Ashley Homestore

I bought a 7 piece grey sectional from Ashley Furniture and was promised the chaise lounges would be on the left side looking at it. Of course, once it was delivered the chaise lounge is in the right side and blocks off my dining room. I called customer service numerous times, they said it was the reps fault in Fultondale AL location-she was new. So the manager reached out to me, said if I want to correct it, then it would be 20% of total cost plus delivery fee…really for your stores mess up?! Almost $1000 to correct something your rep placed in your system incorrectly.

I have been waiting for over a month for my furniture. I was promised delivery on September 2nd and I took the day off work to be there. No one contacted me or showed up. I lost money from not going to work. I logged into my account and it clearly said delivery on the 2nd. After a long time of searching I could not find a way to contact them other than the chatbot. I had to go through a long process with the bot in order to get a phone number to talk to a person. After calling I found out that it would be another 2 weeks before they could deliver. I was promised a credit but never received it - no one ever called me back. I called again on the 3rd (online it still said my delivery date was the 2nd) and chose the option for someone to call be back. I waited 3 hours but no one ever called. I called again and they were closed. After chatting again, someone is supposed to call me back about my new delivery date and the credit. I am not going to hold my breath - I'm sure they will not ever call me.

Ashley Furniture is the worst Company. This company should be closed by this time because I hear a lot of people had bad experience Also I have a bad experience too. When I enter the store They were welcome And treat me nicely. I bought the bed they told me I can get the delivery after one month but my stuff came after four months they didn't deliver all my stuff at the same time. When the delivery was the first time they bring me the wrong bed and I return it end then when other days they bring me my bed, but it was t half of a part. I wasn't able to use it that bad until the complaint so it took me another month. The company always calls me and they told me they will bring my stuff by this day but they never keep the delivery time and date they always change your mind and a liar you about the delivery. I tried to talk to a manager the manager told me she don't have any way to help me I am still waiting for myself it took me almost 6 months I am upset with this Company. In my opinion, anyone who wants to buy stuff from Ashley furniture needs to be careful also Dont believes what they say the first day in the store. It's is very hard trust them they are such a liar and a working unprofessional. Even if they don't have good material, their Customer Service is zero they never keep their promise! When you wait for the delivery they never show up one time and the date. They always change your delivery date. My opinion is people need to read all review about Ashley furniture and believe it. When I see people express all that I read right. They took my time and they make me unhappy.

I purchased furniture from Ashley a year ago. I spoke to the store and gave them the size specifications on my home. They assured me that it would fit, instead they delivered my furniture and destroyed my hallways trying to fit the things in. They would not fit. Ashley still charged me for the delivery and only after threatening to sue reimbursed me for destroying my walls. Apparently, I'm an idiot, because I attempted to use their services again because I live in a rural area and don't have other furniture delivery options. I put in my order over 3 weeks ago. The items arrived randomly and the website never accurately displayed their shipping or delivery status. The sectional I ordered didn't show up on time and they didn't even call or email me to tell me. Instead I called the next day and was told the order was pushed back a week! They then texted me in the morning the new delivery date, saying my delivery would be there in 2 minutes. I left work and waited... And waited... Called customer service and I have now been waiting for over an hour on hold and still no furniture. This company is garbage and they only care about your money. I will never, ever be entertaining the thought of shopping at Ashely again, and I will make sure to tell anyone I come in contact with that might shop there what they consider customer service.

This review is specific to a recent customer service incident. I purchased furniture from Ashley back in 2015 of which I was offered a $200 credit for a future purchase if I didn't have any issues that required me to use the protection plan Within 5 years. After 5 years I could collect my $200 credit with no mention of expiration. In November of 2021 I went in to see about a desk on back order and my credit. At the time Ashley found my credit with no mention of an expiration. Fast forward to yesterday when this desk is now off back order and in stock. Ashley tells me they will "honor" my credit because it has expired IF I promise with $50 to buy $9k worth of furniture I was also interested in within the next 6 months and this was a "generous" offer. For me, this was a joke and borderline blackmail depending on verbiage used. I'm not sure how $9k of furniture for $200 off a $500 desk is "generous" especially when no mention of expiration was ever mentioned and I was supposed to use it during prime pandemic. I love Ashley's furniture but this experience was bind blowing. Needless to say, I won't be visiting an Ashley Furniture store anytime soon if ever again.

I ordered a pull out couch and was told it would be 6 weeks before arrival. The couch arrived 6 months later. Within 2 months this poorly made product was broken and stuck open in my living room. The costumer service I received was horrible. I was told basically to suck it up and it would take 2-4 wks for a tech to come over to assess. Knowing at this time the couch was stuck half open and closed in my living room making it complete I functional. The tech that came hardly touched it and stated yep that's really broken. Left in the same situation, the tech advised the couch be replaced. Head off called me to tell me they would only be replacing it the part and that it would be another 3 weeks before the part even arrives to the warehouse.

BUYERS BEWARE. Terrible cheap product and bottom of the barrel costumer service. Do not waste your money on Ashley Furniture.

