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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

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18,835 reviews

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Michigan
1 review
0 helpful votes
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Love the deals
January 1, 2025

Amazing Prices on sunglasses for my son. Got a great deal on Nike.

Date of experience: December 22, 2024
Michigan
1 review
0 helpful votes
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Cute
January 1, 2025

I wanted free shipping. I love glasses i just question if they were authentic but i can't tell

Date of experience: January 1, 2025
California
1 review
0 helpful votes
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Excellent seller
January 1, 2025

Easy to order, appreciate telling me about applicable discount codes but would rather have the code automatically applied at checkout instead of me having to enter it.

Great sale price and shipping was fast even during the Xmas holiday.

Date of experience: January 1, 2025
Hawaii
1 review
0 helpful votes
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Solid
January 1, 2025

Watch was not what I wanted but return was great. I did not like that I had to pay $15 to ship it back but I'll survive.

Date of experience: December 21, 2024
Florida
1 review
0 helpful votes
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Found the perfect watch watch for Christmas at the just the right price. Check out was also easy. Looking forward to receiving my gift in time for the holiday.

Date of experience: December 21, 2024
Minnesota
1 review
0 helpful votes
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Mido Belluna II
January 1, 2025
Updated review

Classy watch at a great price. Awesome online service. Timely delivery.

Date of experience: December 21, 2024

Great experience w Ashford! Love the watch! Beautiful bracelet and clasp. Lovely silver dial.

Date of experience: June 9, 2024
Michigan
1 review
0 helpful votes
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I have ordered on your website before and would like to be able to track my order but on a previous order here this month the shipping service had not updated the tracking for six days.

Date of experience: December 21, 2024
Arkansas
1 review
0 helpful votes
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Quick and easy transaction
January 1, 2025

This was so easy. They shipped quickly and communication was great

Date of experience: December 21, 2024
Viet Nam
1 review
0 helpful votes
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Overall good
December 31, 2024

The glasses look great, and shipping was very quick (around 5 days only)

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Great buy!
December 31, 2024

Great so far! Watch arrived quickly. Only thing is the box was broken but no big deal. Overall great!

Date of experience: January 2, 2025
California
1 review
0 helpful votes
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Frustrated
December 31, 2024
Updated review

I'm still waiting for my return authorization?
They didn't answer phone and haven't returned my email.

Date of experience: December 21, 2024

Straight forward
December 21, 2024
Previous review

Straight forward

Date of experience: December 11, 2024
Texas
2 reviews
0 helpful votes
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Nice gmt auto 28800
December 31, 2024

Good selection but why one one coupon code can apply, can't use the 10 percent off code

Date of experience: January 3, 2025
Canada
1 review
0 helpful votes
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Nothing to complain about!
December 31, 2024

Nothing to complain about! DHL import fees to Canada were slightly higher than expected but can't fault ashford.

Date of experience: December 21, 2024
North Carolina
1 review
0 helpful votes
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Sad you did this to me. Prior to it was always a pleasure shopping here

Date of experience: December 21, 2024
Georgia
1 review
0 helpful votes
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Good
December 31, 2024

Nice watch looks great very good experience shopping with u

Date of experience: December 21, 2024
California
1 review
0 helpful votes
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Delivery was in timely manner, exact product received.
December 31, 2024
Updated review

Fast delivery, got the exact product ordered. Happy with the item.

Date of experience: December 21, 2024

Genuinely a great deal!
December 9, 2024
Previous review

Happy with the purchased! Always recommended with friends!

Date of experience: November 28, 2024
Georgia
2 reviews
0 helpful votes
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Acceptable online experience
December 31, 2024

I found your website experience to be acceptable. Just had on problem. Couldn't get Gpay to work.

Date of experience: January 3, 2025
Missouri
1 review
0 helpful votes
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Disappointed but I should have known better._——————————————————————————-

Date of experience: December 31, 2024
Ohio
1 review
0 helpful votes
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Five star experience!
December 31, 2024

Great merchandise. Excellent prices. Quick delivery. Highly recommend.

Date of experience: January 3, 2025
California
1 review
0 helpful votes
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Good product
December 31, 2024

Good service, i had a watch with no battery i returned it and it was quickly replaced with a new one and sent back to me in a few days.

Date of experience: December 30, 2024