Ashley Homestore

Ordered a chair online it was damaged I called to get it replaced was told no! Are you kidding me? I was told that this company does not replace damaged furniture! I now have been waiting for replacement parts since Jan that apparently will be shipped to my home then I have to call customer service again to let them know the parts have arrived then they send someone to my home to fix it! Disgraceful! Now I find that the parts won't be here till April! Can't get my money back They offer a gift rebate to buy something else! Seriously! Never again don't buy from this store!

While we are all challenged by the supply chain issues as of late, it is incomprehensible to me to have to wait for your product only to be told at the end of the wait that they aren't going to fulfill it because somewhere along the line it was discontinued. Had I not called to find out what was going on, I likely would not have even known that - no effort to mitigate or to find from another Ashley the product - just nope sorry - terrible company to do business with regardless of the situation - will never shop here again

I bought a complete bedroom, but the frame is wobbly and unstable, i ask to reinforce, they told me this is charctrestic of the bed, and they can not fix it or return it, they sent another tech to check. Told me to get a bracket from Amazon and fix it. Do not buy anything from Ashley

King size mattress
My husband and I bought a mattress from Ashley's furniture 2020 took three months to get had it for two years and the mother$#*!er still hurts my back we hurt every day we wake up matched we had 10 years before we bought this one feels much better than this mattress do not buy a mattress from Ashley sponsor they are a piece of $#*!
Also we bought a bedframe to go with it we end up spending $7000 there for mattress and a bed frame that's a piece of $#*! to Richard Cain is our name

I scheduled a delivery of my daughter's bedroom furniture for a Sunday, 3-7pm, and Ashley delivery service never showed up. My daughter now has no furniture in her room & upon calling customer service, they stated that their next available time would not be until sometime that following Wednesday. Therefore, my daughter must spend 3 nights with no furniture in her room, which is unacceptable. I placed the order online & have never been able to track it, with the website saying "Delivery tracking is unavailable for your area." No one called to let me know that they were going to be late or be unable to deliver at all. Upon calling customer service, they revealed that no notes were left in the system either, which lets me know that they gave me a service window with no intentions of ever delivering my items. This is infuriating & egregious. So now, I am put in a position of having to take off of work for this service, of which I now have no faith in. If the furniture was in the area, I should have been given a next day delivery time, of which, I was not. I wish that I would have never ordered furniture from this company.

We bought our furniture from Ashley Furniture and at first loved it! We paid the extra for the protection plan also. Within 6 months of buying the furniture it started to crack and peel. Then a spring broke. After calling a claim in for the protection plan we were told that only one claim could be submitted and they would fix the cracking and peeling due to it not being covered in the plan. (It clearly states it is covered but they refused.) So now we have a couch that is cracking and peeling and it is not even 2 years old.

I purchased a bed, mattress, and 2 nightstands. I paid for delivery which was to include the old mattress being taken away. The nightstands were to come in a month. The bed was delivered with a large stain. The delivery people refused to take the old mattress. It took more than a month to get a new bed. The nightstands arrived today, 9 months later, yes 8 MONTHS LATE, and there is a chip in the front that has been glued back on. Unbelievably bad customer service. Reglued furniture. Stained furniture. The furniture simply doesn't arrive. Spent around $7,000 and they do not care.

We ordered furniture last year of July and until now we havent receive the furniture! They kept on changing the date of delivery! If you dont want to experience this kind of circumstance. Avoid buying in Ashley at any cost! Will not do any transaction after this!

On January 1st I went to the store and spent thousands of dollars on living, dining, and bedroom furniture. Today is February 3 and I have not received not one piece of furniture yet. The delivery department employees are very disrespect and when I asked them for corporate they say they are corporate. They talk to you like you are a child and their actions shows that they don't care about their customers. They called me and said some of my furniture would be delivered on Feb 1. When I called them back to ask what time they would come the lady said she didn't know what I was talking about and she doesn't see any delivery for me. I also paid for delivery and setup but they told me that they will be doing doorstep delivery. Nothing make sense. Today I did a total refund on everything I ordered and I will never shop here again. They stressed me out so much after they took my money. This company is disgusting. Take it from me, find somewhere else to buy your furniture and feel appreciated.

