushions are like a sponge with fabric over it I said to them when they told me nothi could be done i replied well I'm dropping the furniture off infront of your door they said sir you will go to jail I sad fine with me atleast I'll have something firm to sit on. PLEASE DONOT SHOP AT ASHLEYS poor customer service cheap furniture this was the Ashley's storage in orange please forward this on I want to shame them

Purchased a sectional at a kimbrell's furniture in South Carolina that featured Ashley furniture. It was the only furniture they offered. Paid 1800 for it. The sectional did not last 8 months and one of the legs on the center couch collapsed inside the couch. They brought out a new section of couch and it is now been a year and the cushions are already squashed down. I am 155 lb. I watch TV approximately 3 hours a week and always rotate where I sit. It is horribly built with very cheap materials. Would not recommend any Ashley furniture.

Bought a bed and 3 days later i rolled out of the bed and that $#*! snapped… took about 3 months to get the replacement…. To only break again in the same spot…. And they wont give me a return on this faulty $#*! bed… honestly its infuriating

While attempting to order furniture for my mother who lives in a nursing home, Ashley gave me the constant run-around. The first order went through no issue, but I needed to change to assembled delivery. Not possible to change, have to cancel the entire order and start over. However, they may not cancel your entire order and ship parts of it anyway. Then tell you to order again. Great! Oops, now too many items are shipping. Call customer service - guess what, oops, we accidentally canceled your correction order, too! Oh, guess what, now you can't order any more because your billing and shipping addresses don't match. But they never matched, and they never had a problem placing the first two orders.

Called my local store, they were extremely helpful. My advice is NEVER ORDER ONLINE! Only issue with my local store is they can't help with the shipment out of state, so now I have to find a way to visit an Ashley store where my mom lives because they won't take my order over the phone because, guess what, I'm out of state.

My advice is to avoid ordering from Ashley Furniture unless you are very close to a local store. Buy their furniture from some other company, you'll have a much less stressful experience. I've spent at least 3 hours on this this week, with no furniture. Oops, never mind, I at least have a lamp and nightstand set from the order that was supposed to be canceled!

I purchased furniture from Ashley furniture in Richmond ky. The items were not delivered as agreed to. Postpone another week. I ask for my money back they refuse. I only want my money back and will never again do business with Ashley. They will not try to help you and are very rude. Please do not buy furniture from Ashley until they restructure their customer services. You will get No help

I have purchase many times and with the help that Howard gives us we left very satisfied. Howard even price match without any issues. Ask for Howard when you enter store. I will recommend him to anyone!
Happy customer! We love our purchases from Ashleys

We purchased a sofa. The first one was delivered heavily damaged. We sent it back. The second one came with paint splashes on it, but Ashley and the delivery company requested that we keep the sofa in the home to see if they could fix it - with the option of requesting a replacement if we decided later to do so (if we changed our mind). After not being pleased with what we heard from customer service about the repair process, we requested a replacement. They went against their word and is now giving us run-around. Now we have to wait for someone to come into the home, take the sofa apart, reupholster the portion with the paint on it. So, we are going to get a sofa that has been taken apart and pieced back together - all with a different fabric run. And Ashley will not tell me if they will replace it them if we are not happy with the results. Again, I keep getting the runaround. I should not have taken them at their word and should have sent this one back too. Lessons learned: don't ever buy from Ashley; you cannot trust them; they are not customer focused; they are too caught up in "policy" to do what is right for the customer; local store managers and regional mangers have no power over what happens when you walk out of the store.

