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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,831 reviews

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California
1 review
0 helpful votes
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Rado Watch
September 22, 2022

Excellent service great price Brand new watch.
Will buy again from Ashford

Date of experience: September 22, 2022
Tennessee
1 review
0 helpful votes
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Fast Shipping & Great Product!
September 21, 2022

Product arrived quickly, and exactly as described! I've been wanting a Daniel Wellington watch for YEARS so to find it at suck a bargain was amazing! 100% would buy again!

Date of experience: September 21, 2022
Virginia
1 review
0 helpful votes
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Great product and good service
September 20, 2022

I had no problem selecting the product and the delivery was on time. Good luck guys

Date of experience: September 20, 2022
California
1 review
0 helpful votes
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Great Service
September 20, 2022

The do what they say and the products are as described -rare these days

Date of experience: September 19, 2022
New Jersey
1 review
0 helpful votes
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Perfection!
September 20, 2022

Easy site to navigate and the sunglasses were perfect

Date of experience: September 19, 2022
New York
1 review
0 helpful votes
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So nice
September 19, 2022

This piece is beautiful and ashfords prices are unbeatable. This watch is great quality and so nice.

Date of experience: September 19, 2022
California
1 review
0 helpful votes
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A little oversized.
September 19, 2022

These are nice quality and good color glasses, but they are a little oversized for my taste. The shipping was extremely fast, and I appreciated that very much. I wish the glasses came with a cleaning cloth. I would order from this company again if I wanted something fast at a discounted price. Thank you

Date of experience: September 19, 2022
Idaho
1 review
0 helpful votes
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Great
September 19, 2022

Transaction was very easy - watch arrived fast and in goo order.
Will buy again

Date of experience: September 19, 2022
KR
1 review
0 helpful votes
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I hate made in China.
September 19, 2022

E. A. Sunglasses made in China. This is not informed at your page. It is not fair.
Thanks,

Date of experience: September 19, 2022
New Zealand
1 review
0 helpful votes
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Fast international shipping
September 19, 2022

Got here pretty quickly. No other issues to speak of

Date of experience: September 18, 2022
Virginia
1 review
0 helpful votes
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Pandora Women's Charm 797459
September 19, 2022

Easy to browse website. No issues during checkout. Many options offered

Date of experience: September 18, 2022
Texas
1 review
0 helpful votes
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Best prices
September 19, 2022

Large and great selection of glasses and sunglasses. Very pleased with my purchase

Date of experience: September 18, 2022
Tennessee
1 review
1 helpful vote
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Hamiltons are used
October 18, 2022

Every Hamilton I have ordered from Ashford has been previously owned, used, and one of them didn't even work. I spoke with an Ashford representative and they said none of the Hamiltons use the original packaging either. I didn't receive any of the instructions that would come with the watch if you were to purchase it on a website such as Jomashop. The customer service representatives are very unwilling to make any compromises to make the customer happy. I was told unless I spent $3000 on a watch that they would not cover expedited shipping for a watch that they messed up on three times.

Ashford attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: September 18, 2022
Indiana
1 review
0 helpful votes
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Effortless Ordering
September 18, 2022
Updated review

Very easy and quick. Got my watch on sale at a good price.

Date of experience: September 18, 2022

Very easy and quick
September 7, 2022
Previous review

Very easy and quick. Great price!

Date of experience: September 7, 2022
Canada
1 review
0 helpful votes
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Ashford is fantastic!
September 17, 2022

Ashford has really good deals and great service. It arrived in perfect shape exactly when they said it would.

Date of experience: September 17, 2022
Pennsylvania
1 review
0 helpful votes
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Great value
September 16, 2022

Was on time and in great condition Would recommend

Date of experience: September 16, 2022
California
1 review
0 helpful votes
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Awesome
September 16, 2022

Very good and fast delivery. Love the item too. Will shop again!

Date of experience: September 16, 2022
Malaysia
1 review
1 helpful vote
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Good delivery & services.
September 16, 2022

First experience & worth it. Will recommend to all my friends/contacts. Hopefully in future will come out with more brands because in certain countries, branded items are so expensive and can afford. Thank you very much Ashford.

Date of experience: September 16, 2022
TW
1 review
0 helpful votes
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Nice and elegant
September 16, 2022

If i order the watch and put in the cart. But i usually not check out hurry finally the watch already sold out the problem i want to remove the sold out i need to remove all my orders and go back from the start its so tired. I cannot only minus the sold out and continue order

Date of experience: September 16, 2022
Michigan
2 reviews
0 helpful votes
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Nice frames
September 16, 2022

Good frames and cheap I would buy from here again.

Date of experience: September 15, 2022