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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,834 reviews

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Pennsylvania
1 review
0 helpful votes
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Great prices
March 26, 2025

There's a great amount of selection and I'm surprised at how low the prices can get.

Date of experience: March 29, 2025
Florida
1 review
0 helpful votes
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I love watches
March 26, 2025
Updated review

Great value, selection and sales of affordable watches shipped in a timely manner. I would like to purchase more Dominatore Del Mare Aviatore watches.

Date of experience: March 27, 2025

Nice little watch!
May 13, 2024
Previous review

Fast, easy and great price! Outstanding packaging, nice fit and grear company communication.

Date of experience: May 3, 2024
California
1 review
0 helpful votes
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Great service!
March 26, 2025

Quick and safe shopping. Pricing is great as well. Thank you!

Date of experience: March 29, 2025
California
1 review
0 helpful votes
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Order arrived on time
March 26, 2025

I hope we can become good customers here! So far I have had good experience

Date of experience: April 1, 2025
California
1 review
0 helpful votes
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Good
March 26, 2025

Good discounts, no issues in the shopping experience.
Better UI and filtering would do good

Date of experience: March 29, 2025
Australia
1 review
0 helpful votes
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Great watch great price
March 26, 2025

Great service. Good experience and prompt transport
I would recommend shopping with Ashford

Date of experience: March 15, 2025
Australia
1 review
0 helpful votes
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You cancelled my first order
March 26, 2025

You cancelled my first order for no valid reason on my behalf all funds were on my card and it is a legitimate card, then it took a number of emails and two weeks to get the money back to my card. Ari was helpful but it wasn't a good experience. I have tried again with PayPal

Date of experience: March 2, 2025
Florida
1 review
0 helpful votes
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It was easy to buy online from you. The product is exactly as shown on the website.

Date of experience: March 27, 2025
Ukraine
1 review
0 helpful votes
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Nice
March 25, 2025

The shopping process was easy. I am pleased by what I have received.

Date of experience: March 15, 2025
North Carolina
1 review
0 helpful votes
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Return
March 25, 2025

Wrong item sent. Return process a little cumbersome but accepted return. Awaiting refund

Date of experience: March 15, 2025
California
1 review
0 helpful votes
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Have returned watch due to defective operation. Not a good experience as this was a gift and recipient was disappointed as product had to be returned. This cost me time and money to receive return number, repackage and drop off for shipment back to Ashford.

Date of experience: March 15, 2025
Texas
1 review
0 helpful votes
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Completely satisfied.Totally
March 25, 2025

When it comes to customer service mine is unmatched with any I have had before. Kudos

Date of experience: March 18, 2025
Massachusetts
1 review
0 helpful votes
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Easy ordering/easy pay
March 25, 2025

I have purchased Nike sunglasses and was very pleased with quality & price! Thanks

Date of experience: March 15, 2025
France
1 review
0 helpful votes
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Parfait
March 25, 2025

Très bien juste dommage pour les frais de douane (France) ça reste néanmoins très compétitif

Date of experience: March 15, 2025
Idaho
1 review
0 helpful votes
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Easy to Order, Delivered Quickly
March 25, 2025

Ashford's website was easy to navigate and despite them having a large inventory to choose from I was able to find the watch I was looking for quickly and easily. Check out was simple, and I received my watch within a week. 10/10 will be buying my next watch from them as well.

Date of experience: March 11, 2025
Hong Kong
1 review
0 helpful votes
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After clicking to buy, there is no confirmation to take the buyer to the check out page or payment page. I almost bought 4 of the same item before I realized I had to click another icon for payment. The product description page for my watch could have been more informative.

Date of experience: March 1, 2025
District of Columbia
1 review
0 helpful votes
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Nice site
March 25, 2025
Updated review

Is a nice site to make a purchase and they are authentic products

Date of experience: February 2, 2021

Nice items
December 31, 2024
Previous review

It's Very fantastic and quality, I will recommend the site to people

Date of experience: December 20, 2024
New York
1 review
0 helpful votes
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Easy website to use
March 24, 2025

Watch is a gift, I haven't opened it yet, but the website and shipping were easy

Date of experience: March 14, 2025
France
1 review
0 helpful votes
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Amazing
March 24, 2025

Sorry I don't speak English very well but it was really an incredible experience this watch is of an exceptional finish

Date of experience: March 14, 2025
California
1 review
0 helpful votes
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Amazing price
March 24, 2025

Absolutely love Ashford! I have been shopping with them for years!

Date of experience: March 14, 2025