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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,958 reviews

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Canada
1 review
0 helpful votes
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Easy Transaction and Fast Delivery
December 11, 2022

Easy Transaction and Fast Delivery. However, I bought a watch from Ashford in the past and although I had my refund in full with no issues, they stipulate that you can't even try the watch on the wrist. That watch had a sealed shrink wrap plastic, so I didn't even get it out of the wrapping.

Date of experience: December 11, 2022
Jamaica
1 review
0 helpful votes
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Website
January 10, 2023

Super slow and annoying to navigate. Some watches do not have enough descriptions and pictures.

Date of experience: December 11, 2022
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

GB
1 review
0 helpful votes
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Nice one
December 11, 2022

The delivery to UK was so quick and reliable with nice packaging

Date of experience: December 11, 2022
GB
1 review
0 helpful votes
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Very good quality watch
December 10, 2022
Updated review

All good. Quick delivery to UK in 8 days. Trusted seller.

Date of experience: December 10, 2022

All working well
November 29, 2022
Previous review

All working well

Date of experience: November 29, 2022
California
1 review
0 helpful votes
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Third watch I've bought from Ashford
December 10, 2022

I've never had an issue with either the company or the products.

Date of experience: December 10, 2022
Illinois
1 review
0 helpful votes
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Good
December 10, 2022

Ashford is a major online store for watches and have purchased many items from them. Only issue that seems consistent with them is their quartz watches (I have purchased 10+ from them) need new batteries within a year. Not sure if they just have old stock or if they store them in a hot warehouse that kills the coin cells. That said, I replace my own batteries and the cells are cheap.

Date of experience: December 10, 2022
California
1 review
0 helpful votes
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Excellent Watch
December 10, 2022

The watch is authentic and is in great new condition.

Date of experience: December 9, 2022
Montana
2 reviews
0 helpful votes
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GV2 by Gevril Women's Watch 12800
December 10, 2022

This is a lovely women's watch, at a great price. The packaging is also nice and the warranty is included.

Date of experience: December 9, 2022
Ohio
1 review
0 helpful votes
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Need to return!
January 9, 2023

Hello need to return this watch. It is not in working order!

Date of experience: December 9, 2022
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.

New York
1 review
0 helpful votes
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Great experience
December 9, 2022

No problems! No problems no problems no problems. Just trying to fill out the 50 characters.

Date of experience: December 9, 2022
Florida
1 review
0 helpful votes
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Satisfied customer
December 9, 2022

See above I don't have anything else to add at this time

Date of experience: December 9, 2022
Massachusetts
1 review
0 helpful votes
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Giving as gifts
December 9, 2022

Quick delivery. Giving as gifts, hope they like them.

Date of experience: December 9, 2022
Missouri
2 reviews
0 helpful votes
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Excellent products
December 9, 2022

Authentic products with serial numbers. Fast shopping. Great prices. Best prices online.

Date of experience: December 9, 2022
New York
1 review
0 helpful votes
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AMAZING
December 9, 2022

Great deals excellent service. Shopping made easy.

Date of experience: December 9, 2022
Nevada
1 review
0 helpful votes
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Beautiful watch
December 9, 2022

I'm very happy with my purchase, beautiful watch, great price.

Date of experience: December 8, 2022
Louisiana
1 review
0 helpful votes
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Gifts for my Wife
December 8, 2022

Love your products and your prices. Will be shopping more frequently

Date of experience: December 8, 2022
Germany
1 review
0 helpful votes
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Alles bestens
December 8, 2022

Schnelle Lieferung,über ups. Alles bestens gut verpackt.

Date of experience: December 8, 2022
North Carolina
1 review
0 helpful votes
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Long time ashford customer
December 8, 2022

Always good experience with ashford…………………………………..

Date of experience: December 8, 2022
Brazil
1 review
0 helpful votes
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Watches look new but cant be.
January 7, 2023
Updated review

ARRIVED QUICKLY AND LOOKED PERFECT. BUT WAS EXTREMELY DISSAPOINTED THAT THE QUARTZ WATCH ARRIVED WITH A FLAT BATTERY,OR A FAULTY MOVEMENT. I HAVE EMAILED THEM BUT AS YET NO RESPONSE.ALSO 1 OF THE WATCHES I ORDERED WAS SUPPOSED TO BE WATERPROOF TO 10ATM BUT IN FACT ON BACK OF WATCH,IT SAYS 5ATM.

Date of experience: December 8, 2022
Ashford W. Ashford Rep
over a year old

Thank you for your review. We appreciate all feedback. Please reach out to Customer Service on any issues that you may have.


GREAT PRICE,EASY TO BUY,HOPE THEY ARRIVE QUICKLY
November 27, 2022
Previous review

GREAT PRICE,EASY TO BUY,HOPE THEY ARRIVE QUICKLY

Date of experience: November 27, 2022
Texas
1 review
0 helpful votes
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GV2 by Gevril Women's Watch 12423B
December 8, 2022

He watch is amazing and very good quality and the shipping was so quick thank you ashford

Date of experience: December 8, 2022