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SmartCustomer Website Reviews and Complaints
business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,819 reviews

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California
1 review
0 helpful votes
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On my doorstep in no time!
September 17, 2023

Glasses were easy to find on website. They shipped super fast and I was wearing g them in no time! Price was very attractive.

Date of experience: September 17, 2023
Kazakhstan
1 review
0 helpful votes
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I like the shop, and will cone more
September 16, 2023

Best online shop for watches of low and medium pricing

Date of experience: September 16, 2023
North Carolina
1 review
0 helpful votes
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Great experience!
September 15, 2023

Shipping was fast! This was my first time shopping on Ashford and it won't be my last.

Date of experience: September 15, 2023
Washington
1 review
0 helpful votes
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Nice
September 13, 2023

It was very easy and quick, nice quality watch at a good price.

Date of experience: September 12, 2023
Florida
1 review
0 helpful votes
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Excellent glasses
September 13, 2023

Price is excellent and checkout was fast and easy.

Date of experience: September 12, 2023
New York
1 review
0 helpful votes
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Watches purchased
September 9, 2023

I have purchased 2 watches from ashford and will continue to buy more. Exactly as advertised, great prices, and quick delivery. A pleasure to do business with

Date of experience: September 9, 2023
Mexico
1 review
0 helpful votes
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Really bad experience
September 9, 2023

Really bad experience. After two day that I bought a watch I received a mail from Ashford indicating tha because their internal review my purchase was cancelled and that they were going to return my money within the next few days

Date of experience: September 9, 2023
California
1 review
0 helpful votes
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Sun Glasses
September 9, 2023

I like the brand name sunglasses but they were a little too small for my face.

Date of experience: September 9, 2023
Malaysia
1 review
0 helpful votes
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Good
September 9, 2023

Good well received very nice experience and good product

Date of experience: September 8, 2023
New Mexico
1 review
0 helpful votes
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REview
September 8, 2023

Super easy to order. Took almost 2 weeks to receive however.

Date of experience: September 8, 2023
Switzerland
1 review
0 helpful votes
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SEHER GUT WIE IMMER
September 8, 2023

ALLES GUT WIE IMMER, DIE PERSONEN SIND SEHER NETT,DANKE

Date of experience: September 8, 2023
Georgia
1 review
0 helpful votes
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Great products and great prices!
September 7, 2023

Thanks! Great looking watch! Love the look and the price made it impossible to resist!

Date of experience: September 6, 2023
Virginia
1 review
0 helpful votes
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Versus Versace Women's Watch
September 6, 2023

It was a quick and seamless process. My watch was delivered in a timely manner, and I was very pleased with my purchase.

Date of experience: September 6, 2023
Panama
1 review
0 helpful votes
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Perfect!
September 6, 2023

Just excellent experience overall, buying shipping and post sale

Date of experience: September 6, 2023
Washington
2 reviews
0 helpful votes
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I was asked to write about my experiences right after ordering, so I wrote: "So far, so good. Now I wait to see what I get, and when!"

I now have the product in hand and can add more:

My glasses broke and were under a warranty with the optician but the line had been discontinued, so I was out of luck for replacing them. If I could find them myself - they would replace the lenses (very expensive) for free. My particular frame goes for about $200-225 USD and I got these for $70, and have a new pair of glasses nearly made for me now (bonus - I repaired the broken set and now have two identical pairs!). I was very uncertain if this was legit (very good prices are often too good to be true online) but it was exactly as billed - no surprises at all. The optician was impressed. I do not anticipate needing to buy glasses frames too often - but if my review tips the scales and you choose to buy from Ashford, I bet you too will be happy you did so. One last thing - I noted that the negative reviews, which I read before ordering very carefully, seemed to often have been written by people who might not have been careful enough in choosing the product they wanted up front - just my two cents on that. Tim

Date of experience: September 5, 2023
California
1 review
0 helpful votes
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This was the best experience!
September 5, 2023

Purchasing from this company was worry free! Received the package in a timely manner without any issues! Will definitely be buying again!

Date of experience: September 5, 2023
New York
1 review
0 helpful votes
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Radio watch
September 5, 2023

It was a prompt delivery without any issue. I am happy with the watch I received

Date of experience: September 5, 2023
Virginia
1 review
0 helpful votes
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Not 24 hour movement
September 5, 2023

Good service, delivery time and packaging. Would order from Ashford again.

Date of experience: September 4, 2023
Florida
2 reviews
0 helpful votes
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Great shopping experience at Ashford
September 4, 2023

This the the third time I've ordered on line from Ashford. Always brand new, top quality products and no issues. Great value. Highly recommend.

Date of experience: September 4, 2023
Illinois
1 review
0 helpful votes
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Better than Amazon
September 4, 2023

The watch arrived packaged very well and I was surprised at how fast it got here. Very pleased with the price and service and quality. Will buy from Ashford again.

Date of experience: September 4, 2023