Ashley Homestore

Ordered furniture in January and was told it would be here in 4 to 8 weeks and its now June... still don't have my furniture! I keep getting the run around on when it'll be here.

I recently had to use my warranty that I purchased in 2017. When I purchased the warranty the coverage was through Ashley's itself however since then they have out sourced to 5 Star. In order to file on the damage I had to file 3 separate claims. The first claim they dismissed completely claiming it was over 30 days from date of damage so no further action would be taken, 2nd and 3rd claim were later denied due to "EXCLUSIONS" which were NOT in effect when plan was purchased. This company does not honor its warranties or expensive purchased insurance. You are better off buying furniture or electronics from a reputable company and paying the extra money

I'm waiting from while to deliver and my bed get assemble the half part deliver and after deliver Delivery people say half part is out of stock and 2 damage Nightstand that deliver If the full part is not in stock why they deliver half Part then and now after confirming deliver date they are saying we never confirm the deliver date. Deliver date is different such a garbage company I am done with this $#*! Ashley HomeStore never ever gonna buy a single thing. I have a text message proof that they confirm the delivery date but now when I called them they deny completely. And the agency say ma'am I think that's the wrong message you got it.

Purchased a media console table for living room. After we put together it was damaged. We put in a request for a replacement. Waited three months for it to come in. Confirmed delivery date and time. Waited all day no delivery. When I called they said the delivery had been cancelled that morning. No notice no communication. They said looks like we don't have anymore until weeks later. You'll just have to wait and see when we can deliver a replacement. No other solution or help given.

On Memorial Day, I was shopping at Ashley's for living room furniture at your West Jordan, Utah location. The service manager and sales associate, Rama Haddad, were both excellent advisors and were patient, knowledgable, and helpful in advice. My children have all purchased furniture from Ashley, and we have all been impressed with the style and well-made items we have paid for.

Spent +3 grand on a couch. Arrived with one piece a different color than the rest. Over the past ~6-10 months of owning the couch, 2 of the electric recliners have broken. When the technician arrived he noted how the broken part was a huge fire hazard (good thing he came out when he did or else it could have caught fire). I have gotten 0 communication about when the replacement will arrive and after every communication (call or email) I never hear back from support. The couch quality is horrible. I would never purchase another piece of furniture from this company. The customer service is even worse than the quality of the furniture.

NEVER ORDER ITEMS ON BACKORDER FROM THE WEB SITE. We just received another delay notice five months after our purchase. This notice came four days after a notice telling us it would only be ten days until delivery. NO ONE we have contacted can tell us anything except the new delivery date.
I WILL NEVER ORDER ANYTHING AGAIN THAT ISN'T IN STOCK!

I am giving Ashley Furniture a zero but it won't allow it. I beg you not to shop there. The first table we bought lost its finish within 6 months, it started bubbling up at the seams. We got nowhere with the store who said you have to call customer service in New York. We got nowhere with them, they said it was regular wear and tear. No amount of calling got us anywhere until we wrote a Google review. Then suddenly we were able to "exchange". We picked out a different model hoping there would be no issues with that one but it started looking worn pretty quickly. Not wanting to bother with them we let it go but it kept getting worse and worse so we called the warranty company. We have been going round and round with them and Ashley since February, since February! The warranty company said the table cannot be fixed. Ashley said they have not gotten the paperwork from the warranty company who says they have sent it. Round and round we go. If I save this hassle for others I guess I will feel like it hasn't been in vain cuz if you read the reviews Ashley is a mess.
And one more thing... since when does a "100% money back guaranty" mean store credit? What could I possibly buy that wouldn't fall apart?

We ordered a whole living room set for about $3,500. Took over a yr to come. Never complained once because it was during Covid. FIRST red flag. Order should have been canceled but. We financed through Ashley. We were never told the interest rate was 29.999%. Out of this world interest rate. We were told no interest rate for a yr. Well after that yr that charged me a $997 finance charge and I was told because the furniture wasn't paid off in that year I had to pay the finance charge. They are robbing poor families! Hate this place and will tell everyone I know not to buy here!

I am very upset with how Ashley's furniture has handled my issue. My husband and I bought a couch from this store and realized they never installed a screw that holds up the back part above the center console. I spoke with customer service about this matter and sent them pics via email. I called a couple of times cause they never called back to touch base and finally got an appointment scheduled for someone to come and and fix the problem. A guy finally came out, and didn't bring the screw to fix the couch at all. He took pictures in which was something I already had done and sent them to them. He said he would touch base in a few days from the day he came out. Well a couple of weeks have passed and they never reached back out to me. So I called customer service to explain everything that had happen. The guy in customer service said if I want it fixed I have to drive all the way back to the store and place the order in person. I was very upset cause it has been a complete waste of time. They have just been giving me the run around! Everyone that was suppose to help me has not helped at all. We paid a lot of money for the couch to be missing an important screw!

Ashley furniture has provided the worst customer service experience I have ever received. Calling both the corporate number and local store to report the problems with the items I purchased and have had in my home for less than a week, has
Been contentious and stressful. Do yourselves a favor and go elsewhere for your furniture needs because after the sale is done you as a customer are no longer of any value to them and they let you know it at every point of contact when you try to reach out to them real SHAME!

Very friendly staff, knowledgeable and very helpful! Great prices too. Ill be shopping there again!

