Ashley Homestore

I ordered a sofa with pillows and a memory foam bed.
Upon delivery, the wrong sofa came and the delivery guys refused to unpack it to get it in the door. Rather they decided to lift it to the second floor up the balcony with all the risks involved, so they can scam me for an extra $100. The pillows never came with it. The guy's name is Edwin Perez.
The bed was not the memory foam bed I ordered. They came back after 30 minutes and took it. To this date all I got were calls from customer service at 10pm and 7am to ask me how my customer experience was. They're clueless and unable to help.
I'm stuck and will never purchase a product from Ashley again.
The leadership should know that customers make them money. Without customers they're nothing. They lost me forever!

No matter what your concern is Ashley Furniture costumer care will never help you out. Once delivery people leave they don't care who you are or what your concern is no matter how much business you gave them. I spent 6k and once they deliver I realized that box spring size was bigger that I thought it will be. Basically I have to jump to get on my bed. I called costumer care right away to see if I can get smaller size and they don't care. So I just lost $300 since I have to get smaller size from elsewhere but never from Ashley again. They will never get my money again.

Ashley furnitures are CHEAP CRAP & TERRIBLE material. After 10 months, my new sofa/ couch seat sink. Don't let the look fool y'all

What a freaking joke you are... Bought a bedroom SET at Ashley in January... JANUARY I SAY! The bed is the only thing they delivered in a timely manner. We are STILL waiting on our dresser and nightstand. At first they told us it would be here in February, then March, then April, then today which is May 5th. NOW they are telling us May 22nd! Are you freaking kidding me? We will never, ever, ever shop at Trashley Furniture again! They have blamed this all on COVID and shipping delays, however we are calling BULL$#*! on that excuse. Nice try Trashley! I could have personally flown to China or wherever this crap comes from and shipped it back myself by now. They are not taking care of the customers. They only care about the sale. F*** Y**

I purchased a sleeper sofa. The sofa is comfortable and very pretty. The only reason I gave it a 1. The sleeper is crap. I am on my third sleeper frame in less than 2 years!
It's from China! Wish I knew that before I purchased. The quality is horrible and the customer service to get it repaired is worse. Promised it would be delivered and fixed within 2 weeks. I'm going on 6 weeks haven't heard a thing. Will not fold back into a couch so I have a broken bed in the middle of my living room.

I'm only giving 1 star for the person who sold me the furniture.
I was in the process of purchasing furniture from Ashley's but canceled my order. I was told different delivery dates from having to go to the store each time due to zero communication. Finally, after approx. 5 mos., the delivery people texted us to notify of delivery and canceled twice. Both days my husband took the days off without pay to wait for the furniture, meanwhile we took out our old furniture (luckily we didn't toss it) and it got soaking wet! After no delivery, we just canceled. I bought furniture here in the past and never had this kind of issue. In attempt to reach out to the store all I got was a corporate number and hang up calls after cold transfers. I will NEVER again purchase from this store. Luckily, I was at least able to get my delivery fee I paid back.

Ashley delivered us a sectional that was the wrong color. We notified the salesperson who said he must have hit the wrong button. He said to contact customer service and they would take care of it. The person we talked to said it shouldn't be a problem and that they would get back with us within 72 hours. After five days they got back with us and said our request had been denied because we had signed for it. We told him what the salesperson had told us about hitting the wrong button and that we even had taken a video of the correct color. It didn't make any difference.

We called back to the store and the person we talked to said they could go above customer service and "make it right:". We heard back from the store after two days via email and were told they were still working on it. We called back after two more days since we hadn't heard anything from them and ended up back with customer service where, again, they denied our request for them to make it right.The representative said she would call the store manager to get with the salesperson. She was supposed to get back with us the next day. We did not hear back from her so the following day we called her again. She said the store manager was trying to get in touch with the salesperson but he was "being evasive".

The day after that the store manager called and said that our request was denied because we had signed for the furniture and the salesperson said he thought that was the color we wanted.

So, the salesperson told us that he must have hit the wrong button, but he told the store manager that was the color we wanted. If the manager would have taken time to look at the rest of our order (kitchen and cocktail tables), he would have seen that its color didn't match what we were sent and that the color of the one in the video did. Of course, he didn't want to see the video. Our request was once again denied so we canceled the rest of the order.