Junk! Warranties are useless. I bought a sectional from Ashley Furniture and within 5 months a piece of plywood inside of the ottoman snapped in half. This sounds like the exact situation a structural warranty would cover. But they won't cover it because it sounds "accidental." It's not their fault that they used cheap wood that cannot withstand having feet put on it or being sat on. With only 5 months of use! I would never recommend a company that cannot stand by their products and honor their warranties.

I've been waiting for the railings and foot board for over a month. I finally get my railings and foot board, one of the gentlemen was being a little carless and instead of waiting for me to move my mattress he just pulls the box into the room and ends up scratching my wall. Then he sees me unpacking it so he says, " oh she's doing it so let her." Even though I'm just trying to help them after they carried the stuff up to the 3rd floor. They don't even bother to help me put it together even though I paid the fee to have them put the bed together. Then I had to mention that what if something is broken or missing for them to not leave. Only one of them stayed to check if anything is missing. Then I find out the tools and screws are missing. He tell me that I can call the furniture store to see if they have the screws or they can place an order for it. Now I find out that I have to wait 7- 10 business days until I get the screws and tools even though it was supposed to come with this. Great way to keep customers. I'll never order from here again nor suggest it to anyone.

In 2017, we bought a complete living room set from Ashley. We loved it. When we moved in 2019 we wanted a complete bedroom set so we went to Ashley again. We were mostly satisfied with it until our bed frame totally collapsed on the one side. Over a small bit of time, the 3 small screws worked their way out of the wood without notice from the headboard and frame. My husband and I tightening the screws back in and added 2-3 more for security in the holes provided. Within a week that whole side splintered apart. I am a 120lbs woman. That shouldnt happen within 3 years of purchase. My husband's side of the bed was fine and he's 180lbs. I would really watch how the furniture is being assembled when delivered and any tiny bit of rocking or noise that you feel shouldn't be there, say something. We spent a good amount of money for this bed frame for it not to last more than 3 years!

I ordered a coffee table on Ashley, and was promised 4 weeks for delivery. 2 months later, and after multiple customer service calls, they would continuously promise me 1 week later for delivery, which was constantly moved back. Finally, they called me with a delivery date, but on the day before the date (after I had requested off work) told me it actually could not be delivered until another 1 week later, with no explanation. It then arrived that following day, which was very confusing, and 3 hours after the delivery window. It arrived damaged, with the center chipping and broken. I called multiple times after that, and they said the best they could do was a small gift card. The problem is, I never plan on using Ashley again, so a gift card is useless to me. The customer service, timeliness, quality, and professionalism with Ashley was terrible and disappointing. Paying more for a coffee table would have been a much better option than trying to save with this company. Would recommend moving on if you see Ashley furniture.

On July 12,2022, two Ashley furniture delivery crew from Ashley Homestore in Colton, delivered the following six items to our house:
A Dresser, Chest, King/Cal King Storage FTBD, King/ Cal King Sleigh Headboard, King Sleigh Rail and Two Drawer Night Stand
The two-delivery crew were directed to our upstairs bedroom where the items were installed.
Saturday July 30,2022, we discovered that a small box containing my Gucci Wrist Watch and my wife's 14 KTTGOILD Citrine Ring were on top of our TV stand, were missing.
We only wear these items on special occasions and Saturday July 30,2022 was one of those Wedding occasions. This was why it took us days to discovered that these two items were missing and the two installers from Ashley Furniture, Colton Homestore were the only strangers in our bedroom.
On Sunday, July 31, I drove to Ashley HomeStore in Colton and I reported the incident to an Area Manager at the customer's Desk. He promised to follow up and get back to me.
On August, 11,2022, the Ashely Manager informed me that they were closing the case with no further action because the vendor denied any responsibility for the stolen items.
This is a painful lesson for us and my advice to everyone is; be vigilant when you have Ashley Furniture delivery crew or any other delivery crew in your house. Stay with them or have a camera in the area to ensure nothing is missing after their departure.
As an Ashley Advantage customer, I am very disappointed of the whole incident and I hope Ashely management have a process in place to avoid any future occurrence.

I purchased a $1,000 couch from Ashley Woodbridge, Va back in March 2022. The couch was damaged so we called them and they said we have to pay for parts and a tech to come out(another $150).
Their tech comes out literally 6months later and after he dissembles the couch he says they sold us a bad couch, it is a manufacturer defect.
So we call Ashley back and know they are not trying to rectify the issue knowing it's a defect. They want me to pay another delivery fee for them to swap out the couches

You won't believe this mess. I went to store to see the bedroom set in stock. I wasn't in stock in NC, but somewhere the sales person didn't know. I ordered it on line and was to be delivered on 8-12-22 from 9-12... 11:45... no show. The week before I received 2 text mess and 2 emails saying it was to be delivered. I called the store, hung up on, then called back. They said I was suppose to call a phone number and verify the delivery. There was no number or instructions on the email or the text to do so. Then, they said the order was cancelled and I would have to start over and reorder. Now the "in stock" date was 8-12 weeks out. I pulled the website back up and it said "in stock". They were suppose to call me and never did. So I filed complaint with PayPal got a refund and went to Rooms to go and got a set in a week, no issues. Wonder why Ashley has a 1 star.