To whom this may concern

My first call and email to Montage was almost 2 months ago and you guys have failed to contact me at all. Each week I call to find out the status of my claim only to be informed that the tech has received all the proper documentation but still waiting on a response from him. At this point I would like to receive a refund for 650.00 dollars which is the amount i was charged for this insurance coverage. I could have had the sofa repaired by now from anybody off the street. Ashley furniture should be ashamed of themselves for charging me over 4,000 for a living room set without a responsible 3rd party company to fix my sofa.

So please don't waste my time any more and refund my money as soon as possible, Thank you!

Ordered through the app, asked the agt in chat if the item was actually in stock and how long it would take to get to me. I was told two weeks. I chatted at the end of week number one, they told me to call the Wyoming store. The wyoming store says they are out of stock, they have no idea when its coming in and the website people have no idea what is and isnt in stock, notorious for being wrong. I gave it a week, chatted back in and asked them if they had shipped the couch to the wyoming store yet. The customer rep refused to answer. They just kept chatting in canned empathy statements. I have asked for a supervisor 20 times now. Still just getting canned empathy statements. Worst customer service ever. Dont order from them. They truly do not care about their customers.

My agreement with Ashley Furniture is that they'll take the old mattress when they deliver my new mattress. However, the delivery person said he couldn't do it because he had a pickup truck. I called customer service and they tell me a totally different story. Either they come to pick the mattress up or pick up the new one, unbelievable. I will make sure other mediums know. There's more than one ESY of skinning a cat,

I ordered furniture from Ashely home store Brentwood, on 07/09/2021 for $10,000/-. I paid almost $1500/- for 5 year insurance plus premium home delivery. Today is 05/15/2022. I am still yet to receive all of the furniture. Yesterday they tried to deliver a bed after an almost an year of wait time. All of the bed parts were damaged. I have attached the pictures of the headboard, footboard, dresser of the bed you should see nails protruding from the bed, damaged dresser, damaged foot board.
What Ashely says is it is Manufacturing defect. Who is responsible? Does this mean Ashely don't have any check before delivering item to customer? Who takes money from customer, it is not the manufacturer, it is Ashely. Once you place order with Ashely. They treat you like dogs. The sales person then will not be responsible for anything. They have some employee haplessly trying to help you in one part of the store. You don't get the same treatment as initial customer.
Once you order furniture then Ashely decides when furniture will be delivered. Initially they said all of furniture will be delivered within 3 months.

The dinning table they sent us is wobbly and shaking always. They replaced it with another one, it is the almost similar condition.
I have attached the images of original bill which is dated on 07/09/2021 and the bill when they bought the bed 05/15/2022. You can see the damage on each item.

It has been almost an year, still no bed, I have two night stands and dresser mirror which was delivered few months back. I cannot change the bed order unless you want to throw the nightstands. They says they deliver items as in the order received. I don't think that is correct, not sure they don't have a bed in almost an year.
Don't ever order from these crooks. As I said in the subject line - Sub-Standard quality furniture, no professionalism, no business ethics, no value to customer.

They are the Kings once you order, no respect to customer after you place an order.

I am so very disappointed and Ashley furniture I purchased a recliner chair that has speakers and a Bluetooth and I purchased it in August 2020. Since then the Bluetooth has not worked K they came out after three months and fixed it but now one of the speakers doesn't work and you know what they said that's my fault my responsibility my responsibility and you know what I just seen a piece of wire hanging out at that can HURT MY GRANDSON WHO IS ONLY 4 years OLD. I'm so very mad that I am I really think I'm gonna go in front of the store and pick it with a sign and tell people don't purchase anything from Ashley furniture do not buy anything from Ashley furniture

Waiting for a refund over a month and counting. Disgusted and done with Ashley. I DON'T AND WILL NEVER RECCOMEND ASHLEY TO ANYONE.
NO STARS. The item was never delivered. And still im waiting and waiting. IM INTENT WAS TO ORDER A DIFFERENT ITEM ONCE REFUND ISSUED BUT THSTS NOT GOING TO HAPPEN. HAD TO DISPUTE CHARGE THROUGH CC COMPANY. AND STILL WAITING.

DO NOT BUY FROM ASHLEY FURNITURE! THIS IS THE ABSOLUTE WORST FURNITURE COMPANY

I replaced every piece of furnature in my house expect for my dining room table and chairs. Everything, even lamps. All of which I bought from Ashley furniture. I've spent close to 40,000$. For that amount of money I should have to deal with 2 out of every 3 items having some form of damage or issues with how it was put together. Who ever is building this furnature and, these accessories must be the lowest bidder, as he quality of craftsmanship is a hair above the garbage that the brick sells. It is taking weeks to months just to get a tech out to fix a single issue.

Update: it has now been over 10 weeks and a tech has not called, nor has Ashley home care.

Update: after 3+ months a technician finally came to repair one item, which he didn't.
He declared it to be within Ashleys standards. One part of the sectional is raised an inch higher than the rest of the sectional. The inside legs do not even touch the ground. I paid for all the protection and it is absolutely useless. He declared it within standards and now Ashley furnature has declined to repair, replace or refund. This is not what it looked like in the showroom and I'd this is their standard, than they do not have any standards whatsoever. Absolute garbage and a waste of $3000+ on this sectional. The customer care is rude and atrocious. The 'owner' may reply on here making it look like they're trying to help, but nothing could be further from the truth.

If you've been burned by this company, get the word out and tell every one of your friends and family. Prevent as many people as you can from getting ripped off by this company.