Don't be fool like me and believe this company they will steal your money by selling you a very bad quality furniture with there purple Warranty which it doesn't cover anything like one of them told us this today but when we perched the furniture they promise us that if we get the purple warranty we could even get a new furniture if they couldn't fix it. Very very bad company very bad management no one will care about you all there answers is "we don't know " like how will know? They basically just know how to take your money and give you a tons of lies and fake promises. I feel very bad i perches a living room furniture i paid 4000$ and i swear after 2 months the sponge go down lot of calls we made hundreds times of visits to the store for nothing. I don't recommend this bad bad ashley furniture to anyone.

Or online order was delayed several times, and was eventually delivered way beyond expected date. Now, the reclining love seat was faux leather that started peeling shortly after we received it and is still peeling off. This is the worst junk I have ever purchased. I have done business with them before and the products... Living Room furniture... is kinda shotty. I am very honest when I say I will no longer buy from them and please don't waste your money on their junk as well as the upset you will be due to the extremely slow delivery time. The love seat was:
Calderwell Reclining Loveseat with Console, Gray, large
Calderwell Manual Reclining Loveseat with Console
Item: *******
$799.99
Color: Gray G

I purchased furniture from Ashley's two yrs ago with a warranty. My kitchen tabled has bubbles on it and they will not replace it. Their saying that I spilled liquids on it; therefore, it's not covered. I have not spilled any thing on my table, it's been covered since I purchase the set. Im not sure what is going on but they should honor my warranty.

I am extremely disappointed with the Ashley Furniture and I do not recommend purchasing furniture from Ashley Home Store / Ashley Furniture. I purchased a couch, love seat, coffee table and end table set in November with a delivery date of January 23,2022. I had called to check the status of my delivery and to my surprise, my delivery date was changed without my knowledge to Feb 1 and again the delivery date was changed to Feb 12 and again the delivery date was changed again and again and now as we stand, I have an expected delivery date of March 6... I understand completely that shipping delays will occur, but this is ridiculous... what upsets me the most is that you schedule a delivery date around your work schedule in order to be available for the delivery date and Ashley's takes it upon themselves to change the delivery date without even contacting you and their failure to communicate with their customers that the delivery date has changed- This is unacceptable- They have NO clue that people work for a living and they need to make arrangements to be home to accept the delivery and they cannot just change delivery dates without the customers knowledge. I have spoken to the Stockton CA Store on numerous occasions about the delivery of the items I purchased to find that the coffee table and end tables are sitting in a warehouse that is less then 30 miles away- When I asked why the coffee table set was not delivered, they said the customer has to request it... So here I go again, scheduling for the coffee table set to be delivered on Jan 23rd because it was in stock- I waited all day for the delivery and no-one showed up- I could not get through to the Stockton CA store by telephone, so I went into the store to inquire about the delivery... I was told that I was not on the schedule for delivery. So again, I was rescheduled for another date, this time Jan 26 for just the coffee table set- The couch and love seat is schedule for March 6th and let's see how that goes. As for the professionalism of their sales people, mangers and customer service agents, they all need to be trained on customer service and communication. These employees need to understand that without the customers purchasing the furniture from Ashley's home store, there would be NO Ashley's home stores in business and they would NOT have JOBS... With this type of poor service and treatment to their customers, you're better off buying furniture elsewhere... This business is not worth the headaches and they should compensate their customers for the inconvenience and frustration that their customers have to experience for simply purchasing furniture! I will never purchase furniture at Ashely's Again!

We recently purchased a couch from Ashley. If not for the Salesman, Ron, we would've probably moved onto a different store.
The customer service was rushed, irritable and treated us like "a number." That's when Ron came up to us and asked if we needed help. It was then, we knew we would be taken care of.
He was patient, helpful and even gave us his cell# in case we had questions or concerns after we left. If we need to purchase furniture in the future, we will go back to Ashley, as long as Ron still works there.

