Ashley Homestore

I am absolutely disgusted at the product that Ashley Furniture sold to me. I ordered the Isanti dining table and bench in September of 2021. In June of 2022 powder post beetles started emerging from the leg of the table! I AM STILL SO DISGUSTED THAT ASHLEY FURNITURE INTRODUCED INSECTS INTO MY HOME! They clearly do not treat their materials properly. What is even worse is is that customer service claimed that neither the manufacturer's warranty nor the protection plan that I bought includes this type of issue. After battling with their customer service department, I was promised a new table leg nearly 2 weeks ago and they have been ignoring my calls and emails to get a status update. Our only option is to now dispute the transaction to our credit card company. Save yourself the trouble and DO NOT BUY ANYTHING FROM ASHLEY FURNITURE!

Customer service doesn't seem to know what's going on. I received various delivery dates. The delivery man was supposed to send pictures so I could get a paint touch up and he never did, No they don't want to do it because too much time has passed. How is that my fault? I've contacted them several times about this never getting any return contact back

I ordered furniture on January 11 2022. Was told I'd receive my furniture 02-14-22. February came and no furniture. I called their 800 number and was on hold for 3 hours. I ended up doing their chat and was told in April I'd receive my furniture in May. May comes still no furniture. Called again and was told June 8th. Still no furniture. Talked to someone on chat and he rudely told me I should get my furniture somewhere else. I will never shop at Ashley again!

Aahley furniture, carle place have cheated us.We paid in full for sofa bed, 2 accent tables, 2 cushions, 2 chairs, delivery stated for 18th june. When the delivery came, only sofa bed & bed were delivered.the bed panel was broken & others bent.It took hours to contact the store manager who told us they were not in stock & the sales person Mike didnt work for the company anymore.We had a housewarming party with guests & were left stranded.It has been 24hrs, no refund or solution so far.We will take legal action. How can you charge for goods if you dont have them in stock.The invoice also clearly mentions a full refund if goods are not delivered on the date. They never informed us of incomplete delivery.The manager keeps calling to say he is trying but its clearly not working.We have no choice but to take legal action.We are cheated.The broken bed has to either be replaced or returned but Ashley are not answering

I recently ordered two beds and six dressers/chest of drawers for my grandsons.The delivery was prompt to the local warehouse, that wasn't a problem at all.The problem was that everything was in boxes! NOTHING was assembled. I have bought from Ashley before and it was an enjoyable experience. After having to assemble six dressers, I will Never shop with Ashley again.If I wanted to assemble furniture I would have went with Ikea or Wal Mart.

Had two different reclining sofas and loveseats delivered neither one of the two reclined properly or would the footrest stay up when you put your legs on them. Called the store to just have the last one picked up scheduled for Saturday between 7:30 and 9:30 am called them several times and said they were 20 minutes out starting at noon on Saturday at 9:40 pm called them and the said boss had called them back on and they would probably pick up on Tuesday. The week before we sat home all day for a 9:30 am delivery on a Saturday that actually was after 6:00 pm that day. I wasted two perfectly good Saturdays waiting on them and they could care less. If I could give them negative stars I would. High priced low end furniture and even worse delivery. If I can get this furniture picked up and credited rest assured they will never ever have my business again!

Initially the shopping at the store was good, but it was afterwards that we had a problem. First my roommate and I order a full and queen size bed set, we get a call saying that they were missing my roommates queens railing and our tv stand. They said that my parts were good and his wasn't, they told us that his wouldn't in be in for another week. Just imagine if he didn't have a bed and he was sleeping on the floor or couch for more time. We wanted everything together, but it was clear they weren't having it so we refunded his bed set and tv stand. Then we got a bookshelf delivered and the guy was nice placing in the glass panels but who ever tightened the bookshelf did a poor job because it was too tight in areas where the glass wouldn't slide right in. Never have I ever seen anything like that where you can't get something so easy in. They said someone would call later to schedule a handyman to help, but I would have to wait until next week. So we just basically fixed ourselves at this point. Lastly I had a gaming desk ordered and the delivery guy couldn't help get it in my room. All it required was a little brain thinking and it would've gone in. He went the easy route of disassembling it. My roommate and I managed to get it in with a little fines without taking it apart.

Also I heard people are still waiting on their orders to get their stuff. The Douglassville store very nice people, but the overall company when it came to handling and shipping tipped the scale for me.

Ashley Furniture, Tacoma, WA We spent over $4000 and was told it was in stock and delivery would be 3 days. Then got a call they are now saying 3 weeks. Asked to speak to the manager and was told I could not, she would not come to the phone. So we were lied to and now are not being treated right. I will never shop there again and I say DON'T SPEND MONEY HERE.

Please avoid Thai store at all cost, DECEPTIVE Practices! Over priced items do not match the website. Will keep your money if you cancel your order.

