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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,774 reviews

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India
1 review
0 helpful votes
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Good
September 8, 2025

Better return policies if you want to compete against other online retailers

Date of experience: August 29, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Michigan
1 review
0 helpful votes
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Luminox watch that doesn't glow
September 7, 2025
Updated review

Purchase was easy and prompt delivery. But the watch is either defective or a fake. My luminox eco does not glow at all after exposing it to 2 minutes under a flashlight. I'm trying to get replacement or refund. Contacting customer service to see what they say.

Date of experience: August 22, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your feedback. We’d love the opportunity to resolve this—please contact us at [email protected]


So far perfect
August 27, 2025
Previous review

So far perfect. Ordering is a snap. Prices are unbelievable

Date of experience: August 17, 2025
Virginia
1 review
0 helpful votes
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Expensive sunglasses
September 7, 2025
Updated review

Hope they are authentic. The site says you are. They seem kind of flimsy.

Date of experience: August 28, 2025

Luv this place
March 25, 2025
Previous review

Great! Browsing around is always a fun time. There is always a lot to look through

Date of experience: March 25, 2025
Alabama
1 review
0 helpful votes
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Would buy again
September 7, 2025

Great experience. Best price on the market, good communication on shipping and delivery, fast delivery.

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Texas
1 review
0 helpful votes
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Great!
September 7, 2025

Experience was good. Shipping was really fast and everything in tact and no problem

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

California
1 review
0 helpful votes
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Great experience
September 7, 2025

Easy website, fast shipping. I enjoyed would use again ……xx

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

We really appreciate you taking the time to leave us a review, thank you for your kind words!

Florida
1 review
0 helpful votes
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Great value
September 7, 2025

Great value for a great piece I'd been looking to replace for awhile

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Missouri
1 review
0 helpful votes
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Great watch and super price!
September 7, 2025

Good experience, the shipping was promised in 3 days but took 7 days.

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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My new go to eyeglass shop….
September 7, 2025

Excellent all around experience…. Quick shipment and authentic product…

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New York
1 review
0 helpful votes
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Great item at a great price
September 7, 2025

Shipped quickly and safely and arrived on perfect condition

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

New Jersey
1 review
0 helpful votes
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Recommend these glasses
September 7, 2025

Came fast and in perfect condition. All in brand new packaging.

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

California
1 review
0 helpful votes
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Rugged and Refined Watch
September 7, 2025

Beautiful watch that says you can hang with high society and dive to the bottom of the sea in the same day.

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Pennsylvania
1 review
0 helpful votes
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Awesome
September 7, 2025

Last time bought rado. It still works fine. Just change the battery. Thank you ashford.

Date of experience: August 28, 2025
North Carolina
1 review
0 helpful votes
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Easy purchase
September 7, 2025

Purchase was easy, product was exactly as described and it was delivered on time.

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.

Idaho
1 review
0 helpful votes
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Maurice Lacroix Men's Watch AI2008-70070-300-0 Default Title
September 7, 2025
Updated review

Easy to order. The value and quality of the product and ease of ordering was excellent.!

Date of experience: August 28, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.


Watch
July 21, 2025
Previous review

Easy to order. Delivered on time! InI great condition. Well packaged. I bought two watches one for myself and one for my son as a gift. He was very excited to receive the watch. I would not hesitate to buy a product in the future.

Date of experience: July 10, 2025
New York
1 review
0 helpful votes
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Same quick service as usual and a joy to navigate the webpage. Will continue doing business with Ashford

Date of experience: August 27, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Oklahoma
1 review
0 helpful votes
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Good
September 7, 2025

Please enter at least 50 characters? What a silly review rule.

Date of experience: August 27, 2025
Ashford W. Ashford Rep
7 months ago

Thank you for your positive feedback! We're grateful for your support and glad you had a great experience.

Ohio
1 review
0 helpful votes
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Happy
September 6, 2025

No problem on the first time, reason why i do this again.

Date of experience: August 27, 2025
Iowa
1 review
0 helpful votes
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Love the value and quality
September 6, 2025

I like the ease of making my purchase. I would like to see more pictures of the products.

Date of experience: August 27, 2025
California
1 review
0 helpful votes
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Easy order, good fitting, just shipping is costly, but I would order again, shop again. Plenty of otpions

Date of experience: August 27, 2025
Ashford W. Ashford Rep
7 months ago

Thanks so much for the awesome review! We’re thrilled to hear you’re happy with your experience.