Ashley Homestore

The day the couch was delivered I checked a bit but not in every section of the couch. My husband checked reslly well later that night & the couch was cracked. The delivery guys knew about it when they put it together & ran out soo fast. I tried to get thru to the store the sales person that helped me buy the couch could not do much bc he stopped working for ashely furniture. I called to get thru to warranty but no one got back to me. I keep trying but no one gets back to me. It's been almost a month it's ridiculous. It should not be that long to get a technician to my house to see what the issue is. I spoke to someone over the phone took all my info & said she was ordering parts. Then emailed her the next week & she said she could not send out the parts bc there were issues on their end. Stupidity. Now what do I do with a broken couch? I would not recommend this store to anyone!

If I could rate this a zero I would! I bought a sectional sofa and a complete bedroom set December 21. I was told I would receive my couch within 4 weeks - I was told I would receive my left arm and right arm sofa on 12/31/2021 between 1:15 pm and 4:15 pm - that did not happen - the delivery times changed numerous times without any notice and then I only received one piece of my couch. Spent most of the day on the phone with so called customer service with no resolution to my issues. I am being told it is the holidays so I should be patient - Who delivers half a couch? Ashley furniture does! Then I am being told it will be May 2022 before I receive the rest of my furniture! Really? I have asked for the store manager to call me but they never do as I have been waiting for over three days and no calls. I made a trip back to the store to speak to a manager but he was out sick. I spoke to a fill in manager but he was not much help as he had no clue when I would receive my furniture. How does a place stay in business when they continue to treat customers the way they do? Had I read the reviews before making my purchase I definitely would not have bought anything. I would stay far away from this store as possible unless you have the patient to deal with all the broken promises, no call backs, no updates when delivery changes, getting wrong information from each person you speak to. It is obvious Ashley furniture does not care about their customers at all. It has been four days now and I am still waiting for a phone call. Guess I will have to make a trip back to the store and more than likely cancel my order because having to wait six months for furniture is unacceptable! Who wants to get furniture a piece at a time? When you buy a sectional sofa you expect to get the entire sofa not one piece. I was given dates for the rest of my furniture with each date delivering one piece of furniture and not the entire set. Buyers beware - say clear of this store. I will never purchase anything from this store nor would I recommend this store to anyone!

I bought an Ashleys electric recliner on 01/01/19 for $870.00. In January on 2021 my chair stopped reclining, A repairman came and checked it out in February. He said the wires going into the motor were broken and that he would need to order a motor/wiring replacement. That assembly cost me over 100 dollars. In March, I received the assembly and the repairman came back in March and replaced the unit. Well, in December of 2021, my chair stopped working again. I looked under the chair and found broken and bare wiring by the motor again. Im lucky it did not start a fire. I called Ashleys and talked to a lady. She checked and found that the assembly to fix my chair again had been discontinued. She sais she was sorry, that maybe I could find someone that could use it as a display piece. So now I have a chair that no longer reclines. No other options were given. What a waste of money. I will never shop at Ashleys again!

In July of this year we bought a couch and love seat. It took 8 weeks for delivery and not 5 minutes after it was delivered the love seat broke. I called right away. They told me that a third party would call and make an appointment. It took 2 months for them to send someone out only to tell us that a part would have to be ordered. The part was delivered to us in December and they will not be able to send someone out until January 19,2022. We really love the furniture but not being able to use the love seat is very inconvenient.
They did give me a 50.00 gift card. I don't understand stand why it is taking so long. What happened to making the customer happy so they will do business with you again.

We recently relocated to the Phoenix area and purchased a few items from Ashley Furniture in Glendale. The sales person, Jennifer, was very responsive and helpful, and that led us to purchase a loveseat and ottoman, and a dining set. Upon purchase, she did her best to maneuver us through Ashley's ordering, shipping, warehouse, pickup and delivery systems. But from there, the communications with the rest of Ashley personnel were nothing short of abysmal. There were, of course, some long delays in actually getting our furniture due to all the supply chain/shipping issues that everyone is suffering from. We expected that. However, the communications with the post-purchase staff in the system concerning both pickup and delivery of the products was completely unreliable and just plain misleading. Our products came in separate orders, with parts of each product arriving for pickup or delivery at different times. We chose to pick up some parts, and this turned into a monumental waste of our time because of miscommunications about when the part was actually in the warehouse or not. Along the way, the Ashley changed its warehouse phone number (no notice of this provided on the website or in our correspondence), so we found that we were unable to contact them to confirm that our table was there before we drove down to pick it up. Then, after wasting a long trip to the warehouse, and to be told that the table had not yet arrived, the staff arranged for delivery of the dining table instead - sometime in the next month!. After a number of further delays in delivery dates, we received multiple email and/or text notifications that we could arrange for an earlier delivery date, and of course we opted for that. Well, the date came, and no table delivery - go figure!. Upon calling the warehouse, we learned that the table was in the warehouse, and that their computer system said we were supposed to pick it up. The staff person could not explain how we could receive messages confirming delivery on the specified date. Obviously their computer system is a complete mess. She then arranged for a next day delivery and at this point we're supposed to receive the table (a month after we picked up the matching chairs) tomorrow. We're not holding our breath!

