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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,744 reviews

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Oklahoma
1 review
0 helpful votes
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Top notch
July 23, 2025

Ashford was great to deal with. No problems. Delivered very quickly at no extra charge.

Date of experience: July 13, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Great stuff!
July 23, 2025
Updated review

Prices so good, they should be illegal. Just kidding. Customer service also helpful. Fast shipping.

Date of experience: July 13, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.


Great site, prices right
July 2, 2025
Previous review

Great site, prices right. Quantity products.

Date of experience: June 22, 2025
Virginia
1 review
0 helpful votes
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Skeptical
July 23, 2025
Updated review

I was skeptical because of the price but after looking at a view reviews I pulled the trigger and I am glad I did.

Date of experience: July 13, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Seems to be quick and easy
July 13, 2025
Previous review

Seems to be quick and easy.

Date of experience: July 3, 2025
Ukraine
1 review
0 helpful votes
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Супер
July 23, 2025
Updated review

Супер годинник Luminox дуже класний дякую вам за годинник чудовий

Date of experience: July 13, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


все супер дякуююююююю
July 13, 2025
Previous review

все супер дякуююююююю

Date of experience: July 3, 2025
Illinois
1 review
0 helpful votes
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A
July 23, 2025

Great experience overall, no complaints Great experience overall, no complaints

Date of experience: July 13, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Honduras
1 review
0 helpful votes
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Excelent!
July 23, 2025

Excelent! Is a very nice place if you are looking nice, original and good prices watches. I love ASHFORD!

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Louisiana
1 review
0 helpful votes
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None
July 23, 2025

It was great. Great price on watch. Got a further discount after calling cause a fourth of july sale happened. Staff was super nice.

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

California
1 review
0 helpful votes
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Easy
July 23, 2025

Easy to use website and lowest price possible! Bought many items from Ashford in the past and return is easy too. No hassle.

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New Jersey
1 review
0 helpful votes
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Great service
July 23, 2025

Placed an order on a Sunday and my items were at my door on Tuesday. Great packaging, items as described.

Date of experience: July 7, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Florida
1 review
0 helpful votes
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Good communication
July 22, 2025
Updated review

Easy to order. And updated tracking and good communication

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Saw on facebook..
July 12, 2025
Previous review

Saw on facebook. Emailed to make sure it wasnt a scam. I talked to Jacob. So i bought the watch. Scam sellers on facebook i have written in the past… i always got a returned email no good email …at least someone answered me back. We will see.

Date of experience: July 2, 2025
North Carolina
1 review
0 helpful votes
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Ashford
July 22, 2025

Easy ordering and quick shipping, would order again from Ashford!

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Florida
1 review
0 helpful votes
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Seems to be a very good company to deal with so far. I did have to return my item so I am waiting on my credit so up to update in a few days

Date of experience: July 8, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Very nice website
July 12, 2025
Previous review

Very nice website. Quality products at great prices too!

Date of experience: July 2, 2025
India
1 review
0 helpful votes
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Good Experience
July 22, 2025
Updated review

Excellent service overall. Genuine Product. Great Experience

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


Very easy
January 3, 2025
Previous review

Overal it has been a wonderful experience shopping with Ashford. I have ordered several products and have been satisfied every single time

Date of experience: December 23, 2024
France
1 review
0 helpful votes
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Satisfied
July 22, 2025
Updated review

This is the first time I buy on Ashford site. I am satisfied by my experience. Easy and clear.
For people living outside USA, be aware of the customs clearance fees in your country. In my case, in France, I paid 69€ fees for a watch that costed 226€ 🤷.

Date of experience: July 12, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Easy and quick shopping
July 9, 2025
Previous review

Easy and quick shopping. Good prices.

Date of experience: June 28, 2025
Arizona
1 review
0 helpful votes
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Beautiful watch at a great price
July 21, 2025
Updated review

I've always wanted a Hamilton but hesitated due to the cost. This is a beautiful quartz watch with a 44 mm dial, which works great on my 7-in rest. I swapped out the strap with an alligator 22 mm which I like better than the Hamilton strap. Fast shipping from Ashford and a great experience. Just keep in mind you do not get the Hamilton original box but you do get instructions and a warranty. Thanks Ashford.

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!


I'll be back
July 11, 2025
Previous review

I'll be back

Date of experience: July 1, 2025
Florida
1 review
0 helpful votes
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I love them
July 21, 2025
Updated review

I got what I ordered, I received the package so fast. Everything came in the box.

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


I wanted to buy a different pair of sunglasses that...
July 11, 2025
Previous review

I wanted to buy a different pair of sunglasses that appear on google but went i clicked it to get in the Aashford website i wouldn´t be able to see the product.

Date of experience: July 1, 2025
Virginia
1 review
0 helpful votes
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Easy transaction
July 21, 2025
Updated review

Very easy to order and delivery was fast.
Read other reviews and felt comfortable placing my order.

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Only issue is that the site is a touch screen-was a...
July 11, 2025
Previous review

Only issue is that the site is a touch screen-was a bit jittery.

Date of experience: July 1, 2025
Texas
1 review
0 helpful votes
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Standard ashford bargains
July 21, 2025

I get a lot from Ashford. Used to be mainly watches; but. Then I discovered their sunglasses section. I've looked through it before, and my wife has bought a few pairs of sunglasses for herself. But when I seen the selection on Maui Jim's and the prices, I'm developing another unnecessary collection.

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

District of Columbia
1 review
0 helpful votes
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Very good purchase
July 21, 2025

Very please with the watch. The tissot watch look gorgeous. Could not think that anything else but saying that Ashford is reliable vendor

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Florida
1 review
0 helpful votes
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Professional
July 21, 2025

Excellent and Professional, and I recommend to my friends.

Date of experience: July 11, 2025
Ashford W. Ashford Rep
8 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.