Highly disappointed with the product and services. Ordered sectional, sofa, queen bed, bedroom dresser, etc. In Apr 2023.
Below is what I have gone through.
I spent so many hours in calls, follow-ups, taking pictures and videos to be sent to customer care.
Finally disputed the transactions after no concrete results.
Will never deal with Ashley's furniture again.
1. Returned a sofa on the date of delivery, which was taken back by the delivery guys on the same day.
It's been 4 months and the amount has not been refunded yet. Raised a claim.
2. Sectional and another sofa is of very poor quality. They get loose very often and comes apart. Sometimes in front of guests which is very embarrassing. Called the technician multiple times and they fix it every time. However it's not sustainable and one cannot call the technician every 2 weeks practically. The wood and cloth are of very cheap quality

My 70+-year-old parents went into the store to buy an entertainment center. They were instructed to purchase it online and get the "No Hassle Delivery + Assembly". The product arrived via 3rd-party shipping without any type of assembly, while still charging $74.99. Their paperwork even shows that they opted into the "No Hassle Delivery + Assembly". Now they say that there is nothing they can do because the product was purchased online! What a scam...They were never told that they would have to assemble it themselves; they paid not to. Ridiculous!

Angelina was our sales representative. She was extremely knowledgeable was able to find everything I was looking for and found it at a better price than I had found. Very grateful to her. Thank you again and I will definitely bring my business back to you Angelina, she's a keeper.

Do not order merchandise online. It's a night mare to return. The worst customer service! You can't get anyone to speak to you. I ordered a desk online and the color did not match properly. I'm trying to return and their policy is insane. They want you to pay for shipping and then they will supposedly reimburse you. I NEVER BUY FURNITURE from them again.

March 2023 we bought a reclining love seat from Ashley's located at 333 Matheson Blvd W, Mississauga, ON L5R 3G3. When the delivery people came to deliver our furniture, They dropped the love seat on the front right corner. This resulted in a bent frame and torn material on the kick out when he tried to grab and hold on to it. I informed the driver I did not want the sofa now and wanted it returned. As I went to call the store to tell them, the delivery guys told my wife they had to leave and someone would call leaving this broke piece of junk in my living room. Ashley sent out a tech to change the ripped pad and he left. Once again I had to call telling them it was still not fixed as it was all loose and clunking when you sit in the seat. Once more they sent an other tech that tore the back a park to adjust it and after he left we had a gap between the console and right side back you could see the window through and the outer side of the bake was loose and wouldn't lock in. Every call ends in text us pictures in detail and fill out the form. The third time they sent a fellow to change the frame for the one seat only rather than replace the sofa as I continued to request. Their excuse was we have to send a tech every time rather than solving the problem or satisfying the customer. After the third tech we now have a 1 1/2 inch gaping opening on the side they continued to make worse and can now look out our window through the back of the sofa. One again I had to call, Once again was told text us pictures. This time almost 5 weeks passed waiting to hear from them and what they were going to do to fix this, but no call. When I called them I was told a supervisor would be calling me. Finally a fellow by the name of Jason called telling me he was from head office and as far as they were concerned it meets manufacture spec and they were not willing to repair it or do anything for me, so it was now my product, use it and live with it. After spending good money and having them damage the produce I now have to live with a piece of junk that looks like I bought it from the thrift shop. This company does not honour it's obligation to the customer and will leave you with damage goods. I had to shim the bent frame my self to help close the gap they created and left me with. I now have subpar product sitting in my living room that I will end up replace and wasting more money. The replacement will NOT be purchased with Ashley. Buy Be Ware!

I have a new reclining sofa from Ashley purchased on 7/6/2023. Not comfortable at all. The mechanism does not allow the footrest on my sofa to come up before the backrest starts going down. You can't sit upright with your feet up. After just a few weeks, the sofa seat has started to wrinkle & stretch and I only weigh 102 lbs. The warranty dept. said they will send out a couple of "parts" to replace. They still haven't called to schedule a time to come. But they did send the PARTS…two huge heavy boxes each weighing around 50 lbs. (1/2 my weight) which I'm sure are new complete seats. I had to drag them from my front porch (after FedEx delivered them) into my garage. They should have brought the PARTS themselves when coming for the repairs. They refuse to allow me to return it. It's hard as a rock and hurts my back and my husband's neck. Horrible! Don't be fooled by their sales. Cheap doesn't make it good. Spend a little more money somewhere else and get something that is good quality. I have to use a star but they don't deserve even a "1".