Ashley Homestore

Unbelievable! I purchased a dining room table in December 2021 and they still have not delivered it. They have rescheduled the delivery day 6 times! The customer service representatives are so rude! The first time I called Ashley in March and asked about the delivery date (originally scheduled to be delivered in February) and the reps said "That's your problem?" I've been disconnected by CSR every time I tried calling them, over the 8 months of waiting! I've paid over 3k, waited that long, and got nothing but attitude from them! They named themselves as A #1 furniture store, but I would never buy anything from them again.

Tried to return and reselect a couch. No friggin luck. Amad something at the store ( sales Mgr) said he and store manager would contact a district Mgr. For exchange. DENIED! (TWICE). I see they have many complaints about some obscure district Mgr. Making these calls. Hello! Wonder why your reviews are in the toilet? Keep up the fine work. My alert, no shop messages have gone out to the American Legion, 4 pillars, department of veterans affairs, disabled american veterans( all in North San Diego area just to mention a few of All social media outlets that I contact and the many that my contacts share this crap. Good call Ashley. Could have been easily resolved with an ounce of customer service. Your business plan will shut your doors. Fire the idiots that cause u to fail! SHOP DOWN THE STREET, YOU HAVE MANY OPTIONS..

The rating for Ashley's customer service is a negative zero! I just spoke with a representative that was so rude and cutting me of through the entire conversation after waiting on hold for over 30 minutes. Your experience maybe great if you never need to call in, but if you do be prepared to speak with someone that doesn't care about your issues. I hope that this review doesn't fall on deaf hears and your staff starts monitoring the incoming customer calls.

After waiting 18 Weeks for delivery my 2 glider chairs have shoddy workmanship that Ashley will NOT do anything about the cushions or fabric issues after 4 MONTHS of use saying normal wear and tear!

I bought a new bedroom set from the Ashley Outlet in Killeen TX. ReGina Walker was and is the nicest and out going to help us and get the best price! She had a great personality and was very helpful.

Had I read reviews before I went and ordered I would've stayed far away from it. I ordered a living room set table and a mattress with foundations they kept messing up my delivery until 3 weeks later living room and table finally made it mattress and the foundations came after 6 wks only to have the wrong size of foundation their delivery guys messed up my bed frame I bought at living spaces and didn't wanna pay for the damages sent me a letter stating they weren't at fault cause the foundations didn't fit, when the delivery guys were trying to force it in they took that back to have another delivered in 2 wks foundations wrong again until this day no mattress or foundation going on 2 mths for something that was already paid for cash the sales person that made the sale after that he didn't wanna deal with the situation. The worst thing about it after you purchase after that your dealing with 3rd parties where there's no point of contact to report them and hold them accountable.
I highly suggest not to purchase from there the worst and most disappointing feeling and regret, I will never deal with them again!
And my credibility is accurate!

I would warn anyone from purchasing from Ashley furniture. I was assured 12 weeks for delivery. I was scheduled 4 different times for"delivery" set aside my day and each time they cancelled delivery and said a piece was delayed. I was rescheduled the next month then it happened again, and again and again... Finally someone called me after about 5 months and said everything is in and will be delivered on a specific date. I set aside my day and once again. Not on delivery schedule and rescheduled... Still don't have my furniture. I will never do business with Ashley Furniture again regardless of the price. I would strongly advise anyone from doing business with them. It's worth paying more for good service.

I 100% would never recommend Ashley furniture. My boyfriend and I went there to buy a bed set, we found the perfect one. Than our salesman took us to look at mattresses. He showed us the temperpurdic beds and we loved it. We ordered all the pieces (for a large amount of money)!… Day of delivery of the mattress: they bring the mattress and it doesn't have remote or anything so we are confused. When calling the store the salesman got $#*!ty with us and said that we refused the adjustable frame, when he never even told us about it… fast forward. We then get the dresser and night stands and fast forward, day of delivery for the bed frame: they gave us a 3 hour time frame and showed up 2 hours past that time, at which we were no longer home due to work. And they refused to wait 15 mins for me to get home. So we reschedule our delivery, take the day off from work and when they show up, they only have the footboard and side rails, but no Headboard. Now they're telling us 2 weeks before the headboard will be ready. Poor communication, terrible customer service!

