On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!
Ashford Reviews Summary
The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Product was advertised and delivered as promised.
No gimmicks or tricks.
All good...I'd buy from Ashford again...new, as described, packed well...good price.
Product received on time without any delay, Happy with the product
Shipping on time and quality service, fast delivery, quality watches
Received a faulty watch right out of the box, and I am not getting any response to return the watch.
You could not ship my last package and cost me hundreds of dollars. If you want to give me a discount for my trouble, it would be much appreciated.
My first order was cancelled and now I'm wondering if you will cancel this one too.
The watch arrived quickly and was exactly what I had expected when I placed the order. However, it arrived with a dead battery, which required me to go to a jeweler and spend $20 for a replacement battery because I didn't want to risk opening and scratching the new watch right off the bat.
Thank you for your feedback. We’re sorry to hear that you received a dead watch. We always strive to ensure that all our watches are in perfect condition before shipping, but sometimes unexpected issues arise.
Please reach out to [email protected] with the receipt for your battery change, and we’ll happily refund you for the cost.
It took 2 weeks to arrive and I was charged 88 euro for shipping fees when I made the order I was miss led in thinking it was free delivery very dissopointing
Very quick and I'm hoping it will arrive in time for Christmas
Great deal, but it could be better if purchase limit reduces with respective to shipping cost, then we end up with buying more frequently.
Love shopping here. Thank you for making my shopping experience a great one
Order has been declined and estimated delivery date is not providing
Easy online access, product delivered correctly, and happy with product itself
Original watches and heavy discounted price. Purchasing since 2016
Very nice looking watch. Very good deal. Fast Shipping. Highly recommended Ashford.
Great experience with Ashford. Will definitely shop again in the future.
I have used Ashford for many years. They always have great prices, provide good service and I have never experienced an issue on any order. I usually purchase holiday presents each year.
It was easy to navigate and the specials were attractive to keep me browsing
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re sorry we were unable to ship your order. If there was an issue with the address or shipping, it’s likely due to a courier-related problem, which we have limited control over. Rest assured, any money spent on your side will be fully refunded.
Thank you for your feedback and understanding.