First of all Ashley will not give a window of time when the repairman will come. This is the second day I have waited all day for a repairman for furniture I purchased from Ashley. The first day I waited until 4:30 PM before calling customer service again. They apologized & reset an appointment for the next week on Tuesday. I had waited until 3:00 PM for the repairman to come again. I again called the customer service & they are telling me their vendor who does the repair will call me today, but no promise of getting the repair done today. Ashley is lax in their performance of their duties to the customer. Perhaps they should hire a dependable vendor to do the work if they have no repairmen of their own. I waited on hold every time I called, It is now 5:00 PM & still no call.

My mother in law purchased a couch from a store in Louisville. One day later the recline quit working. She called on day 2 and reported the defect and also told them how hard the couch seemed. She is 83 and this couch hurts her back. She has had the couch 6 days and they refuse to either replace or allow a return. I have called them and talked to customer service and their supervisors. The claim she did not report the hardness issue within 72 hours. ( but she did when she told them about the incline issue). I also tried to talk to the manager of the Louisville Blankenbaker store but I keep getting called by the sales people. The manager seems to always be in a meeting…. Please do not buy anything from these heartless people…..

If i could have given no stars i would have. Ashley has the worse customer service. 3 phone calls. The second call i was hung up on. And have yet to receive my card at the correct address. This ongoing problem has been going on for 2 months now.

For starters I went shopping on Saturday April 30th and bought a power reclining leather sofa. They said someone would be calling me to schedule delivery. The next day, Sunday May 1rst I got a call from a delivery guy telling me he was his next stop and about 15 min away. Now, I had not heard from anyone from the time I walked out the door the day before. It just happened that I was home and it worked out. But what if I wasn't. NO ONE CALLED to schedule a delivery. Then it wasn't 1 hr after delivered that I noticed that one of the arms isn't as stuffed as the other side and didn't match. It was like no padding and all you could feel was the wood frame inside. And you could see from the front to the back where there was no filling. It wasn't right. So the very next day I called customer service to get it replaced. OH MY GOD. I had to take 5 to 7 photos and go to this email and upload them and explain the situation. I didn't hear from them and didn't hear from them. I had to be the one to initiate a call. I would get, "someone will be calling you back" a week later... I call again. Getting upset now that no one returns my calls. I finally get some to call me back. They have to send someone to "Inspect it". Now I had this thing in my house less than an hour and notice the defect. Sent them photos and now I have to wait for someone to come and "INSPECT IT". Again I got no calls back. Days later I called them again, The girl said told me that "Oh yea, they are going to repair it for you". I said, "OH NO NO NO" I don't want repair I want new. I haven't had this thing for a year and under warranty and they repair it? HELL NO. I said then they can come and get it. I'll have my manager call you back. Again, days later I had to call them again. By this time I am calling the Store Manager, not even dealing with customer service cause I am pissed. I finally got them to swap it out for a new one. It is supposed to be delivered today but once again, I got no calls to give me a time frame. Now it is June 11, Saturday. I was told back on Wed over the phone that it would be Saturday. They tried to schedule for Friday and I said no because I couldn't be Home, I work all week during the day. It has to be Sat. OK. Sat it is. "Someone will call you to give you a time frame." AGAIN no one has called me to schedule a time frame. I just got off the phone with customer service and they tell me it is going to have to be tomorrow... TOMORROW when they said on Wed it would be Sat. Ok. But still no one called me, I had to call them twice today. What a joke they are. I'd rather just get my money back at this point, but I'm sure that will be a fight too.

They delivered my sectional after a 3 month wait and the delivery men ran out the door in seconds without allowing me to inspect. I called them immediately as there was a hole in the chaise cushion and many glue spots on another. The quality was nothing like what was in the showroom. They sent me an email and apologized and said I would get new covers sent right away but it has been a month and the store stopped answering the phone. Customer service is mia as well. I feel completely scammed for $3113

We purchased our furniture. Paid cash. The delivery was a nightmare the 3 hour delivery time frame they were six hours late. Then they brought in the wrong furniture. Had to take it back and find our furniture on the truck. The delivery driver I was outside for 30 minutes cursing after they finally got her correct Furniture in here have found their leaving the furniture that they took back out they left the booklet and screws in the road. Called customer service the map that the original store number which takes you to a customer service number. They offered to give me a gift card of $100 back of that to almost $200 delivery fee. I've called them three times since May 5th regarding my gift card. The first lady said it's already been mailed out you should be getting it shortly count Back 2 weeks later that lady said will the gift card came in the email I said why I was told it was coming by mail then she said oh I'm sorry it is coming by mail. Call today the gentleman I spoke with said the gift cards already been sent you have $100 in store credit. I told him I do not want an in-store credit because I will not purchase anything else from Ashley Furniture. Horrible horrible customer service and nothing but lied to. Buyer beware buy at your own risk. Also they have something called the premium home delivery White Glove. The first set of furniture they brought in I already had stains all over it from where they just laid it down on the ground and laid it down on the floor.

We bought a Bed from Ashley. We found Head Board was damaged inside the packag. The Head Board and Foot Board were different models WITH MISSING PARTS. Upon contacting Ashley, we were told No Exchange or Return because of their terms and Conditions.