We purchased a loveseat on April 23rd and it was delivered on April 27th. That was all fine and dandy but then came the issues. 2 weeks after we got it the foot rest broke. I called up Ashley warranty and told them about the situation. Well first of all they wanted me to take a picture of the serial number on the loveseat. It's underneath the foot rest. I told him no I can't get on the floor I'm disabled. Well anyway the order was placed. Kyle came out from Ashley and looked at the footrest and of course it looked broken. So he ordered the part. Well it came about 10 days later. He came back and fixed it. OK well 2 weeks later both chairs of the loveseat foot rest broke. So Kyle comes out again and looks at both of them. Well he said "I'll gave to talk to my manager about this and get back to you." I said OK. Well I get a call from her on that Sunday (he came out on Saturday). She basically told me that they were NOT going to fix the chairs because it seems that someone sit in it hard or maybe a dog sat in it blah blah blah. I said are you serious. She said well since they are so close together we can't fix them. It's not under warranty. I told her we only had them for a couple months. She said it didn't matter. I would post pictures but I'm on my computer and the pictures are on my phone. My husband is sitting in a broken chair. The foot rest isn't even, he has to push the love seat against the wall so he can sit in it. Yes the back of it is broken now. This is a defect and they won't replace it! We have been getting furniture through them for 10 years. I'm done doing business with them. Should be investigated by the BBB. I can't get new furniture at the moment because we put this furniture on our Ashley credit card. So now I have to save at least $800 to buy a new loveseat somewhere else! Do not EVER by furniture from them. I hope they go out of business. They are not professional.

We ordered over $3,000 worth of living room furniture on 5/21/2022 after looking at several options with the salesman. One of our MAIN considerations was the length of time that we would have to wait for the actual delivery. We chose a specific sofa and dining table based upon the length of time we'd be without furniture.

The salesman told us that the (4) chairs were available and that the table and sofa would be delivered by mid-July (Just three weeks away), so we said that we could be patient for that. Well... Mid July has come and gone and now they are giving me an "estimated" delivery on the sofa for Mid-August and now the chairs will not be delivered until sometime AFTER that date!

These folks simply make the sale and then "kick the can " down the road to put you off as long as possible! From the reviews - these guys are masters at "bait and switch" with their great show rooms - but NO furniture actually available to the customer!

The girl on customer service (after two days of waiting for a call back) stayed with the company line, "It could be sooner or on that day, this is just an estimate." Yep --- kicking the can!

I purchased a mattress and 1 yr in it was completely sagging and hurting my hips and lower back. I followed their warranty process starting in February and here it is at the end of July and 3 no show appointments later, so I writer into the CEO and get a response of they will give me credit for what I paid for the mattress towards another. Problem is they carry 10 choices, half low end and the other half high end. So basically if doomed either way. If I get a low budget I get what I pay for and have the same thing happen or I pay thousands out of my pocket. This has been a complete and utter disappointment. They even told me to dispute the credit card charge because they didn't want to deal with it. So Im out my money and a mattress. Never do business here again.

Our experience at the store itself was wonderful, our salesman was courteous and very helpful. However, everything with the delivery was terrible. We waited all day on the delivery date, but it never came, the driver had a family emergency, took his truck back to the distribution center and left without informing anyone. When they did finally come, the order was incomplete. The guys were great as far as setting everything up, but I was told that they would take all packaging away, but they didn't, leaving two large boxes beside my house. The phone number listed for the Southaven MS store goes directly to the national service center, and it takes forever to get someone on the phone. The phone number for the Memphis TN distribution center doesn't work, so it has been a very frustrating experience.