Ordered a recliner 11/7/21 for a Christmas gift for my husband. They called and said I had to be home for it to be delivered on the 14th, I took off and no one showed up. I have been calling every day dealing with people with NASTY ATTITUDES with the exception of two or three people and I cant get a clear answer about my chair. I always get someone will call you back or I sent an email and im waiting for a response and once we get it we will call you. One of the reps said my chair was broken and asked if I wanted the broken chair, umm maam I didn't pay almost 400 for a broken chair. I have never in my life experienced anything like this and it makes me madder by the day. I was offered 10 percent off and a 100 off coupon to use in the store BUT I will never purchase from them AGAIN. The customer service is horrible and I dont understand why it takes over a month to get your items, Ive had orders from China that take less time.

We loved the furniture we bought at Ashley and service was great, BUt we paid $400 for a
Five-year maintenance program because salesman represented it was for ANYTHING, which,
Naturally, we thought was cleaning once in awhile. Four years into the agreement we decided
We'd clean the living room couches. First, we couldn't get a human on the phone for a year and
the website claim application did not have "cleaning" on it, so kept bumping us off. FInally, my
husband got ahold of somebody (I think 'cuz he has a rumbling base voice) and he was told,
"Oh, no, it's Just for spot problems like spilled wine or nail polish" - really? So we found another cleaning company at a cost of $500, so total lost was $900. Does Ashley really think this is good customer service, good customer relations? Has no one in that company heard of repeat customers? Too bad - deceptive practices have their own costs...

I ordered an Ashley chime 12 in mattress Online September 7th today is December 5th I still do not have it you cannot get ahold of anybody at Ashley headquarters they originally said eight to 10 weeks were on what 16 weeks now I recommend and not buying one single item from Ashley Furniture

Just needed to change an address on the delivery. Spoke with 8 differen people from delivery to customer serve online for my delivery items and each person says it is the other departments job. I can't find a representative at this point who can change the address. Very disappointing. I will never purchase again from ashley furniture due to poor customer service.

This is by far the worst business I have ever bought furniture from. They lied and said they had all three pieces I paid for. First delivery date they were a no call no show. When I called they rescheduled it for 5 days later. Delivery date they only delivered 2 of 3 pieces. Called them they said it would probably be March 2022 before I got it. Called corporate. They assured me I would have it by Dec 1. Still nothing. Called them again. They said another month. They are saying a month for a refund. It sure did not take them 5 minutes to take my money. Will never buy from them again. When they tell you they have it don't believe them.

We purchased a leather living room set in February 2021, it is now November 2021 and we still have not received the ottoman. I recommend going elsewhere for your furniture needs.
Andre Duffy.

Bought a dresser and matching side table. The side table was damaged on arrival. Instead of ordering a new one they sent it back to be fixed. When it was to be delivered our delivery was cancelled. Called the help number. Lady said she would find out what happened and would call back. She never did. Went into the store and they found out the side table was damaged a second time. The clerk called the help line and let me talk to them. They said they would fix it again and re deliver. I did not pay $500.00 for a twice damaged side table. I still do not have this resolved. I will never buy from Ashley furniture again. Do not buy from them. It borders on scam behaviour. The worst customer service I have ever seen. STAY AWAY FROM ASHLEY FURNITURE!

I confirmed my delivery 3 times, responding to the texts, emails, and phone calls for a certain date. Apparently, they took it upon themselves to reschedule my delivery... a week after it's supposed to be delivered because I didn't confirm the 4th time. WTH? The first confirmation should be enough. I will never shop at Ashley again. I'm not happy with how they go about confirming delivery dates. Each text, phone call, and email was..."Please confirm by nn: nn PM today or your order will be rescheduled." Come on! I responded to every single email, phone call, and text confirming the delivery date. Such an awful customer experience!

This was my first and last time to purchase anything from them. 20 days of delays, 3 times delivery schedule change, they only give 48 hours after the date of purchase to cancel your order plus 25% of purchase price is gone.

After all these troubles, they show up, the footboard for my bed is missing and the driver doesn't ssemble the handles for the storages, leaving them in the package hiding in the storage.

I kept calling, got hung up 2 times, they won't let to reach out to their managers for your issue. Eventually, it was scheduled to bring the footboard, then they automatically without confirmation from you changes the delivery date. Discrepancy of information. I have recorded all of my calls and did screenshot my chat with them and I will try to get this viral so it doesn't happened to anyone else.

I hope you read this and hope it'd change your mind to purchase from them.

Furniture showed up damaged. Every single piece. Bed was tapped with a split across the head board. Delivery men put all the pieces together knowing it was damaged. Poor Customer Service when trying to report a problem. They will also pick up and then hang up! Worst experience ever. Don't buy from them they are a Fraud!

I purchased furniture in March, 2021. Within 3 months the seating on both the sofa and matching recliner began to break down. I have been trying to get it repaired or replaced for 2 months now. No one will take responsibility for doing what needs to be done. This company has a process where consumers get caught in this endless loop and eventually will give up. Phone calls are not returned. Emails are not retuned. Appointments are not kept. It has been the most frustrating experience ever. From complaints from other consumers online, it is obvious this is a standard practice. Do not do business with this company.

I ordered a new bed over six weeks ago and all I received was one confirmation email with a sales order number. When ordering online they do not tell you that you were going to wait 8 to 14 weeks for your order. I finally canceled my order after seven weeks and nobody at their company could tell me where my new bed was. I left messages for the local store and called their toll-free numbers as well as their corporate office. Not one single person could help me.