During this whole fiasco, we were told at least three times that Ashley furniture was going to correct their mistake, only to be told by someone else there that our request had been denied. They just didn't want to admit that their "evasive" salesperson had messed up. They have lost a customer for life.

Ordered sectional and dining room set on April 8,2022. Was told my furniture was at the warehouse available for pickup, that day. However, I paid for delivery. Furniture was scheduled to be delivered on April 14th. I Received a delivery confirmation twice. Saying that my furniture was being prepared for delivery. One day before my furniture was to be delivered. I get a phone call from their customer service saying, only partial of my furniture was available for delivery. What a disappointment. Had plans for family to come over and had to cancel, because they had no where to sit and eat. Moving forward, was told my dining room set wouldn't be available for delivery until April 27th. Received yet another delivery confirmation twice that my furniture was being prepared for delivery. One day before delivery date, I get yet another phone call from customer service, saying my dining room set was not available for delivery until May 2nd. Moving forward. I get a delivery confirmation yet again, twice. Only to receive a call from customer service two days before the furniture is scheduled to be delivered, saying the furniture will not be delivered. Now it's scheduled for May 20th. Having to cancel Mother's Day with my children because we have no where to sit and eat. At this point I'm ready to get the media involved. If you have furniture on back order, say that upfront. Don't be misleading just to get the sale. After speaking about my terrible experience with some friends at Cracker Barrel. Come to find out. Their daughter had the same problem two years ago with the same set. To find this out as even more disappointing. Because you knew upon me purchasing this set that their would be a problem. Is this even legal. I'm ready to be compensated by all means necessary. I can't let this go!

Ordered a 3 piece set of furniture and still waiting on the last piece since October 2021, and they have rescheduled 4 times since... I would highly recommend to NOT purchase anything here if you don't want to deal with the wait! Very unpleasant business to deal with!

So I recently financed a set of couches from Ashley home store in Stoney Creek. To start my experience with this company, my wife and I were followed around by a young sales associate as if we were criminals. She did not introduce herself or even say hello. She followed us to the sales desk and then stood around watching us as an older sales associate actually helped us. After we had everything sorted out, we waited roughly 2 months before having to reorder the couch set, which again took another 2 months before receiving the set. Upon receiving the set, the love seat had clearly been dropped prior to shipping. There is noticeable damage on the corner of the couch, the wooden frame had been broken/detached causing the back of the couch to collapse when touched, and there was a loud creaking sound on the left side. Ashley home store insisted they would fix and return the chair which is insulting, as I payed for brand new, but I'm being sent broken/refurbished garbage. So I sent it back to be fixed, however upon return the creak in the couch and the external damage are still there. Now I'm told to wait 48 hrs until they will address the issue. This is unacceptable customer service and I will not be doing business with this company again I will not recommend this to anyone and will be addressing the poor service I have received on all social media platforms. I suggest shopping at Leon's, or ikea at least you get what you pay for.

I bought a small bedroom night stand and asked if I could pick it up when it became available and was told it would come out of South Carolina and it would have to be delivered. It did come in sooner than expected and it was in great shape and yes the guy that delivered it was a nice guy but... it came out of the Concord Store and I could have picked it up and saved the $79. Why did they find a need to lie and loose a customer I don't know. They sure lost any repeat business that i might have sent their way.

In june 2021 i went to northgate store and bought couch, chair, end tables and kitchen table when they were supposed to deliver it i got a call 3 times they were on their way ans asked directions i could hear people in the background that spoke broken english she was trying to tell i guess they cant read a gps 3 times they did not show up after calling me saying they were on the way they never showed up and never called back so i wasted parts of 3 days waiting when i went to northgate store a guy told me they cmay offer up to 20 percent of the cost of the couch and would get back to me of course they never did so again i went to northgate store and a girl name paris told me they were offering 150 0ff purchase price or 250 in merchandise also i was trying to exchange a kitchen table 4 days after purchase and she said she would have to get approval and get back to me then i could decide about the 150 0r 250 depending if i had to pay more for a new table of course she never called me she never does and went i went there again i was told the request for return of the table was not approved nice of them to tell me huh so i told them i would take the 150 credit on my bill then they told me paris went to the mason store i asked for her to call me and left messages but of course she doesnt call then of all things i get a 75 dollar gift card in mail i went to northgate again and explained also to salesman roy kalib the manager said there was nothing he could do to help me i should call customer service my question is what customer service you dont have any customer service i dont want the gift card i want the 150 dollar credit what do i want with a gift card when i wont buy anything from u again unless i get my 150 credit do u think someone could call me i would appreciate from linda ballard u can look, y number up but u wont call