Purchased the "Porter" bedroom set from our local Ashley's and was told by the Saleman 13-16 weeks for item to come in.
Ok. Fine. Called at 14 weeks to find out progress and was told it could take 18-24 weeks for product to come in.
Really hate that we were blatantly lied to just to make a sale. And the company really is holding you hostage because you have waited this long already and they know that you don't want to start all over again.

Truly bad business practices. But they don't really care.

I put a 600 dollar down payment on furniture. The delivery date continue to change so I canceled the order. Now they keeping the 600 dollars saying restock fee. How can they restock something they never had in stock. They are taking my money in the middle of a pandemic. And running me in circles. Do Not please listen to their reviews and look at their star rating. Runnnn

Shame on me I guess. Ordered a sectional last year from Ashley and it arrived damaged. After repair guys coming twice we decided to just live with it. I must have a shirt memory because I just ordered a dresser for my granddaughter and it came in a smashed box with substantial damage. I called their customer service number and was on forever hold so tried the "message us" feature. After being shuffled to 3 agents they explained I needed to email another person. So frustrating and I won't buy from them ever again. Buyer beware.

SHLEY HOME STORE ON 74 TH CICERO HAS ENGAGED IN DECEPTIVE PRACTICES, 6 DAYS AGO WE AGREED TO PURCHASE PRODUCT FROM ASHLEY, I FOUND AFTER 4 DAYS THAT IS MARKED UP ALMOST $2000 FROM OTHER RETAILERS, I WISH TO CANCEL THIS PURCHASE IMMEDIATELY AND WILL NOT BE TAKING DELIVERY IN 2 MONTHS AND WILL NOT BE PAYING ANY FEES OR RESTOCKING FEES TO CANCEL THIS DECEPTIVE TRANSACTION ON WHICH DELIVERY WOULD HAVE BEEN 60 DAYS OUT, THE DISHONESTY OF ASHLEY IS DEPLORABLE, I WANT THE SALE IS HALTED BEFORE MOVEMENT, A PRICE $2000 ABOVE OTHERS IS NOTHING LESS THAN PRICE GOUGING, I REFUSE TO PAY A RANDOM $500 CANCELLATION FEE, THE CONTRACT AND ASHLEY MANAGEMENT SAYS " I MAY HAVE TO PAY A FEE " NOW TO REFUSE TO BUY THEIR PRODUCT, JUST BECAUSE I DISCOVERED A PRICE GOUGE, THIS IS FRAUD AND DECEIT, WE WILL NEVER DO BUSINESS WITH THIS DECEPTIVE GROUP OF COMMISSION HOUNDS AGAIN

4 days agoNEW
I am advising EVERYONE TO FILE COMPLAINTS WITH THE BBB. Hopefully this will force them to being better merchants. This is too sad to be funny. I purchased 2 chairs in January 2021. Received chairs in April. Had issues from the beginning. I requested they come get there merchandise with 30days of delivery. They said if I keep the chairs they would give me a refund on thr damage chair. Today is December 15th, I have emailed begged, cried, belittled myself, to 3 managers. Who have stated the ball was dropped, it was there fought, there sorry. But still no refund. I have over 25 emails admitting fought, but still nothing. I told them in May since they did not uphold the agreement come get there merchandise. Today I have no refund and they will not come get there merchandise

I would give them less than one star if it was possible. Worst experience of my life. We ordered an entire house full of furniture for a 2nd home.
We had a delivery date scheduled and confirmed, and booked flights to deal with delivery.
We were supposed to get a call to confirm the time the day before. We received no such call. When my husband called to follow up, they no longer had over delivery scheduled. No one could tell us why. No one in the "delivery department" was available. I continued to escalate my call with no resolution and the representative had the audacity to suggest it was our fault for booking the flights. All I was told was someone made a mistake on their end and there was nothing they could do. I don't know how companies like this stay in business. Unfair and deceptive business practices. Never buy furniture from Ashley.