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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,891 reviews

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New York
1 review
0 helpful votes
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Great discount
December 24, 2024

Did not think that I could find a great deal on Swarovski figurine on this website. It was a very easy, pleasant transaction.

Date of experience: December 13, 2024
Georgia
1 review
0 helpful votes
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Wonderful Experience
December 23, 2024

I love the watch and glasses that I purchased. I will definately purchase other items in the future.

Date of experience: December 13, 2024
India
1 review
0 helpful votes
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They are really good
December 23, 2024

Website is very easy to navigate.
Items are original. I will buy more.

Date of experience: December 13, 2024
Colorado
1 review
0 helpful votes
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Was as described
December 23, 2024

Could not believe I could afford a lumix watch your prices are incredible and with factory warranty

Date of experience: December 13, 2024
Guyana
1 review
0 helpful votes
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I love shopping at Ashford.
December 23, 2024

I really love the discounts and deals given by Ashford and their integrity.

Date of experience: December 13, 2024
Egypt
1 review
0 helpful votes
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Easy peasy with super prices
December 23, 2024

Also was very happy with purchase. My wife still use this watches)

Date of experience: December 26, 2024
Arizona
1 review
0 helpful votes
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Fantastic!
December 23, 2024

Fast and reliable shipping. I would recommend this website to friends and family.

Date of experience: December 13, 2024
Maryland
1 review
0 helpful votes
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Good
December 23, 2024

It is a very good website to order. I wish there was more selection and fendi sunglasses will be back too.

Date of experience: December 26, 2024
California
1 review
0 helpful votes
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Easy and convenient
December 23, 2024

Easy and convenient shopping experience, received it in time for his December birthday. The company even reached out to see if i received in time, thank you!

Date of experience: December 26, 2024
Alabama
1 review
0 helpful votes
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Great Prices and Selection
December 23, 2024

I purchased a Movado from Ashford a few years ago. The process was smooth and easy.

Date of experience: December 13, 2024
New Jersey
1 review
0 helpful votes
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Great website
December 23, 2024

I bought few watches on this site. I like this site. Overall positive experience. Never disappointed.

Date of experience: December 13, 2024
Michigan
1 review
0 helpful votes
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Great!
December 23, 2024

Ashford did great! Never ordered from them before this, which always makes me nervous. I'm very happy with the service. I love that I need to sign for the delivery and they don't leave it on the front porch. I had to go to UPS to pick it up. I'd rather do that than a porch pirate have a merry Christmas!

Date of experience: December 13, 2024
Texas
1 review
0 helpful votes
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Easy Process
December 23, 2024

Easy to navigate and order. Can't beat the price Will use this site again.

Date of experience: December 23, 2024
Georgia
1 review
0 helpful votes
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Really nice watches
December 23, 2024

All my watches came in properly packaged and received in a weeks' time

Date of experience: December 13, 2024
Maryland
1 review
0 helpful votes
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No delivery in time
December 23, 2024

I never received my last purchase. I don't know how to report

Date of experience: December 12, 2024
Jacob H. — Ashford Rep
over a year old

Hi David,

We’re sorry to hear that you haven’t received your purchase. Please reach out to us at [email protected] so we can look into this further and assist you.

Thank you for your feedback!

California
1 review
0 helpful votes
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Be
December 23, 2024

Quick delivery, good packaging and lovely present for my son's girlfriend.

Date of experience: December 12, 2024
California
1 review
0 helpful votes
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Easy online shopping. Good prices.
December 23, 2024

Online shopping with Ashford was easy and seamless. Fast delivery. A+

Date of experience: December 12, 2024
Ohio
1 review
0 helpful votes
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Amazing deal and fast delivery
December 23, 2024

I received the watch earlier than expected! Thank you. Perfect condition and everything.

Date of experience: December 5, 2024
Missouri
1 review
0 helpful votes
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Great
December 23, 2024

First time bought from Ashford and I love it and great customer satisfaction

Date of experience: December 12, 2024
California
1 review
0 helpful votes
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Best Buy made
December 23, 2024

Very easy to order, tracking was easy. When received it was perfect watch.

Date of experience: November 22, 2024