IN RESPONSE OF THERE NEW FLYER Beware, they write there own reviews. They charge 80% or more than there on-line prices. And when you go in to cancel. They pretend to trim down prices. Add a few more pieces of furniture. Snake you out of a few more hundred.
Then upon delivery (POOF) no extra furniture! POOF invoice is no longer in there system! NO RETURNS ONCE ITS DELIVERED.
I WAS CHARGED $3800. FOR A COUCH THATS $1800 ON LINE. ALSO THEY TRIED TO DELIVER A $1000. COUCH TO MY HOUSE.
AND THIS WAS THERE 50%-80% OFF SALE! SAME AS THERE FLYER IN THE MAIL BOX THIS WEEK!
BEWARE And when you call customer service they dont have any matching invoice? So they call the store that never answers! Go ahead give them a ring #443-417=-2465
I have called Corp /Cust Ser numerous times. Promised a call back. Did not happen.
They dont answer the store phone & even if they do. Cxxx The manager lies and says ( tell her Im at the bank)
I honestly believe the Corp Store trains them to lie, cheat, and steal.

I went to Ashley furniture on Saturday, I had the best sales person I have ever had in that store, Robert Nesseth was a great help. He never pushed even when I could not decide which table I wanted. He gave me all the help I need to make the right decision for me. I would go back and work with Robert again. Dora

Absolutely zero customer service. Won't help to resolve any issues even with the extra warranty. Never buy their furniture.

New kitchen table came cracked. Chairs smell like formaldehyde and stunk up the entire house. We will be returning it all.

We ordered our bedframe July 17,2021. It's July 24,2022 now - MORE THAN A YEAR - since we paid for the item - and we still have not received the bed frame we bought. We were initially told that it will be delivered Aug 2021, but here we are, ONE YEAR LATER, still nothing.

STAY AWAY FROM THIS SCAMMY STORE!

A very long story, but I try to keep it short, furniture was ordered in DEC 2021, and delivery was announced for JAN 2022. We finally received the delivery in July 2002, but the delivery was incomplete and could not be assembled. Delivery services rushed out of the property before we even had a chance to decide on the next step. Furniture was picked up the next day by a total unprofessional delivery crew who had severely damaged the property by rushing at high speed down the driveway. The store and the delivery service just play the blame game to keep the customer at a distance, very difficult to get hold of the manager or anyone who can make a deciosn.
Here is what you can expect when you buy furniture at Ashley's:
1) A significant delay in the delivery; the store is blaming the supply chain problems but has no problem selling you the goods and taking your money (we paid cash).
2) No escalation process for the customer; unprofessional people block you at the hotline and say they can't connect you to their top management.
3) Complete disconnect between store and delivery service; they point you to each other to wear you out. This is purposely designed to frustrate the customer and to give up on the problem.
4) Delays, delays, and delays, and more delays
5) You must deal with unprofessional people across the board and dangerous and aggressive third-party delivery service.

You can avoid a lot of frustration if you bypass the Ashley Home Furniture shop.

I ordered a Bedroom Set online for my son and his girlfriend who moved to California. The night stands arrived by Ground Shipping and were totally crushed in the front. We immediately sent them back. The bed had damage on the Headboard and posts. The dresser drawers do not line up and the tracks had mounds of glue on them.
We have been trying to return everything for a refund and have been treated with the utmost disrespect, hung up on and basically lied to. The problem is they do not want you to return a product for a refund. It is totally ridiculous. It is simple set a pick up time for all the damaged furniture and refund our money.
In all honesty, I wouldn't purchase anything from here you literally have to jump through hoops to have damaged items returned for a refund.
Ashley Furniture has the worst customer service I have ever experienced.

I ordered my furniture since January had to cancrp some of it because after 5 months of placing the order NO FURNITURE and still waiting on some parts that came in broken. They are CHARGING me for something that I'm not using and now no one want to help me with any refunds, exchange or even giving me a used one. First time I went here and also last lesson learned.

DON'T RECOMMEND THIS PLACE AT ALL AFTER YOU SIGN PAPERS NO ONE, NO ONE WOULD HELP OR EVEN ANSWER YOUR CALLS.