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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,852 reviews

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District of Columbia
1 review
0 helpful votes
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Na
May 18, 2023

My experience was good with on time delivery. Will shop more

Date of experience: May 18, 2023
District of Columbia
2 reviews
0 helpful votes
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Fast and easy.
May 17, 2023

It really couldn't be simpler. Found the watch, was offered a promo code while viewing it, bought the watch, and had it in my hands less than two days later. It doesn't get better than that.

Date of experience: May 17, 2023
Viet Nam
1 review
0 helpful votes
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Services by Ashford
May 17, 2023

Ashford's customer service is excellent. I am really happy being an Ashford customer, I will buy again and again to experience the product delivered from Ashford.
Thanks a lot

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Date of experience: May 17, 2023
Arizona
1 review
0 helpful votes
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Not one problem! I have an addiction to Versace sunglasses and I don't think I'm going to order from anywhere else but Ashford!

Date of experience: May 16, 2023
North Carolina
1 review
0 helpful votes
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Order not received
June 15, 2023

Order is not been delivered and no response mail from customer care.

Date of experience: May 16, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

New York
1 review
0 helpful votes
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Prada sunglasses
May 16, 2023

Very happy with my purchase. Great customer service and fast shipping.

Date of experience: May 16, 2023
California
1 review
0 helpful votes
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Great product.
May 16, 2023

Quick shipping. Very happy. Item is real not fake. Best price around.

Date of experience: May 16, 2023
California
1 review
0 helpful votes
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Item as described and great quality. Better than I expected, will definitely order from Ashford again... likely several times.

Date of experience: May 15, 2023
Illinois
1 review
0 helpful votes
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Not happy with the quality
June 14, 2023

More models are appreciated. The model what I have ordered is very delicate

Date of experience: May 15, 2023
New York
1 review
0 helpful votes
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Need a return or exchange
June 14, 2023

I want to exchange or return my watch. It's defective

Date of experience: May 15, 2023
Canada
1 review
0 helpful votes
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This is the first time that I know ashford and the experience was
Actually a good one I was impressed
With the variety of good products they offer

Date of experience: May 15, 2023
GB
1 review
0 helpful votes
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Import tax
May 15, 2023

Remember to calculate import tax, my watch was £180 and the tax on import was £55 to the U.K

Date of experience: May 15, 2023
New York
1 review
0 helpful votes
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Never got my watch
June 14, 2023

Never got my watch don't order from them sorry for them

Date of experience: May 14, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Pennsylvania
1 review
0 helpful votes
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Great value
May 14, 2023

Best price on the net, fast shipping but item was damaged as described above

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
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Excellent
May 14, 2023

Fast shipping, excellent service and excellent product

Date of experience: May 14, 2023
California
2 reviews
0 helpful votes
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Timely delivery
May 14, 2023

I have known Ashford for a long time, and ever bought a gold watch from them. So when I saw this watch, I did not have any doubt that it was to as it appears, and sure it was. Very satisfied

Date of experience: May 14, 2023
New York
1 review
0 helpful votes
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Amazing.
May 13, 2023

Ashford is amazing! The best price, prompt delivery. Just great!

Date of experience: May 13, 2023
NL
1 review
0 helpful votes
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Good shopping experience.
May 13, 2023

I was able to quickly find what i wanted. The product descriptions are clear and the pictures are accurate

Date of experience: May 13, 2023
GB
1 review
0 helpful votes
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Great Service
May 13, 2023

I've never bought a watch from the USA before, but, Ashford are amazing to deal with. Their service is first class and their communication is excellent. I wouldn't hesitate to use them again.

Date of experience: May 13, 2023
New York
1 review
0 helpful votes
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Sun glasses
May 13, 2023

It was very user friendly shopping online. I recommend shopping at Ashford.

Date of experience: May 12, 2023