I purchased an 'accent cabinet' online in November and understood I could be waiting til Spring. It finally arrived in April. My delivery was planned for 11am. They were at my front door at 8am. Brought the cabinet inside as I'm floundering to find my houseboat to cover my PJs. The top left corner was separated a good half inch higher aka warped gap, and one of the doors so warped the bottom sticks out past the base. I called, sent pics, they will replace. It's been a month. I have called twice. I have a damaged cabinet sitting in the middle of my living room. No one can tell me when the replacement will be delivered. They've charged me when they sb paying me to store their damaged product.

I purchased furniture going on 5 months ago, no delivery of furniture as of today! Went in to the store to attempt to get a refund and the salesman Darryl that originally sold the furniture had a horrible attitude. Told us he can put the order in, it's nothing he can do because of the furniture being late, all nonchalant with an attitude. My husband then call the head quarter while in store. Told us they can refund it back to the card that was on file and should take a day. So asked the salesman is it anyway he can print a receipt, he said NO. We asked to speak to someone else and they was able to, but the whole time mumbling under their breaths talking about us while we was standing there. Prior to that customer service hung up in my husband's face when he called to check the status of it, because he kept asking questions that she couldn't answer.

09/23/2021 I purchased a credenza in the store in Arlington, Texas. Was told my purchase would arrive before Christmas. On 12/21/2021, I checked on my order after trying several phone numbers. I was told that my delivery would now be March, 2022, so I cancelled my order. Since I paid cash (MISTAKE) it would be 12 weeks before I received a refund check. It is now late April, 2022 and still no refund! Unfortunately, I am unable to find my order receipt (still looking), so I am unable to contact anyone regarding my refund. My next step is to visit the store and see if they are able to retrieve my order from their data base for that date. I have little hope that I will see any of my money again. This was a hard lesson to learn especially since we have shopped and bought quite a few items from this location.
My advice to all: NEVER DO BUSINESS WITH ASHLEY HOME STORE ANYWHERE. I am telling everyone I can about my frustration and disappointment.

I am in love with the bed that I bought. What I don't like is the delivery situation. I was rescheduled so many times it is unreal. The first time I ordered my bed was in July 2021. I rescheduled my delivery four times before canceling my order. My husband and I went into the store in January 2022 and ordered the exact same bed and I got it 90 days later. They rescheduled me once. Their delivery situation is horrible. My bed was delivered by a couple in their personal vehicle. Not a delivery truck, a personal vehicle. That is the most unprofessional thing I've ever seen. The couple were amazing people. Very nice, polite and helpful. I give Ashley 3 stars for the bed. The couple that delivered my bed I give them 5 stars. I give Ashley delivery situation 0 stars. I don't think I will be ordering from Ashley ever again.

We ordered a bed and base in september 2021 from Ashley furniture highland indiana. The bed was a 5000 dollar factory reject with a 7 degree slope a ridge and bowed side. It was unsleepable. The 2000 dollar base broke within three weeks. The sales rep lied and praised their 90 day return policy. It is actually less than 90 minutes.

Have fought for 6 months with customer service and still no resolution. Corporate says go to the store. Store says call corporate. They offer zero warrantee on anything. They just sell it. Once they have your money you are less than dirt.

The store manager and customer service have not doubted the salesman lied and they reward him with the commission. I have never seen a company that had such disregard for the customer.

Run don't walk away from this store. It has been one of the most horrid experiences of my 60 years.

After adding items to our cart and submitting all addresses and credit card info, the prices increased dramatically right before we hit the PLACE ORDER button, AND they tried to add an unwanted protection plan, which they claim is automatic. When I questioned this misrepresentation via chat, they advised that prices are increased based on the area. They ended the chat before we were done discussing, effectively ending any chance of us making any purchases from them ever. Talk about fraudulent business practices. Who does this?

I have purchased furniture from Ashley Fuand had a delicate scheduled. Since I had not heard from them thought I had better call and check on my order. Good thing I did would have NEVER know there rescheduled WITHOUT notification to me! Wow! Really poor service!