Check out our latest communities fighting
AI scams on Reddit and Facebook

SmartCustomer Website Reviews and Complaints
business logo of Ashford

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
Sponsored message from Ashford
Save an extra 7% off order with code SJREV7
Save Now
How would you rate Ashford?
grey stargrey stargrey stargrey stargrey star

Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

Instant Feedback

18,780 reviews

We monitor reviews for authenticity

New York
1 review
0 helpful votes
Follow John O.
Unfollow John O.
Share Review
Report Review

Great
December 28, 2024

It was an easy ordering process. Everything went smoothly. Thanks Ashford.

Date of experience: December 18, 2024
New York
1 review
0 helpful votes
Follow Jennifer Q.
Unfollow Jennifer Q.
Share Review
Report Review

Delivery was great and website was east
December 28, 2024

I loved shopping this site. I will definitely shop there again

Date of experience: December 18, 2024
Texas
1 review
0 helpful votes
Follow Guillermo B.
Unfollow Guillermo B.
Share Review
Report Review

Great Service and Product Quality
December 28, 2024

Ordered a pair of Burberry sunglasses. Was really impressed with the product. Perfect condition, packaging and arrived right on time as expected.

Date of experience: December 18, 2024
Massachusetts
1 review
0 helpful votes
Follow Thomas R.
Unfollow Thomas R.
Share Review
Report Review

Difficulty Logging In
December 28, 2024

Frequent difficulty logging in. Most time I have to try three or more time before I can log in to my account. Not a problem, just an annoyance.

Date of experience: December 18, 2024
Nevada
1 review
0 helpful votes
Follow Bob D.
Unfollow Bob D.
Share Review
Report Review

Many Watches
December 28, 2024

I have purchased a watches from Ashford for my wife for Christmas for many years. Once my wife did not like the style of the watch. Ashford quickly and easily exchanged it and it is the reason why I continue to place orders with Ashford.

Date of experience: December 31, 2024
California
1 review
0 helpful votes
Follow RUTVIK A.
Unfollow RUTVIK A.
Share Review
Report Review

Good watch
December 28, 2024

Nice experience watch is boss authentic and black color looks good

Date of experience: December 18, 2024
New York
2 reviews
0 helpful votes
Follow Carlos O.
Unfollow Carlos O.
Share Review
Report Review

Received non working new watch
December 28, 2024
Updated review

Brand new watch was not working, thought it was the battery and took it to jeweler and they gave me the bad news that the new watch was broken. Still in process to return and repurchased the same watch with hopes it's a working unit.

Date of experience: December 18, 2024
Jacob H. — Ashford Rep
over a year old

Hi Carlos,

We sincerely apologize for the issue with your watch. While we strive to ensure all our products are sent in perfect condition, sometimes unexpected issues arise. We’re committed to making this right and hope you’ll be satisfied with your new watch.

Thank you for your understanding!


Still need to trust your website
December 16, 2024
Previous review

Still need to trust your website

Date of experience: December 5, 2024
Nevada
1 review
0 helpful votes
Follow Lissa X.
Unfollow Lissa X.
Share Review
Report Review

Whoa!
December 28, 2024

Excellent site, excellent price. Thank you.
Really appreciated the great price for Oakleys and fast shipping.

Date of experience: December 28, 2024
Washington
1 review
0 helpful votes
Follow Cynthia Z.
Unfollow Cynthia Z.
Share Review
Report Review

Seamless Transaction
December 28, 2024

Legit and seamless purchase. I definitely recommend buying from Ashford.

Date of experience: December 18, 2024
Indiana
1 review
0 helpful votes
Follow Sheila Q.
Unfollow Sheila Q.
Share Review
Report Review

Michael Kors sunglasses
December 28, 2024

Such a great buy! These were so much cheaper here than other places I checked.

Date of experience: December 18, 2024
New York
1 review
0 helpful votes
Follow Yona G.
Unfollow Yona G.
Share Review
Report Review

My last order got canceled
December 28, 2024

My previous order got canceled (same items) duo to some missing address, i don't know what was wrong, i put everything correctly. And i could not have it in time for my 6th anniversary. So i reordered it but I'm a bit disappointed

Date of experience: December 18, 2024
Puerto Rico
1 review
0 helpful votes
Follow KERINE X.
Unfollow KERINE X.
Share Review
Report Review

On time!
December 28, 2024

My experience with Ashford was Smooth, quick, efficient! I'm a return customer so I know the ropes!

Date of experience: December 18, 2024
Illinois
2 reviews
0 helpful votes
Follow David T.
Unfollow David T.
Share Review
Report Review

AUSOME
December 28, 2024

Google searched, Ashford was first,started looking & entered card. Service was great! Il be back!

Date of experience: January 20, 2025
Illinois
1 review
0 helpful votes
Follow Cesar R.
Unfollow Cesar R.
Share Review
Report Review

Ashford a great place to shop
December 28, 2024

Im been getting my watches from ashford since 2018 always great quality and great prices!

Date of experience: December 18, 2024
Washington
1 review
0 helpful votes
Follow Inna H.
Unfollow Inna H.
Share Review
Report Review

Great selection of product, amazing price and super fast shipping. Love it!

Date of experience: December 17, 2024
Philippines
1 review
0 helpful votes
Follow Benson J.
Unfollow Benson J.
Share Review
Report Review

Always authentic
December 28, 2024
Updated review

Authentic and properly packed. Always neat and excellent. Hope to have special discount for frequent buyers

Date of experience: December 17, 2024

Guaranteed
December 14, 2024
Previous review

I always check on your products and hope to have more watches and eyeglasses for men as i trust the authenticity of your product.

Date of experience: December 3, 2024
Virginia
1 review
0 helpful votes
Follow James Q.
Unfollow James Q.
Share Review
Report Review

Great
December 28, 2024
Updated review

Product as described good delivery time and able to call if there is a problem and talk to someone stateside!

Date of experience: December 17, 2024

On time an accurate description
December 2, 2024
Previous review

They deliver on time and describe the real deal! Can't go wrong!

Date of experience: November 21, 2024
Vermont
1 review
0 helpful votes
Follow Patrick X.
Unfollow Patrick X.
Share Review
Report Review

Very good I received everything on time and exactly what I ordered. Appreciate it. Thank you.

Date of experience: December 17, 2024
Florida
2 reviews
0 helpful votes
Follow Nhut G.
Unfollow Nhut G.
Share Review
Report Review

Supert Luminox pricing and delivery
December 27, 2024
Updated review

My luminox Commander came really quick and as described new in box.
Love it

Date of experience: December 17, 2024

Luminox, very nice and light and dependable for the price.
September 8, 2024
Previous review

Very nice price for a new Luminox. And the delivery was quick and item is new as advertised.
Thanks.

Date of experience: August 29, 2024
Delaware
2 reviews
0 helpful votes
Follow Jeneane M.
Unfollow Jeneane M.
Share Review
Report Review

Swarovski Women's Necklace
December 27, 2024

Wonderful! Lots of great items. Will be shopping here again.

Date of experience: December 17, 2024