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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,864 reviews

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California
1 review
0 helpful votes
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Shipping
July 26, 2023

I paid for next day air and it didn't not arrive. It was mailed standard and I should get a refund.

Date of experience: June 26, 2023
Michigan
1 review
0 helpful votes
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Thomas Earnshaw watch
June 25, 2023

Nice watch, 40mm 7mm crown. Ronda 150 4 hz. Inside. Sapphire crystal, and a gray leather strap. Model # ES 8812-05 This watch is a limited edition only 300 made.

Date of experience: June 25, 2023
KR
1 review
0 helpful votes
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Product defect
July 25, 2023

There are scratches on the product. We are currently taking action on email. It's a new product, so I'm very sorry that this happened.

Date of experience: June 25, 2023
Arizona
1 review
0 helpful votes
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Bait and switch
June 24, 2023

Sent me a watch that I did not order. Then claimed I was the one who made the mistake.

Date of experience: June 24, 2023
Ohio
1 review
0 helpful votes
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My granddaughter requested Jimmy Choo sunglasses for her birthday. She told me on Monday, I received the glases on Thujrsday and was able to gift them to her on Friday!

Date of experience: June 24, 2023
Germany
1 review
0 helpful votes
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Not really satisfied
July 24, 2023

I paid extra for next day delivery, but when I received the watch the box and case were damaged due to improper packaging.

Date of experience: June 24, 2023
Florida
1 review
0 helpful votes
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Great as always
June 24, 2023

Ordered from on several occasions and always get product in mint condition and quickly. Truly love Ashford!

Date of experience: June 24, 2023
New York
1 review
0 helpful votes
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Good price and service
June 23, 2023

Found a watch I liked, had some questions, got it answered quickly, ordered very easily, and got my item quickly within a few days

Date of experience: June 22, 2023
Minnesota
1 review
0 helpful votes
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Great experience
June 22, 2023

Bobby was great on the phone. The watch came early and I love it.

Date of experience: June 22, 2023
Canada
1 review
0 helpful votes
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Everything went well, from ordering to receiving! Thank you

Date of experience: June 22, 2023
India
1 review
0 helpful votes
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Great choice, great value, good discounts regularly available. Immediate dispatch and swift delivery with no issues at all.

Date of experience: June 21, 2023

Great watches, great prices
February 8, 2023
Previous review

Great watches, great prices

Date of experience: February 8, 2023

Quick and easy
July 23, 2022
Previous review

Easy to order, watch arrived very very quickly, we'll packaged and hassle free delivery to the UK.

Date of experience: July 23, 2022
Minnesota
1 review
0 helpful votes
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Love it
June 19, 2023

Easy ordering great value watches. I order from here at least ounce a year. They have a large variety of items to choose from.

Date of experience: June 19, 2023
Colorado
1 review
0 helpful votes
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Excellent service, easy to use website and description of items right on point. My watch is amazing!

Date of experience: June 19, 2023
Viet Nam
1 review
0 helpful votes
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My order is canceled
July 19, 2023

I have had my order canceled and have not received a refund from Ashford. This order was placed on 6/6 canceled but i have not received the refund

Date of experience: June 18, 2023
Ashford W. Ashford Rep
over a year old

Hello,
Thank you for your review. Please reach out to customer service for any assistance you may need

Florida
1 review
0 helpful votes
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Versace Sunglasses
June 18, 2023

The sunglasses arrived fast and in pristine condition. 5-star service. Thank you!

Date of experience: June 18, 2023
Maryland
1 review
0 helpful votes
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Watch
June 19, 2023

I bought a (glam rock) watch and the package is for (versus versace)... That's not good!

Date of experience: June 17, 2023
New York
1 review
0 helpful votes
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Birthday Gift
June 17, 2023

Stunning watch, well packaged, arrived in great condition works perfectly. Recommend to purchase.

Date of experience: June 16, 2023
Massachusetts
1 review
0 helpful votes
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Glycine under-appreciated brand
June 16, 2023
Updated review

Nice website. Good prices. Ashford does a good job selling many brands--and their flash sales are great

Date of experience: June 16, 2023

Good website
November 16, 2022
Previous review

Good website

Date of experience: November 15, 2022
California
1 review
0 helpful votes
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Positive Experience
June 16, 2023

The delivery of the item ordered was very satisfactory.

Date of experience: June 15, 2023
North Carolina
1 review
0 helpful votes
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Easy
June 16, 2023

Easy shopping experience with many brands and styles to choose from. Terrific prices.

Date of experience: June 15, 2023