Ashley Homestore

I spent close $20,000 in furniture my dresser draw is still BROKEN the techs came twice never again will I buy anything from Ashley furniture definitely horrible service all around.

I had ordered a bed that broke and fell apart within a month because the slats were cheaply made and there wasn't enough of them for a high rise king sized bed. When the person who delivered it took it away and processed our refund they told us that over a dozen of these beds had the same issue in the last 3 months. That's 12 beds that completely fell apart in 3 months. This could injure people, imagine your bed falling apart in the middle of the night!

They did refund it and take it away, however they won't allow my review on their website to be visible for this bed. My purchase was verified, I had an account with them but yet they won't show my negative review on their site (complete with pictures of the cheaply made bed). If you want furniture that's made well, don't go with this company. Even if the product has good reviews on their site, it's probably a lie because they don't allow all their negative reviews to be published.

I ordered a dressed and two chest of drawers. I spend almost $1,000 and the material was garbage. Recycled paper basically. I asked to return the items and I have to pay for shipping? I have to bring everything to a UPS or FEDEX to return. I have never experienced this before. I will NEVER shop with Ashley Furniture again. I should have just stuck with Rooms to Go and not have trusted the current deals at Ashley. SCAM!

I ordered a sofa thru amazon it had a very large tear on on arm refused that I loved the style so I ordered the love seat what are the chances it would be damaged it also was damaged small tear on

Got damaged furniture In January and still fighting for my rights, they sending damaged furniture for replacement all the time as well. Very rude managers at Bolingbrook location. 100% not Worthed for your money. Tried everything to get the right one but they don't care anymore they only care about their money to get it from you. Waist all vacation days for their deliveries again and again damaged furniture. Im paying damaged furniture right now trying to talk with them they don't want to talk with me. Shame on Ashley and Bolingbrook associates and managers one of them is Tim. They have very bad Costumer service. Do not even got any other offer or solution for my damaged furniture i only have scheduling another and another damaged delivery. Don't now what to do anymore…. Not recommend! NEVER

I received my furniture on time, and it was delivered professionally. However, when I discovered a manufacturing flaw with one of the pieces, I spent the next few hours in vain attempting to contact someone to report the issue. Calling their 800 number, I chose the option to request a callback; 5 hours later and no callback. I contacted my salesperson, who was off that day, and she couldn't' reach anyone at the store, and told me she would work it when she was at work the next day (pluses for her, but still a BIG negative for Ashley Furniture). At 5:30pm after waiting over 5 hours for a callback, I called back in, and after a 10 minute wait on hold (I did NOT choose the callback option), I spoke with a CSR, who after putting me on hold for another 10 minutes told me I had to callback the next day, as their system didn't reflect that the furniture had been delivered, and so they were unable to do anything!

We bought the airdon 3 piece coffee table set from Ashley's in December. When we picked up the set there was alot of unfixable damage, example, the coffee table top did not match the holes on the base. Therefore you can't even assemble it. Legs scratched and dented, stain on one of the end table tops. Flaking of the table top sides. We had a technician come take a look and see what he could fix, he said it had to be replaced. That was February 9,2022 it is now July 11,2022 I've been calling monthly as to where my replacement pieces are and everytime I call, they tell me they don't know and that I have to wait another 4 weeks. I've tried to get my money back but guest care tells me I can't do that until the replacement pieces come in. They tell me they're going to keep me updated and call me at the end of the 4 week wait, but they never do. I have to constantly call them and ask about where my replacement pieces are. Only to be told that they don't know, and they're going to re order my pieces, please allow for another 4 weeks until they get delivered to you. It's a never ending cycle, at this point, I don't think I'll ever get the pieces. Don't waste your money and get caught in the same terrible cycle my wife and I find ourselves in. Pretty much threw 500 bucks down the drain..

I bought bedroom set and dining room set, bedroom set has never been used, Bed and dresser has cracks, called to customer service, they said nothing will be done since it has been more than 6 months since delivery, spoke to manager at store, manager stated item has manufacturer's warranty and if manufacturer will do nothing, they cannot do anything.