Ashley Furniture stole my money. They refuse to refund over $200 for a desk that came broken and returned on the truck the same day. I purchased the desk on June 3rd and cancelled the order a lil over a week later. It's been over 60 days and I still have not received a refund. 3 times now they have told me that "the request has been processed" with nothing to show for it. Everytime you call customer care you get someone different who "cannot see on their end" any prior transaction and speak to you as if you are lying. They placate you with a flat-toned "I'm sorry about that" - which I've heard are least 50 times today having to speak to 4 different people today alone - as NO ONE accepts any responsibility for the issue at hand. I've been lied to and redirected and lied to over and over again for the past two months. They just pass the buck and could care less if you get your issue solved. Ashley Furniture Customer Care is a joke! And the Anderson SC manager named Audrey is as well. She told me today that someone named Tiffany would contact me within the hour about expediting my refund. Never heard from Tiffany. So I call customer care and Keondra tells me Tiffany isn't even working today so she sends me to Sheretta (I think that's what she said) and Sheretta says that Tiffany doesn't even address customer care issues on the phone. Lies upon Lies. They are a scam!

I have a junk loveseat in my living room that I am waiting for Ashley to get out of my house to exchang for a different one! I have not even got all of my living room furniture and I just got a bill for ALL OF IT TODAY! I will be cancelling EVERY BIT OF MY LIVING ROOM FURNITURE ORDER TOMORROW, PRONTO IN THE AM! ASHLEY FURNITURE IS TERRIBLE QUALITY, SEVICE IS TERRIBLE, AND THE COMPANY IS TERRIBLE TOO!

We waited 7-8 months for our havalance bed to come in. When in comparison to all other professional furniture retailers whos wait time was half that. We didn't receive any updates or any estimated time as to when it would deliver. We had to call to get any updates. Then when it finally delivered we took everything out of the boxes only to find it didn't have any screws. We then called to inform them about the missing screws to which they said we would have to wait an additional amount of days to get. So in the meantime we will be sleeping on just our matress on the floor. We are very frustrated with the service of Ashley Furniture and will not be ordering from them again.

Ashley refuse to exchange my loveseat that their tech said was unrepairable. Yet Ashely will only try to repair it and if its' not repair to my satisfaction they basically said o well it' will be repair to their repair person satisfaction. They don't care about the consumer once they get your money.

I ordered a leather sectional that was delivered on 6/4/22 with the wrong layout, so they ordered another set and delivered it on 6/14/22, but it was damaged, with scratches on every piece. Also, the corner piece didnt connect to the sofa properly, So the delivery guys took pictures of all of this and now Im waiting on my third delivery. They sent me a text on 6/23/22 asking me to confirm delivery of my furniture between 11:45 AM and 2:45 PM. They called that day and told me that they wouldnt be bringing it because it wasnt in the warehouse. They again sent me a text for delivery on 7/1/22 between 8:15 AM and 11:15 AM. They never showed up or called. When I called them they told me that all my pieces werent in the warehouse yet. Once again, they sent me a text to set up delivery on 7/9/22 between 2:00 PM AND 5:00 PM. I waited until 4:30 that day and I called asking where they were. The rep told me that my furniture wasnt in the warehouse yet. At this point I just would like to sever my ties with them and I asked them to come and pick up their furniture because what they are doing is bad business and I dont want to deal with them anymore. They have billed me, so I've made payments in order to keep my credit good. All of the pieces were scratched up when they brought them to me and I do not want them. They said that they cannot offer me a refund, they can only exchange or offer me 30% off of the damaged furniture that I already have. So, on 8/4/22, they delivered my 4th set of furniture and one of the pieces is scuffed, of course. Now I'm waiting for another delivery on 8/13/22! I HATE ASHLEY FURNITURE! I regret the day that I walked through their doors on 5/27/22. I won't let any of my friends or family make the mistake I made without warning them about what they could possibly be opening themselves up for. To make matters worse, every time they make a delivery to my house, I get a new scratch on my hardwood floors! They have also scratched up my new front door and door facing. Just want you to know what they are about if you discover problems with their furniture. They will not let you out of the contract that they, in fact, broke.

On behalf of my 80 year old parents, I had purchased a Kitchen Table set for them on line. All pieces had to be assembled. The set was received on Thursday afternoon and we had arranged to have it assembled on the Sunday. The table was received with a nice size chunk missing. I had contacted Ashley to see about returning it all and was directed to send a text with pictures of the damaged table. The CSR's are all well trained to avoid dealing with customers and problem resolutions. They all do the same thing and send snapshots of the 48 hour policy which is the most ridiculous policy I have ever heard of. If they want customers to honour this 48 hour policy then maybe they should send all furniture already assembled. Moving forward any furniture that we will be purchasing online will be purchased through Wayfair. They may be a little bit more expensive but they have the best return policy.

I went shopping at Ashley store great service. Then less then 6 months later my mattress started to sink. They will not replace it. Nice at first then when a quality problem arise they say we cannot help you I will never shop there again. No one cares about my back the mattress is sinking more each day