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business logo of Ashford

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From the business

Shop luxury watches for men and women at Ashford.com. All high end watches are listed with discount pricing and come with a 2 yr. Warranty and FREE shipping!


ashford.com
Founded in 1997
FAIRFIELD, NJ, United States
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Ashford Reviews Summary

The company enjoys a strong reputation for offering quality products at competitive prices, particularly in the watch and sunglasses categories. Customers frequently commend the ease of the shopping experience, fast shipping, and reliable communication throughout the purchasing process. However, concerns arise regarding the return policy for international buyers and occasional issues with packaging. Some customers also express dissatisfaction with the fraud prevention measures, which can hinder transactions. Overall, while the company excels in product selection and customer satisfaction, addressing return policies and enhancing fraud protection could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 0 days

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18,775 reviews

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District of Columbia
1 review
0 helpful votes
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Good job
February 19, 2025

Stuff arrived before my anniversary and my husband and was very happy.

Date of experience: February 9, 2025
Florida
1 review
0 helpful votes
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Quality products, great prices, fast shipping. Always a good shopping experience.

Date of experience: October 18, 2023
Texas
1 review
0 helpful votes
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GOOD
February 19, 2025

...

Date of experience: February 9, 2025
Singapore
1 review
0 helpful votes
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Had 2 incidents I had to cancel the order. Seamless experience for those. Items arrived in good condition as well for other orders.

Date of experience: February 7, 2025
Illinois
1 review
0 helpful votes
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Low quality
February 19, 2025
Updated review

The Armani exchange sunglasses I bought looked worn and fake.

Date of experience: August 16, 2024
Jacob H. Ashford Rep
over a year old

Hi,

We sincerely apologize for the issue you experienced with your Armani Exchange sunglasses. Please rest assured that everything we sell is 100% authentic. We understand your concern and are committed to resolving this matter.

Please reach out to us at [email protected], and we’ll be happy to assist you further.

Thank you for bringing this to our attention, and we look forward to helping you.

Best regards,


Great company
October 28, 2024
Previous review

Easy to shop on the website. Easy to navigate and see tge products.

Date of experience: October 18, 2024
Michigan
2 reviews
0 helpful votes
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Ashford Crazy Shipping fees
February 19, 2025

Shipping should be free… how much can postage really be on this? Maybe $1.50!

Date of experience: February 22, 2025
Belgium
1 review
0 helpful votes
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….
February 19, 2025
Updated review

……………………………………………………………………………………………………………………………….ok

Date of experience: February 9, 2025

Nice overall
February 9, 2025
Previous review

Nice overall.

Date of experience: January 30, 2025
New York
2 reviews
0 helpful votes
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Great product
February 19, 2025

Fast Shipping! Great products and discounts! Love the designer names and selection available

Date of experience: February 9, 2025
Minnesota
1 review
0 helpful votes
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None
February 19, 2025

Service was good back in 1998 the last time I used it 8 more characters now you annoyed me

Date of experience: February 19, 2025
Illinois
1 review
0 helpful votes
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Excellent Items
February 19, 2025

Easy to navigate. Items were very clear. Recommended! Will order again very soon!

Date of experience: February 12, 2025
New York
1 review
0 helpful votes
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Thanks! Very happy with this vendor! Highly recommend! Very happy with this vendor! Highly recommend! I looked them up before purchasing. Better business bureau and trust pilot both give overall excellent scores. No hesitation to order again.

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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Always a great deal
February 18, 2025

Great prices for great products. Have purchased various things on this site.

Date of experience: February 8, 2025
Oklahoma
1 review
0 helpful votes
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Nice watch
February 18, 2025

Nice watch, timely delivery, wrong box and wrong paperwork.

Date of experience: February 8, 2025
Illinois
1 review
0 helpful votes
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Great product at great prices
February 18, 2025

Product was delivered on a timely manner and was exactly what I expected.

Date of experience: February 18, 2025
California
1 review
0 helpful votes
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A trusted business
February 18, 2025

I know I can count on Ashford's reputation. The products are as advertised.

Date of experience: February 8, 2025
Pennsylvania
1 review
0 helpful votes
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Had to return too big
February 18, 2025

Good so far. It was fine but I needed to return and order something smaller it was way too big.

Date of experience: February 21, 2025
Israel
1 review
0 helpful votes
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Great site
February 18, 2025

Same great site good prices I love to buy at Ashford thank u sir

Date of experience: February 21, 2025
Kazakhstan
1 review
0 helpful votes
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Great watch
February 18, 2025

The quality of the watches is perfect. Quick shipment. Thanks

Date of experience: February 8, 2025
Australia
1 review
0 helpful votes
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Great item, great customer service, super fast shipping
February 18, 2025
Updated review

This is the second watch I bought from Ashford...I really like the watches they sell and the prompt delivery.I live in Australia and from door to door it only takes 6 days...I love it! I will definitely buy again soon!

Date of experience: February 8, 2025

Great service
January 19, 2025
Previous review

Great service fast shipping very impressive,...

Date of experience: January 8, 2025
Connecticut
1 review
0 helpful votes
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Excellent
February 18, 2025

Love the watch. Excellent look. Goes well with my work attire.

Date of experience: February 8, 2025