I placed an order for a bedroom set in February. Spent $8,000 at the store. They told me it would be a month before I get my set. I'm ok with that, knowing supply chain is bad right now. March came and went, tried getting any sort of customer service-no luck. Called the only 800 number I could find. I was holding for 45 min, then disconnected. I did the messaging back and forth. Was told that now I needed to wait until may. Ok. May came and went. I'm frustrated now. Again called the 800 number waited on hold for a while. Got through to someone, then was disconnected on the middle of the conversation. I went through the messaging app. Again. Found out I need to wait until June. Well it is now July 4. I was on hold for over an hour, while driving…. Was disconnected, again. I still don't have a bedroom set and no customer service. I would NEVER shop here again. I wish I would have cancelled my order long ago. If anyone knows a trick on getting someone on the phone, please share!

We bought a couch in lovesie along with a mattress king sighs when we got it it was supposed to be a firm and of course it wasn't and so then we called and complained and they said we couldn't do anything for a while so we kept calling we sent pictures and complained some more find some more finally they finally sent us another one and took ours and this is the same mattress the same not firm and it bends on both ends and they said it's supposed to do that which is b******* We tried to get them to take it off our bill and they refused we tried to get them to come back and take it cause we don't want it they refuse

My husband and I visited Ashley at Stonecrest on Wednesday for a sectional sofa and we were greeted by sales associate Lemione Coven with a welcoming smile and a helpful spirit. We told him what we wanted and he showed us everything and answered all of our questions. We always ask lots of questions but he answered them all clamly and not rushed. This made us feel comfortable about our purchase. I took my sisters back to the store to look at the sectional a second time. He remembered my name and asked about my husband. Then he answered questions from my sisters about the fiber of the sectional and its durability. We all left satisfied and excited about my purchase and our interactions with Mr. Coven. An excellent experience. Mrs. Bailey

We bought a twin bed it came with a twin headboard and a full-size footboard I have to wait couple days find the delivery guy showing off with a tween boxspring I told him variety was a tween footboard they left I went to the store I talk to them tell them to come and get the whole thing is being like two weeks message back-and-forth finally they called me they was going to send somebody to fix the sofa when is the twin bed these people they don't know what the heck they doing I don't know how they're in business if you don't want to hit it don't buy from them

Went to store and purchased living room set - SPECIFICALLY chose it bc of the delivery date they promised. The day came no call no text no email

I called to see what happened as to why it didn't arrive and rheh told me because it was in back order till June 27.

Again we are on June 30, no courtesy call! I call and asked for manager because they told me it was now moved till end of July without prior notice. I was placed on hold and then an operator comes in asking how my experience was to date them from 1-5!

What kind of service are they providing Sh$$$&&&

Ordered a couch over 200 days ago and still have not heard back, even after countless phone calls and emails. No company should treat their customers like this. It's clear the company is going down hill and isn't able to fulfill it's customers orders.

However, some of there products are actually pretty decent if they ever arrive. Needless to say this will be my last order I ever make with Ashley Homestore.

I bought a Purple Mattress from Ashley Online less than 30 days ago, in this time my back is killing me and the side of the bed is broken down already. In 30 days this should not be happening. I reached out for a refund/return and I am told there is no refund once the product is opened and used. This is not a way to treat your customers and to have faulty products. I have been told multiple times they will not help me. So now I am stuck with a $1200 Mattress that is a POS. I am never gonna purchase from Ashley again and I am blowing up negative reviews everywhere. Their customer service is BS!

I had furniture ordered in November. When my delivery was finally scheduled to be delivered all they did was play games. They lied to me for 4 days saying my furniture was either on the way or the next stop. My furniture was actually sitting in a warehouse hours away and never on the truck. Ashley's furniture is great but their delivery service is horrible. I would NEVER recommend and i will never be a customer of theirs ever again. Horrible horrible horrible customer service, save yourself the headache and order somewhere else!

Very long story short, i bought a bed frame may 29th and was told it was be delivered on June 17th. This company needs you to be HOME to drop off your order so if course you have to take the day off work cause its always on a week day and gives you a large window of time of when " its coming". They called, emailed and texted to CONFIRM my bed would be delivered one THREE separate occasions and all three times they NEVER SHOWED UP. Its now been over 2 months and not only did they take my $1,500 for the bedframe but they still never delivered anything while I'm having to use my sick days to take time off work for there delivery. Will never give this POS company my $ again. Not to mention i have spent in totally over 8 hours with customer service and speaking with supervisors. Taking this one to corporate